Back

How to clean IQOS holder?

You can easily clean your IQOS™ Holder in few simple steps.

 

IQOS Holder:

 

Prepare

 - Switch off your IQOS holder. 

 - Wait for at least 30 seconds to cool down the blade

 - Remove the cap

 - Slide open your IQOS Cleaning Tool and check if it is not deformed and free of particles

 

Insert

 - Gently insert the IQOS Cleaning Tool without twisting, until it touches the bottom of the heating chamber.

 

Clean

 - Without any further pushing pressure, gently twist IQOS™ Cleaning Tool 2-3 times

 - Stop twisting, and extract the Tool straight from the Holder

 - Gently tap the Holder and the Cleaning Tool to remove the tobacco residuals

 

Finalize – use the IQOS™ Cleaning Sticks as a finishing touch.

 - Insert the IQOS™ Cleaning Stick straight along the chamber

 - Clean the area of the bottom of the heating chamber by half-arch, but not circular, movements

 - Do not push or hit against the blade. Do not attempt to clean the blade itself, but only the bottom of the heating chamber.

 

In case IQOS™ Cleaning Stick is blocked, do not force the circular motion. Simply extract the stick and start cleaning after the blocking area, following half-arch principle. Repeat the steps with the IQOS Cleaning Tool if needed.

 

IQOS Cap: Clean the inside of the IQOS™ Cap from the top with the IQOS™ Cleaning Sticks

Clean the bottom of the Cap with the IQOS™ Cleaning Tool:

a. Insert the IQOS™ Cleaning Tool till it touches the bottom of the Cap

b. Without extra push, gently twist the IQOS™ Cleaning Tool 2 - 3 times

c. Stop twisting, and gently tap both the cap and the IQOS™ Cleaning Tool to remove tobacco residuals.

 

Usage tips:

Make sure you don’t accidentally start heating your device during cleaning (avoid pressing the Holder button)

Clean the IQOS Holder only with the clean and not damaged tool

Never use water to clean your IQOS™ Cleaning Tool or IQOS™ Holder

Avoid contact of IQOS™ Cleaning Tool or IQOS™ Cleaning Sticks with the hot blade

Never use cleaning agents, solvents, chemicals, volatiles, compressed air or any liquids to clean the Holder, the cap or the IQOS™ Cleaning Tool.

Do not attempt to clean the blade itself, but only the bottom of the heating chamber.

 

For more information, refer to our HOW TO VIDEOS: 

2.4P (insert link to the video)

3.0 Multi (insert link to the video)

3.0 DUO (insert link to the video)

And for free professional cleaning of your IQOS device, visit the IQOS store nearest you.

 

Back

Let's talk

Can’t find what you’re looking for?
Contact our Customer Care 

Other ways to contact us

Contact hours:
Monday to Sunday, from 08:00 AM to 09:00 PM