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See the most frequently asked questions and find the answer you are looking for your device, your order, IQOS services and support​, and more.

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The sale or distribution of Vaporized Nicotine and Non-Nicotine Products to or by persons below eighteen (18) years of age is illegal. These products are harmful and contain nicotine which is a highly addictive substance. It is not recommended for use by non-smokers. GOVERNMENT WARNING: This product is harmful and contains nicotine which is a highly addictive substance. This is for use only by adults and is not recommended for use by non-smokers.