Terms and Conditions

Last updated: [June 24, 2020]

PMI (Philip Morris International) offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes.

GOOD CONVERSION PRACTICES FOR PMI’s SMOKE-FREE PRODUCTS  issued on pmi.com on August 16, 2019

 1. Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether.

 2. PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products. 

 3. We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not an alternative to quitting and are not designed as cessation aids. 

 4. PMI’s smoke-free products are not risk free and contain nicotine, which is addictive.  Switching to a smoke-free product is, however, a much better choice than smoking.

 5. We support our adult smoke-free product users in their journey to full conversion through education and guidance. 

 6. For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently. 

 7. Minors should not use tobacco or nicotine in any form.

 8. Pregnant women, diabetics and people with heart problems should not use any tobacco or nicotine product.

Introduction

Welcome to the www.iqos.com ("Website"), a web site owned and operated by or on behalf of PMFTC Inc. (referred to as "we" or "us" in these Terms of Use).

Who are we?  We are a member of the Philip Morris International group of companies. We have identified ourselves to you, and given our contact details, in the Website in connection with which you have been guided here.

How do you accept these terms?  If you use the Website, you accept these terms of use (“Terms”). These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

Limits of liability: By using the Website, you accept certain limits of liability, which we explain throughout these Terms. In summary: you use the Website at your own risk; we do not assume any liability, or make any warranties (express or implied) with respect to it or your use of it.

Use of tobacco products: Our products are designed for adult smokers only. Our products contain nicotine which is a highly addictive substance. Nicotine-containing products should not be used by pregnant or breastfeeding women or persons in ill health. Our products are not for sale or use by those under (i) 21 years old, or (ii) if the legal age required to purchase of heated tobacco products under the local law of your country is above 21 years of age, the minimum age required by law. Whilst we ensure our products are made to high standards, you acknowledge that you use our products at your own risk. IQOS IS NOT RISK FREE AND THE BEST WAY TO REDUCE TOBACCO RELATED HEALTH RISKS IS TO QUIT TOBACCO USE ALTOGETHER.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.

Further terms: If you wish to use certain sections of this Website or take advantage of any promotions we offer to you through it, that may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes the first time you log on to the Website following such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adult tobacco users aged 21 and above who want to continue to enjoy tobacco products or other nicontine-containing products (“Intended User”), and who reside in the country where indicated in our contact details. If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this may be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our PMI Consumer Privacy Notice.

It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion any time. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User or for any fraud or irregularities.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to, among others, perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including messages posted on the forum, software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by law in your country as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

-      we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and

-      if you access any such websites, you do so at your own risk.

You may not frame, link or deep-link to the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review PMI’s Privacy Notice and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Posting materials

These paragraphs apply if the Website allows you to post materials on it

You warrant that all tangible and intangible materials and ideas, including text, drawings, designs, photographs, videos, sketches, that you post on the Website (“Materials”) are your original work in which you own the related intellectual property rights. You also warrant that the Materials do not and will not infringe any third party’s intellectual property rights.

By posting the Materials on the Website you: (a) assign to us all rights to, and intellectual property rights in, the Materials; (b) relinquish, to the fullest extent permitted by law, all rights to such Materials and waive any moral rights in them (including the right to be named as the author of such Materials); and (c) acknowledge that we (and those whom we (directly or indirectly) permit) shall have unrestricted use of the Materials, including using, altering, duplicating, or combining them in all forms and for all media.

Disclaimer

Although we do our best to provide an informative Website that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

(a)      it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;

(b)      we accept no liability to you in respect of the Website (subject to the paragraph on “Limit of Liability” below); and

(c)      we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:

-        that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;

-        that access to the Website will be uninterrupted, or error-free; and

-        that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it. To the fullest extent permitted under applicable law, you understand and agree that neither PMI nor any of its respective affiliates, subsidiaries or third party content providers shall be liable for any direct, indirect, incidental, special, exemplary, consequential, punitive or any other damages relating to or resulting from your use or inability to use the Website or from any actions we take or fail to take as a result of your communication with us.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill. These include damages for errors, omissions, inaccuracies, interruptions, defects, delays, computer viruses, your loss of profits, loss of data, unauthorized access to and alteration of your transmissions and data, and other tangible and intangible losses.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the jurisdiction indicated of the location we have given in the contact details of the Website (the “Jurisdiction”) govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts located in the Jurisdiction (and, insofar as the parties may validly agree, the courts in the town closest to our registered office), for any action to enforce these Terms. The Website has been designed to comply with the laws of the Jurisdiction.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact us at privacy.ph@pmi.com  if:

·                you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or

·                for any questions you may have about these Terms or the Website.

Website Users

This website (the " Website") is owned and operated by or on behalf of PMFTC Inc. (" PM") based in the Philippines for verified adult smokers at least 21 years old and above who have been provided with a personal username and password of access. In the course of logging onto the Website, you will have been asked to read and agree to these Terms and Conditions. Therefore, by logging onto the Website, you will be assumed to have read and agreed to these Terms and Conditions and PMI’s Privacy Notice.

Minors

Our website is intended only for persons who are at least legal age users 21 years old and above in the Philippines, who want to continue to enjoy tobacco products or other nicotine containing products. We neither offer products or services to, nor knowingly collect personal data of, persons below the age of twenty one (21) years (“Minors”) without any legal basis. Should we learn that we were provided with personal data of Minors without any legal basis, we will delete the same from our database. If you are a Minor, please do not provide any personal data to us, such as your name, age, gender, email address, contact information and the like.

 

Use of the Website and Materials

The Website and all its contents (including but not limited to messages posted on the forum, if any, software, files, graphics, data, images and other material) (" Material") are the exclusive property of PM, its affiliates, and/or its licensors and are protected by the intellectual property laws of the Philippines as well as in other countries. The Website and the Material are provided solely for your personal use. Any other use of the Website or the Material, including but not limited to:

  • using the Website or Materials for business purposes;
  • distributing, sharing, copying, reproducing or publishing the Material; or
  • modifying, distributing, transmitting, performing, broadcasting, reproducing, publishing licensing, or reverse engineering parts or all of the Website, without the prior written permission of PM, is expressly prohibited.

Forum

To the extent the Website includes a forum that allows interaction between users, you are hereby made aware (i) that PM, its affiliates and/or representatives acting on their behalf regularly monitors the information posted on the forum by users, and (ii) that PM reserves the right (which may be exercised at their sole discretion without notice) to delete, remove, move or edit comments or messages you have posted. PM and its affiliates also reserve themselves the right to terminate, or have terminated, your access to and use of the Website and/or forum at their sole discretion. You hereby waive any rights including any rights that you may have in regard to messages you have posted on this forum.

Without limiting the right of PM to reject or remove any comment or message posted in the Website, any comment or message you post or any submission you make must not:

  • contain contact information (i.e., phone numbers, etc.);
  • contain swear words or other language likely to offend;
  • be racist, sexist, sexually explicit, abusive, or otherwise objectionable;
  • be derogatory to other users or other brands;
  • break the law, or condones or encourages unlawful activity;
  • refer to or contain a cigarette or the use of a cigarette;
  • refer to or contain alcoholic products;
  • refer to or contain a minor (i.e.a person less than twenty one (21) years old);
  • refer to or contain a cartoon; or
  • be otherwise unsuitable in any manner.

You acknowledge that you are solely responsible for any information, data, personal views or beliefs, or any material whatsoever that you submit for display on the forum, including the accuracy, legality, reliability and appropriateness of all such information, data, personal views or material. In posting messages on the forum, you must not:

  • post, link or otherwise publish any messages containing any form of advertising or promotion for products or services, chain messages or “spam”;
  • post, link to or otherwise publish any messages with recommendations to buy or refrain from buying a particular security or which contain confidential information of another · party or which otherwise have the purpose of affecting the price or value of any traded security;
  • post, link to or otherwise publish any messages that are unlawful, threatening, discriminatory, abusive, libelous, indecent, infringe copyright or other rights of third parties or which contain any form of illegal content;
  • disguise the origin of any message;
  • impersonate any person or entity (including forum users or hosts) or misrepresent any affiliation with any person or entity;
  • post or otherwise publish any messages unrelated to the forum;
  • post or transmit any messages that contain software viruses, files or code designed to interrupt, destroy or limit the functionality of the Website or any computer software or equipment; collect or store other users' personal data; or
  • restrict or inhibit any other user from using the forum.

PM may contribute material to the forum in order to stimulate discussions and ensure the smooth running of the forum.

The forum may also contain messages from special guests invited by PM. The opinions of such guests are personal and do not necessarily represent the views of PM. Additionally, messages will be submitted by users over whom PM has no control. It is possible that some users will breach the above-listed rules, but PM has no responsibility in that regard. You acknowledge that PM cannot guarantee the accuracy, integrity or quality of the messages posted on the forum and that PM cannot be held liable for their contents. You also acknowledge that you bear all risk associated with your use of the forum and should not rely on messages in making (or refraining from making) any specific investment or other decisions.

Posting Developed Materials

You acknowledge, represent and warrant that all tangible and intangible materials, including texts, drawings, designs, photographs, videos, sketches, and all other materials and ideas, which you have posted on the Website (" Developed Materials") are your original work for which you have the related intellectual property rights or work to which you have obtained exhaustive intellectual property rights. You also acknowledge, represent and warrant that such Developed Materials do not and will not infringe the intellectual property rights of any third party.

You acknowledge and agree that by posting the Developed Materials on the Website you relinquish all rights to such Developed Materials and that such Developed Materials shall belong to PM (unless PM notifies you otherwise) and shall be subject to PM’s and its designees’ unrestricted use.

You acknowledge and agree that by posting Developed Materials on the Website, you automatically and irrevocably assign to PM all intellectual property rights therein, free and clear of any liens, claims or other encumbrances, to the fullest extent permitted by law, as from the date of creation of such Developed Materials and you waive any moral rights there into the fullest extent permitted by law.

All Developed Materials may be used, altered, duplicated and/or reproduced in all forms and for all media, whether known or unknown, including all electronic media, worldwide, by PM and its designees. You hereby agree to any alteration, modification or combination of any Developed Materials. PM may combine any Developed Materials with any other elements, information, materials, works or designs to which PM has or may obtain rights from any source. You acknowledge and agree that you shall not receive any form of compensation for use of the Developed Materials in any manner and waive any right to be named as the author of such Developed Materials.

Disclaimer

Your use of the Website is at your sole risk. The Website is provided on an "as is" and "as available" basis. PM and its affiliates expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties that the Website and Materials are non-infringing, accurate and appropriate; that access to the Website will be uninterrupted and error-free; that the Website will be secure; that the Website or the servers that make the Website available will be virus-free; or that information on the Website will be complete, accurate, appropriate and timely. If you download any Materials from the Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such Materials. In addition to the above, you assume the entire cost of all necessary servicing, repair or correction.

Indemnification

You agree to indemnify, defend and hold harmless PM and any of its affiliates or subsidiaries, and its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising out of or resulting from any violation of these Terms and Conditions(including but not limited to negligent or wrongful conduct) by you or any other person accessing the Website using your username and password. If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

 

The laws of the Philippines govern these Terms and Conditions and your use of the Website, and you irrevocably consent to the exclusive jurisdiction of the courts located in Marikina City for any action to enforce these Terms and Conditions. The Website has been designed to comply with the laws of the Philippines.

 

Inquiry

    For inquiries relating to your personal data or about this policy, or if you would like to exercise any of your rights as Data Subject or if you would like to raise concerns regarding data privacy, you may contact our Data Privacy Officer at privacy.ph@pmi.com.

    We urge you to submit your inquiries, request or concerns in writing. Kindly provide our DPO with the factual background, documentary evidence, if any, and your contact details and please use the title “Data Privacy Concern / Request / Inquiry” for your email.

GENERAL TERMS AND CONDITIONS OF SALE

    Last update: [July 22, 2020]

    The IQOS Philippines website (the “Website”), owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc. (PMFTC). The online store of the Website is operated and all orders are fulfilled by Activasia Inc. (or AAI), as an authorized distributor in the Philippines of PMFTC Inc. products sold in IQOS.com. Activasia Inc. Address: 291 Saint Joseph St. Oranbo Drive Brgy. Oranbo, Pasig City 1600 Contact No.: (02) 8634-3162.

    1. PURPOSE AND SCOPE

    These general terms and conditions of sale (the "GTCS") apply to all orders placed on the Website for the purchase of products offered on the Website (the "Product(s)"). Before being able to place a valid order on the Website, you must be a legal age user (minimum 21 years old) of tobacco products or other nicotine-containing products (“Customer”).

    The GTCS govern the contractual relationship between AAI and the Customer. The GTCS apply exclusively to Products ordered and delivered in the Philippines.

    The Customer undertakes not to purchase Products on the Website with an end in view of reselling them. IQOS is for adult (minimum 21 years old) smokers who would otherwise continue to smoke, and for users of nicotine containing products. IQOS is not risk-free and is addictive. Only for use by adults 21 years old and above.

    The GTCS are accessible to the Customer on the Website where these GTCS  can be directly consulted at any time. The Customer may keep these GTCS on a durable medium by printing them out. When an order is placed, a link to the GTCS shall be included in the order confirmation email sent to the Customer. AAI reserves the right to amend the GTCS at any time. The amended GTCS shall take effect on the date on which they are put online on the Website and shall apply to all orders placed on the Website as of the date on which they are put online.

    AAI recommends that the Customer carefully read the GTCS before each order, as they may have been amended. All orders presuppose that the GTCS have been consulted and accepted by the Customer by means of a checkbox provided for this purpose which includes a hypertext link to the said GTCS.

    2. PRODUCTS

    2.1. Characteristics

    Each of the Products offered for sale on the Website is presented in a description stating its essential characteristics.

    The representations and photographs of the Products available on the Website have no contractual value. PMFTC Inc., in its capacity as publisher of the Website, does its utmost to ensure that these representations and photographs are as accurate and faithful as possible to reality, but the actual appearance of the Products (including color, dimensions, textures and other characteristics) may be slightly different from the photographs appearing on the Website. This may be attributable to technical, photographic and data-processing reasons or other similar reasons, for example as a result of the lighting during the shooting process and the resolution of the screens and the equipment or web browsers you use when visiting the Website.

    The Customer is advised to check the description of each Product to learn about its features and characteristics. In the event of any doubt, or to obtain additional information on the Products, you can contact IQOS Customer Care by chat: Facebook.com/ph.iqos, by email: contact.ph@iqos.com and by phone: #983838.

    2.2. Availability

    Product offers are valid as long as they are visible on the Website, within the limits of available stocks. Sales are concluded subject to the actual availability of the Products.

    AAI makes every effort to keep up to date the information on the availability of the Products on the Website. Customer will not be able to proceed with a transaction in case a Product is tagged as “Out of stock.”

    In accordance with applicable laws and regulations, AAI reserves the right to refuse or cancel an order for legitimate reasons (for example, orders for abnormal quantities, orders not meant for personal consumption, due to irregularities, orders placed in bad faith, in breach of the GTCS or orders placed by a Customer with whom a dispute exists relating to a previous order).

    Orders that are cancelled under the above conditions will be refunded within a maximum period of fourteen (14) days following the cancellation of the order or 30-45 days for Credit Card transactions depending on the bank.

    As a general rule, the Website may be accessed 24 hours a day, 7 days a week, subject to:

    · a force majeure event;

    · the availability of the Internet network;

    · temporary suspensions of the Website for technical reasons related to website updates, maintenance or any other technical reasons. In addition, issuance of e-vouchers, e-coupons or other similar electronic rewards as part of promotional programs may also be subject to delays due to system or technical issues; or

    · System or technical issues and limitations affecting the programs, promotions or processing of orders or transactions in the Website.

    2.3. Orders

    Orders can only be placed via the Website. The Customer shall bear the costs of connecting to and accessing the Internet.

    The Products on the Website are sold only to Customers as end-consumers. The Customer agrees not to proceed with purchases of Products on the Website for resale and declares that his/her purchase of Products is unrelated to a commercial activity.

    Customer agrees not to sell, resell, distribute or make available to others, or otherwise use or exploit for any commercial purposes (including, without limitation, in contests, sweepstakes and/or giveaways) any of the Products and services offered in this Website without prior written permission of PMFTC and/or AAI. Any person or entity that sells, resells, distributes or makes available to others, or otherwise uses or exploits any Products or services offered in this Website for commercial purposes without such prior written permission will void any warranty and may be subject to civil and/or criminal action, as prescribed by law.

    In general, AAI reserves the right not to honor any order that does not correspond to a retail sale or that is fraudulent (or reasonably presumed to be fraudulent, as flagged in the e-commerce platform) or considered to be part of illicit trade. AAI reserves the right, in this context, to limit the quantities of Products ordered by the same Customer (same first name and last name, same address and/or same email address and/or same phone number) to a maximum of 4 (four) devices per quarter and/or maximum 6 (six) devices per year (devices include both Kits and Single Line-Ups) and/or 15 (fifteen) cartons of HEETS per quarter, being specified that in any case, no order made by the same Customer and exceeding [a total amount of Php15,000] excluding taxes will be accepted by AAI.

    Damaged/incomplete/incorrect orders

    Customer agrees to immediately inspect the Products purchased upon receipt. Please report damaged, incorrect, or incomplete orders to us immediately by contacting IQOS Customer Care by chat: Facebook.com/ph.iqos, by email: contact.ph@iqos.com and by phone: #983838, or informing the courier.

    We do not repair damaged devices nor do we provide spare parts for repair.

    2.4. Creating a personal account

    Customer must create a personal account using a username and password to place an order for Products. In order to complete the purchase, the Customer must also fill-in the online registration form, which contains the information necessary to carry out the order (surname*, first name*, date of birth*, full postal address*, email address*, telephone/mobile number - any mandatory information shall be followed by an asterisk).

    In this respect, the Customer hereby warrants that the information they have provided in the registration form when creating their personal account is accurate and complete. AAI shall not be held liable and may cancel a customer’s order in the event that the Customer has provided incomplete or incorrect information which prevents AAI from fulfilling the order (in particular from delivering the Product ordered) under the specified conditions.

    The Customer's username and password are strictly personal and confidential. The Customer is solely responsible for the storage and use of their username and password.

    The Order shall be presumed to have been placed by the Customer if this username and password is used to place an order for Products on the Website. AAI shall not be liable to the Customer for any damage suffered as a result of the unlawful use, fraudulent use or misuse of their username and password and any order for Products placed by any person whom the Customer has not authorized to place orders.

    It is the Customer's responsibility to notify AAI immediately if an unauthorized person has placed an order for Products with their username and password, as well as if they lose or forget their username and password.

    PMFTC reserves the right to close any account, in particular at the request of AAI, in the following cases:

    · dispute concerning one or more previous orders;

    · any misuse or any unfair, fraudulent or illegal use of the ordering service offered on the Website or non-compliance with any of the Customer's obligations defined in these GTCS; or

    · Customer’s breach/violation of the GTCS

    2.5. Ordering process

    To place orders on the Website, Customer must:

    • log-in to their IQOS account at IQOS.com. A user without an account must register first in order to log-in.
    • select the Product(s) and the desired quantities (subject to the limitations provided in this GTCS) by adding them to their shopping cart;
    • view the shopping cart containing the selected Products once they have finished making their selection. This step allows Customers to make any changes to the shopping cart before validating it, where applicable;
    • validate the shopping cart;
    • select the delivery method (with precise costs and delivery schedule) and enter their delivery and invoicing addresses;
    • validate their delivery method;
    • select their payment method (credit card, debit card, GCash or cash on delivery) to finalize the order.
    • view a summary of their order. At this stage, Customers must check the details of the order, along with the method and terms of delivery. Customers may correct any errors identified in the Order;
    • confirm their order by ticking the box indicating acceptance of the GTCS and clicking on the "Place order" button;

    Following payment of the order, AAI will acknowledge receipt of the order electronically by sending the Customer a confirmation email, including a link to the GTCS.

    To facilitate the delivery, Customer must prepare any of the following valid government-issued IDs as proof of age for purposes of verification: Passport, Alien Certificate of Registration, Driver’s License, Firearm License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

    If you are unable to receive your order personally, you can have a Legal Age (21 years old and above) authorized representative receive it in your behalf subject to the presentation of the following documents:

    · a copy of a valid government-issued ID of the representative;

    · Photocopy of your valid government-issued ID;

    · Signed authorization letter stating that you (the buyer) are authorizing the representative to receive the order on your behalf.  The letter must contain the full name of the buyer, full name of the representative (or designation of representative in case it cannot be determined by the time the authorization letter was made who the specific person is that will receive the product on behalf of the buyer e.g. Guard on Duty for condominiums or subdivisions) and order reference number.

    The courier will not be able to deliver the order if any of the above-required documents are not presented. In the event that neither the customer nor his representative is present, AAI will contact the Customer to check the next available schedule so they can deliver the item/s free of charge. In case the Customer or his representative is still not available after the second attempt, Customer’s order will automatically be cancelled if order is COD; if paid via credit card, debit card or GCash there will be an additional Php100 charge for every attempt of delivery to be paid in cash. For Credit Card transactions, there will be a maximum of 5 delivery attempts only. After the fifth failed delivery attempt, order will be automatically cancelled and will undergo the standard refund process.

     2.6. Prices and terms of payment

    All prices of the Products are quoted and payable in Philippine Pesos, including all taxes, and takes into account the value added tax (VAT) in force on the day the order is validated by the Customer as evidenced by their online payment.

    AAI reserves the right to modify its prices at any time. Nevertheless, the price of the Products invoiced to the Customer shall be the price in force at the time the order is validated.

    The prices of the Products do not include the delivery costs of the Products;  Delivery is free of charge but may change from time to time, to be reflected in the Website in case it changes.

    The Products remain the property of AAI until the Orders have been paid in full.

    Purchases are paid for using a credit card (Visa, Mastercard, JCB, AMEX), debit card, GCash or paid upon delivery. The card is debited when the order is validated.

    2.7. Delivery

    The Products are delivered to the address provided when ordering within identified cities in the Philippines, exclusively.

    The following methods of delivery are available:

    -Standard delivery (Metro Manila/Santa Rosa/Batangas)- Booking made from 7:00 AM – 8:00 PM same day or next day delivery

    -Standard delivery (outside Metro Manila/Santa Rosa/Batangas)- Booking made from 7:00 AM- 8:00PM 3-10 business days for delivery 

    Delivery shall be made within the time limits given to the Customer when the order is placed and confirmed, subject to possible delays due to among others system or technical issues, community quarantine restrictions, national and local government regulations published from time to time.

    Each delivery is deemed to have been made as soon as the courier of the Products makes the delivery available to the Customer or to a representative designated by the Customer, as evidenced by the control system used by the courier. No dispute relating to the delivery per se shall be admissible if the package appears to have been delivered, it being understood that the Customer’s signature in the Track and Trace app of the courier—which has been validated by the rider to be matching with the GIID—shall be regarded as proof of delivery. During delivery, it is strongly recommended that the Customer notify the courier of any reservations regarding the packaging and, where applicable, the condition of the Products (e.g. open and/or damaged package). If the package is damaged on delivery, the Customer must check the condition of the Products in the presence of the courier before signing the delivery note and state precisely on the courier's delivery note any reservation with regard to any missing or damaged Product.

    In the event of any failure to meet the delivery deadlines notified to the Customer, the latter shall have the right to terminate the order, provided that the delay is not attributable to the fault of the Customer (for example if the Customer provides incorrect delivery information at the time of the order or Customer is not available to receive the delivery despite the number of permitted attempts under this GTCS) or to a force majeure event.

    2.8. Cancellation of Orders and Returns

    After placing your order, you have [15 minutes ] to cancel by going to the ‘My Orders’ page and clicking cancel order. Online cancellation is only available between 12:01 AM to 11 PM; This means even if you are able to cancel your order within 15 minutes outside of the window period it will not take effect.  Please contact IQOS Customer Care.

    For order cancellations made [15 minutes ] after order completion, order cancellation is no longer feasible in the website and must be coursed through IQOS Customer Care.

    Subject to the Return Policy, you have the right to return IQOS device and/or accessories purchased through the Website for a refund given the following conditions:

    • You must submit the IQOS devices and accessories for return in IQOS Stores up to seven (7) days from date of purchase or you may contact IQOS Customer Care at #983838 to have the IQOS device and/or accessories picked up.
    • IQOS devices and accessories for return must be unboxed or unopened, must be in their original packaging.
    • Original proof of purchase must be presented.  Product bundles, product purchased with discount or under promotional offers, do not qualify for refund.

    Given the nature of the product/s, we will only accept returns and will issue refund if all conditions stated above are met. We will reimburse all payments received from you, excluding the costs of shipment. Refund of payments will be based on the payment method used (i.e. Cash for COD, and payment reversal for Credit Card, Debit Card, and GCash); and the turnaround time of refund will be as follows:

    · Cash on Delivery (COD) – on the day of return of IQOS Device and/or accessories assuming all conditions are met, and request is approved.

    · Credit Card, Debit Card and GCash – 30 to 45 days depending on the merchant

    In no event will we accept return of and/or issue any refund for purchases of IQOS devices and accessories from unauthorized retailers and unauthorized online resellers, including purchases made in overseas or outside of the Philippines.

    2.9. Voluntary Warranty

    The Products are free from defects in material and workmanship under normal use and service for the period of twelve (12) months from the date of purchase.

    What is included in your warranty

    PMFTC will at its option (but without affecting the End Consumers’ statutory rights) replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS User Guide and which are subject to a valid voluntary warranty claim. This warranty is valid only in respect of IQOS devices registered in the Philippines in IQOS.com under the IQOS Warranty Terms and Conditions in the Philippines; and accessories purchased locally and through authorized resellers in the Philippines with supporting documents (i.e. proof of purchase, warranty card). Otherwise the warranty is considered invalid.

    What is excluded from your warranty

    The following are excluded from the terms of this warranty:

    1.     Damage caused by normal wear and tear

    2.     Cosmetic damage (such as scratches, dents, broken plastic etc.)

    3.     Damage caused by misuse, power surge, improper handling, liquid contact or fire

    4.     Malfunction due to use with non-compatible product

    5.     Damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer

    6.     Damage or malfunction caused by failure to use as described in the associated IQOS User Guide

    3. INTELLECTUAL PROPERTY

    The Philip Morris International and PMFTC trademarks, as well as all the figurative or non-figurative brands, and more generally all the other trademarks, illustrations, images and logos appearing on the Products, their accessories or their packaging, whether registered or not (the "Philip Morris Trademarks") are and remain the exclusive property of PMFTC or are granted under license to PMFTC.

    The Website and all graphic, textual, visual and photographic elements contained therein, including but not limited to all illustrations, images, drawings, photographs, characters, texts, decors, presentation modes, graphics or any other element of the Website (hereinafter the "Content") are and remain the exclusive property of PMI/PMFTC or are licensed to PMFTC and are protected in particular by intellectual property rights.

    Under no circumstances may the Philip Morris Trademarks, the Website and/or its content be modified, reproduced, represented, distributed, displayed, marketed, and/or incorporated into a derivative work or any other work, either in whole or in part, on any medium whatsoever. As a general rule, the Philip Morris Trademarks, the Website and its content may only be used for the purpose of browsing the Website and, where applicable, for placing an order.

    It is strictly forbidden to use all or part of the Philip Morris Trademarks, the Website and/or its content (in particular by downloading, reproducing, transmitting or representing them) for any purpose other than those provided for in these GTCS.

    4. PERSONAL INFORMATION AND PRIVACY POLICIES

    AAI will collect, process and use the personal/sensitive personal information of Customer collected by AAI or transmitted to AAI by PMFTC as well as the bank data related to the payment of the order that are collected directly by AAI.

    The collection, processing and/or use of the personal/sensitive personal information of the Customer by PMFTC and AAI is for, among others, operating the online store at IQOS.com and processing and fulfilling of the orders and its consequences (including warranty, cancellation of orders if applicable, illicit trade prevention, etc.) and providing communication to the Customer about the product, promotions and after sales services and other programs and activities.

    By accessing and/or registering through  the Website, you confirm your consent to PMI’s Consumer Privacy Notice and to PMFTC Inc.’s Privacy Policy, and you also acknowledge and give consent that the following personal/sensitive personal information (hereinafter referred to as “Personal Information”):

    • Full name, address, contact numbers, birth date and/or age, employment information, bank account details, financial account information, financial history and details of government-issued identifications (for verifying that the user is of legal age);
    • other information from which your identity may not be apparent or which may not reasonably and directly identify you, such as, but not limited to, records of your visits and information you submit when using the Website; and
    • information from third parties, in each case with the consent and authority from the user; and
    • traffic and usage information generated from your visits to the Website.

    to be obtained upon your registration in this Website or upon your application to avail any of the Website’s products and services shall be collected, used, processed, disclosed, retained, stored, and protected by PMFTC and AAI in accordance with their respective Privacy Policies and these General Terms and Conditions of Sale:

    1. The Personal Information may be collected through the following means: cookies, flash cookies, general log information, information obtained from your employer, and referral information from third-party websites.
      b. In order to fulfill and deliver your order, your personal/sensitive personal information are communicated to AAI.
    2. The Personal Information may be disclosed to the following: (a) PMFTC’s or AAI’s principal or partners, affiliates and subsidiaries, service providers, agents (including collection agencies), and subcontractors, which are necessary for the conduct of PMFTC’s or AAI’s business, as provided in their Privacy Policies,   and on a need-to-know basis; (b) the government, regulatory agencies, and fraud prevention agencies for the purposes of identifying, preventing, detecting or tackling fraud, illicit trade, money laundering, or other crimes, and for other lawful purposes; and (c) other entities as may be required by law or as public interest may warrant. In the event that your Personal Information is shared to any third party for the purposes described above, such sharing shall be subject to a data sharing agreement or an outsourcing agreement which shall require, among others, that such third party is bound to exercise the same diligence in the protection of such Personal Information.
    3. We shall retain your Personal Information (i) for the duration of your activities and transactions in connection with the products and services availed; (ii) for the establishment, exercise or defense of a legal claim; (iii) for legitimate business purposes; or (iv) in instances required by law. Your Personal Information shall then be disposed in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public, or prejudice your interest.

    The Customer may at any time access his/her personal/sensitive personal information, request their rectification, request their removal or limitation for legitimate reason in accordance with the legal provisions. In some cases, he/she may oppose a treatment for reasons related to his particular situation or exercise his/her right to the portability of his data. All or part of these rights can be exercised by sending a request by contacting IQOS Customer Care by chat: Facebook.com/ph.iqos, by email: contact.ph@iqos.com and by phone: #983838.

    You must provide complete and accurate information about yourself during the registration process and you have an ongoing obligation to update this information if and when it changes.

    While adequate safeguards as required under the Philippine Data Privacy Act of 2012 and its implementing Rules and Regulations are implemented, we do not give any guarantee or warranty with respect to the same. You hereby acknowledge that you provide your Personal Information at your own risk.

    For more information on how PMFTC collects, uses and processes personal/sensitive personal information, the Customer is invited to visit  PMI’s Consumer Privacy Notice available here <link to PMI’s Consumer Privacy Notice>  and PMFTC Privacy Policy available here. <link to PMFTC Privacy Policy page>

    5. GOVERNING LAW – DISPUTES

    These GTCS are subject to Philippine Law.

    In the event of any complaint or dispute, the Customer must first contact IQOS Customer Care by chat: Facebook.com/ph.iqos, by email: contact.ph@iqos.com and by phone: #983838.

    The parties undertake to attempt to amicably settle any dispute out of court before taking any legal action or resorting to a mediation procedure.

    In the event that a written complaint by the Customer to IQOS Customer Care is unsuccessful or if said service fails to respond thereto within one (1) month, the Customer may choose any alternative dispute resolution method.

    The Customer remains free to accept or refuse the use of mediation and, in the event of mediation, each party is free to accept or refuse the solution proposed by the mediator.

6. Miscellaneous provisions

    In the event that one or more of the provisions of the GTCS are held to be invalid or unenforceable by a competent court or by applicable law or regulation, such provision shall be abolished without this affecting the validity and enforceability of the other provisions of these GTCS.
Should AAI fail to rely on any provision of these GTCS, this shall not constitute a waiver of such provision or of the right to subsequently rely on such provision and/or to claim compensation for any breach of such provision.

MECHANICS: IQOS Starter Kit in e-Commerce

I.    GENERAL

1.          The IQOS STARTER KIT Offer (“Offer”) is open to adult smokers 21 years old (as of the date of his/her participation in the Offer) and above residing within identified cities in the Philippines who otherwise wish to continue to use tobacco or nicotine containing products, and only to IQOS and IQOS.com account owners who do not currently own a registered IQOS device (“Customers”).

2.         IQOS Stores are operated by ActivAsia Inc. (or "AAI").  IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC"). The online store of IQOS.com is operated by AAI, and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS Stores and IQOS.com. Deliveries are carried out by AAI or by AAI’s authorized third-party delivery providers. This Program is being carried out by AAI as an authorized distributor of PMFTC products.

3.          The Offer period is from June 4, 2020 to December 31, 2021. PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

4.          PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

5.          Customers who use multiple IQOS.com or IQOS accounts to participate in the Offer will be disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

6.          PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS Club, IQOS.com and or IQOS account due to suspicious, fraudulent or illegal activity.

7.          PMFTC/AAI reserves the right to cancel, amend, or revoke this Offer without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC/AAI’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

8.          Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adults 21 years old and above. Please visit IQOS.com to find out more about Philip Morris International's Good Conversion Practices.

II.    MECHANICS

1.          The Offer is only for the purchase of the Customer’s first IQOS Kit.  Availing of the Offer is not mandatory. Customers may choose not to avail of the Offer even if eligible.

2.          The Offer is a one-time introductory offer of a starter kit consisting of an IQOS Kit and 5 packs of HEETS with the following prices:

·     IQOS 3 DUO Kit with 5 packs of HEETS at Php4,990

·     IQOS 3 Multi Kit with 5 packs of HEETS at Php3,990

·     IQOS 2.4 Plus Kit with 5 packs of HEETS at Php2,990

5 packs of HEETS is comprised of the following variants:

o  1 pack Amber

o  1 pack Yellow

o  1 pack Blue

o  1 pack Green

o  1 pack Purple

For more information about the HEETS variants, please visit IQOS.com.

3.          The Offer can only be availed in the following points-of-sale:

·     Official IQOS Stores

·     IQOS.com (online store)

·     IQOS Coaches

4.          Customers must log in to their IQOS.com account to check if they are eligible for the Offer.  IQOS Store Sales Experts and IQOS Coaches can also check the Customer’s profile to see if the Customer is eligible for the Offer

5.          Customers will be informed of their eligibility to avail of the Offer prior to transaction completion.  For IQOS.com purchases, if eligible, IQOS Starter Kit will be reflected in the order summary found in the check-out page.

6.         The Offer cannot be combined with other special offers, promotions or vouchers except for IQOS Starter Kit, Refer A Friend Program Referral Discount and Change 10,000 Lives Employee Referral Program Referral Discount, and other specified promotions and programs.

7.          PMFTC and/or its authorized representative will verify the identity and age of each Customer.  Customers who fail to pass the verification procedure (e.g. age non-eligibility) shall be informed that they are not eligible to avail of the Offer.

III.   DELIVERY (for IQOS.com online store)

1.          Customer will be subject to age verification process where he/she will be required to present a valid Government Issued ID before the Offer (IQOS Kit and HEETS packs) can be claimed.

2.          To facilitate the purchase and delivery from IQOS.com, Customer must present any of the following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

3.          In cases where Customer cannot accept the delivery, an authorized representative who is at least twenty one  (21) years old and above can claim on behalf of the Customer provided the following documents are presented to the courier:

·       Valid government issued ID of representative for identity check and age verification

·       Copy of a valid government issued ID of Customer for identity check and age verification

·      Signed authorization letter stating that the Customer is authorizing the representative to receive the IQOS Kit and HEETS packs and order reference number.  Signed authorization letter stating that the Customer is authorizing the representative to receive the IQOS Kit and HEETS packs and order reference number. The authorization letter will be surrendered to the courier.

The courier will not be able to deliver the Customer’s IQOS Kit and HEETS packs if any of the above-required documents are not presented.

4.          For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times.  A third delivery attempt will be available in selected cities that offer same/next day delivery; and can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

a.       For credit card transactions:

i.   For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times

ii.   For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

You may check the status of your refund with your issuing bank.

b.       For GCash transactions, refund must be coursed through IQOS Customer Care team. The Customer shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Customer’s GCash account real time.

5.          In instances of non-eligibility of the Customer to avail of the Offer, Customers who opted to pay in credit or through GCash will follow standard refund process as stated in Section III.4.a – b.

IV.   OTHERS

1.          All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

2.          Customers in the Offer agree and confirm the following:

·     that you are a legal-age smoker, 21 years old or above as of the date of his/her participation in the Offer; 

·     that you have read and understood the terms and conditions detailed herein;

·     that you agree to follow the applicable mechanics of the Offer;

·     that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

3.          If you have any questions regarding your IQOS.com or IQOS Store purchase, please contact or speak with the IQOS Sales Team in IQOS Stores.  For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

4.          Devices bought by Customers using IQOS Store vouchers, special offers or through promotional activities are non-refundable.

5.          PMFTC will not be liable to the Customers for any taxes, costs, liabilities or expenses that may arise from this Offer.

MECHANICS: Refer A Friend Program (IQOS.com online store and IQOS Stores)

REFER A FRIEND - UNBEATABLE DEAL

I.        GENERAL

1.           The REFER A FRIEND - UNBEATABLE DEAL wherein a Referrer and Referral (both defined below) can earn a Php1,500 IQOS Store voucher whenever a friend/Referral (defined below) uses a Referrer’s (defined below) unique code to successfully purchase any IQOS device kit from September 2 to November 2, 2021 (“Offer ”) and the REFER A FRIEND PROGRAM (“Program”) is open to adult smokers 21 years old (as of the date of his/her participation in the Offer) and above residing in the Philippines who otherwise wish to continue to use tobacco or nicotine containing products. The Offer is a sub-set or part of the Program with defined mechanics and terms and conditions (see Refer A Friend Program T&Cs separately).

 

2.           IQOS Stores are operated by ActivAsia Inc. (or "AAI").  IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC"). The online store of IQOS.com is operated by AAI, and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS Stores and IQOS.com. Deliveries are carried out by AAI or by AAI’s authorized third-party delivery providers. This Program is being carried out by AAI as an authorized distributor of PMFTC products.

 

3.           The Program period is from June 5, 2020 to December 31, 2021. The Offer period is from September 2 to November 2, 2021. PMFTC/AAI has the sole discretion to shorten or extend the Program and/or Offer period if circumstances so warrant.​

 

4.           PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Program and/or Offer.​

 

5.           Participants who use multiple IQOS.com or IQOS accounts to participate in the Program and/or Offer will be disqualified. PMFTC/AAI reserves the right to disqualify any Participant if there is any evidence of fraud or irregularities in his/her participation in the Program or Offer.​

 

6.           PMFTC/AAI reserves the right to hold, suspend or block a Participant’s IQOS Club, IQOS.com and or IQOS account due to suspicious, fraudulent or illegal activity.​

 

7.           PMFTC/AAI reserves the right to cancel, amend, or revoke this Program and/or Offer without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC/AAI’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Program and/or Offer will be announced accordingly. ​

 

8.           Important information:  This product is not risk free and provides nicotine, which is addictive. Only for use by adults 21 years old and above. Please visit IQOS.com to find out more about Philip Morris International's Good Conversion Practices.​

 

*IQOS Club is a loyalty program designed for legal age users at least 21 years old or older who otherwise continue to use tobacco products or nicotine-containing products (LAUs) and who have an IQOS.com account and a registered IQOS device to (i) enjoy a personalized experience with IQOS and (ii) access benefits (service, promos, events).​

 

II. MECHANICS

1.        Definition of terms: ​

·   Referrer – a Participant that is an existing IQOS Club member who is at least twenty-one (21) years old or older and residing in the Philippines, with a successfully registered IQOS device who shares his/her unique code to a Referral​

·   Referral – an adult smoker or nicotine product user who is at least twenty-one (21) years old or older and residing in the Philippines, is not yet an IQOS user, who otherwise wish to continue to use tobacco products or nicotine-containing products, and purchases their first IQOS Kit using the unique code shared by the Referrer. In addition, a Referral should not have a pre-existing IQOS.com or IQOS account and should have no purchase history in IQOS.com, IQOS Stores or IQOS Coaches​

 

2.        Referrer will be provided a unique code upon creation of an IQOS or IQOS.com account, and/or membership in IQOS Club through successful registration of his/her IQOS device using a valid serial number.​

 

3.        Referrer can share his/her unique code to their Referral(s).​

 

4.        Specific to the Offer and for the Offer period only, with a valid unique code of a Referrer, the Referral will be given a Php1500 IQOS Store voucher that can only be used to purchase his/her first IQOS Kit  in any of the following IQOS points-of-sale:​

·   Official IQOS Stores​

·   IQOS.com (online store)​

·   IQOS Coaches​

 

Php1500 IQOS Store voucher can be in physical or electronic/digital formats.

5.        With the Offer, both Referral and Referrer can each earn a Php1500 IQOS Store voucher based on the following:

·   The Referral will be rewarded with Php1,500 IQOS Store voucher when using the Referrer’s unique code to purchase any IQOS device kit as his/her first IQOS device during the Offer period (September 2 to November 2, 2021).

·   The Referrer will also be rewarded with a Php1,500 IQOS Store voucher for every successful purchase of a Referral using the Referrer’s unique code and if the Referrer redeems and uses  the Php1,500 IQOS Store voucher/s during the Offer period (September 2 to November 2, 2021).

 

A Referrer can only have a maximum of ten (10) reward vouchers in total coming from successful Referrals through either the Offer (i.e., REFER A FRIEND REFER A FRIEND - UNBEATABLE DEAL) or the Program (i.e., IQOS REFER A FRIEND Program).

6.        The Referral must present the Referrer’s unique code for validation before it can be used to purchase an IQOS Kit to IQOS Coaches or in IQOS Stores, or by inputting the unique code in the promo section of the check-out page in IQOS.com.​

 

7.        Specific to the Offer and for the Offer period only, a Referral can only use one valid unique code and can only receive one Php1,500 IQOS Store voucher to be used solely for the purchase of his/her first IQOS Kit. In case of suspicious, illegal or fraudulent activities with respect to the use of the discount code, PMFTC/AAI reserves the right to hold, suspend or block a Participant’s IQOS or IQOS.com account or cancel the transaction.​

 

8.        The Referral cannot use the unique code in combination with other promotions, special offers or vouchers, except for the IQOS Starter Kit.

 

9.        The Referral will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before the discounted IQOS Kit can be purchased. The following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.​

 

10.     The reward notification will be sent to the Referrer’s nominated email address and/or mobile number.  It is the responsibility of the Referrer to update his/her personal details in their IQOS.com account to ensure timely receipt of the confirmation notice or message.  PMFTC shall not be liable for any failure a Referrer or Referral to redeem or use any voucher and will not refund any voucher due to non-receipt by the Referrer of the confirmation notice or message, if sent to his/her registered email address or mobile number.​

 

11.     As part of the Offer, the Php1500 IQOS Store voucher can only be used in full in a single transaction.  Any amount not used cannot be exchanged for cash or another IQOS Store voucher and will be automatically forfeited.

 

12.     As part of the Offer, the Referrer is also entitled to a free pack of HEETS for every use of the Php1500 IQOS Store voucher (variant is subject to availability) to be given upon completion of purchase transaction or successful delivery.​ ​

 

13.     The issuance of Php1500 IQOS Store voucher for Referrers may be subject to possible delays due to technical and system limitations. We will issue the necessary notice in IQOS.com if such is the case.​

 

14.     The Referrer’s IQOS Store voucher(s) cannot be combined with other special offers, promotions or vouchers, and must be used within sixty (60) days from date of issuance. If the Php1500 IQOS Store voucher from the Offer is redeemed or used by the Referrer within the Offer period (September 2 to November 2, 2021), the reward value will be Php1500. However, if the Php1500 IQOS Store voucher from the Offer is redeemed or used after the Offer period (November 2, 2021 onwards), the reward value will follow the standard reward value of Php750 under the Program (i.e., IQOS REFER A FRIEND Program). For more details about the Program, please refer to the Refer A Friend Program T&Cs separately.​

 

15.     For orders using the Php1500 IQOS Store voucher that lead to failed transactions (e.g., order cancellation, failed payment, failed delivery, etc), Participants may request for a one-time replacement Php1500 IQOS Store voucher from IQOS Customer Care, subject to the following:​

·   Review of the failed transaction (e.g., accidental order cancellation, unavailability of the Participant during delivery, etc)​

·   Participant’s eligibility and compliance with the requirements stated in Section I.1​

·   If still eligible to use the Php1500 IQOS Store voucher, IQOS Customer Care will send the replacement Php1500 IQOS Store voucher to the Participant’s nominated email address as reflected in IQOS.com.  It is the responsibility of the Participant to update his/her personal details in their IQOS.com account to ensure timely receipt of the replacement Php1500 IQOS Store voucher.  PMFTC shall not be liable for any failure of a Participant to redeem or use the Php1500 IQOS Store voucher and will not refund the Php1500 IQOS Store voucher due to non-receipt by the Participant of the replacement Php1500 IQOS Store voucher, if sent to his/her registered email address.​

 

16.     The Php1500 IQOS Store voucher for Referrer is not transferable and not convertible to cash.

 

 

III. DELIVERY (for IQOS.com online store)

1.        Participant will be subject to age verification process where he/she will be required to present a valid Government Issued ID before the Program offer (IQOS Device Kit and HEETS packs) can be claimed.

 

2.        To facilitate the purchase and delivery from IQOS.com, Participant must present any of the following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

 

3.        In cases where Participant cannot accept the delivery, an authorized representative who is at least twenty one  (21) years old and above can claim on behalf of the Participant provided the following documents are presented to the courier:

·     Valid government issued ID of representative for identity check and age verification

·     Copy of a valid government issued ID of Participant for identity check and age verification

·     Signed authorization letter stating that the Participant is authorizing the representative to receive the IQOS Device Kit and HEETS packs and order reference number.

 

The courier will not be able to deliver the Participant’s IQOS Device Kit and HEETS packs if any of the above-required documents are not presented.

 

4.        For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times A third delivery attempt will be available in selected cities that offer same/next day delivery; and can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

a.     For credit card transactions:

                                                 i.   For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times

                                               ii.   For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

 

You may check the status of your refund with your issuing bank.

 

b.     For GCash transactions, refund must be coursed through IQOS Customer Care team. The Participant shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Participant’s GCash account real time.

 

5.        In instances of non-eligibility of the Participant to avail of the Program, Participants who opted to pay in credit or through GCash will follow standard refund process as stated in Section III.4.a – b.

 

IV. OTHERS 

1.        All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

 

2.        Participants in the Program agree and confirm the following;

·     that you are a legal-age smoker, 21 years old or above as of the date of his/her participation in the Offer;

·     that you have read and understood the terms and conditions detailed herein;

·     that you agree to follow the applicable mechanics of the Program;

·     that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Program from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

 

3.        If you have any questions regarding your IQOS.com or IQOS Store purchase, please contact or speak with the IQOS Sales Team in IQOS Stores.  For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

 

4.        Devices bought by Participants using IQOS Store vouchers, special offers or through promotional activities are non-refundable.

 

5.        PMFTC will not be liable to the Participant for any taxes, costs, liabilities or expenses that may arise from this Program and/or Offer.

 

REFER A FRIEND – GENERAL TERMS AND CONDITIONS

 

I.      GENERAL

1.           The REFER A FRIEND PROGRAM (“Program”) is open to adult smokers 21 years old (as of the date of his/her participation in the Offer) and above residing in the Philippines who otherwise wish to continue to use tobacco or nicotine containing products, and only to members of IQOS Club[1] with a successfully registered IQOS device at IQOS.com (“Participants”).

 

2.           IQOS Stores are operated by ActivAsia Inc. (or "AAI").  IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC"). The online store of IQOS.com is operated by AAI, and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS Stores and IQOS.com. Deliveries are carried out by AAI or by AAI’s authorized third-party delivery providers. This Program is being carried out by AAI as an authorized distributor of PMFTC products.

 

3.           The Program period is from June 5, 2020 to December 31, 2021. PMFTC/AAI has the sole discretion to shorten or extend the Program period if circumstances so warrant.

 

4.           PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Program.

 

5.           Participants who use multiple IQOS.com or IQOS accounts to participate in the Program will be disqualified. PMFTC/AAI reserves the right to disqualify any Participant if there is any evidence of fraud or irregularities in his/her participation in the Program.

 

6.           PMFTC/AAI reserves the right to hold, suspend or block a Participant’s IQOS Club, IQOS.com and or IQOS account due to suspicious, fraudulent or illegal activity.

 

7.           PMFTC/AAI reserves the right to cancel, amend, or revoke this Program without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC/AAI’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Program will be announced accordingly.

 

8.           Important information:  This product is not risk free and provides nicotine, which is addictive. Only for use by adults 21 years old and above.  Please visit IQOS.com to find out more about Philip Morris International's Good Conversion Practices.

 

 

II.     MECHANICS

1.           Definition of terms:

·     Referrer – a Participant that is an existing IQOS Club member who is at least twenty-one (21) years old or older and residing in the Philippines, with a successfully registered IQOS device who shares his/her unique code to a Referral

·     Referral – an adult smoker or nicotine product user who is at least twenty-one (21) years old or older and residing in the Philippines, is not yet an IQOS user, who otherwise wish to continue to use tobacco products or nicotine-containing products, and purchases their first IQOS Device Kit using the unique code shared by the Referrer. In addition, a Referral should not have a pre-existing IQOS.com or IQOS account and should have no purchase history in IQOS.com, IQOS Stores or IQOS Coaches

 

2.           Referrer will be provided a unique code upon creation of an IQOS or IQOS.com account, and/or membership in IQOS Club through successful registration of his/her IQOS device using a valid serial number.

 

3.           Referrer can share his/her unique code to their Referral(s).

 

4.           With a valid unique code, the Referral will be given a Php750 IQOS Store voucher that can only be used to purchase his/her first IQOS Device Kit in any of the following points-of-sale:

·     Official IQOS Stores

·     IQOS.com (online store)

·     IQOS Coaches

 

IQOS Store vouchers can be in physical or electronic/digital formats.

 

5.           The Referral must present the Referrer’s unique code for validation before it can be used to purchase an IQOS Device Kit to IQOS Coaches or in IQOS Stores, or by inputting the unique code in the promo section of the check-out page in IQOS.com.

 

6.           A Referral can only use one valid unique code and can only receive one Php750 IQOS Store voucher to be used solely for the purchase of his/her first IQOS Device Kit. In case of suspicious, illegal or fraudulent activities with respect to the use of the discount code, PMFTC/AAI reserves the right to hold, suspend or block a Participant’s IQOS or IQOS.com account or cancel the transaction.

 

7.           The Referral cannot use the unique code in combination with other promotions, special offers or vouchers, except for the IQOS Starter Kit.

 

8.           The Referral will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before the discounted IQOS Device Kit can be purchased. The following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

 

9.           The Referrer will also be rewarded with a Php750 IQOS Store voucher for every successful purchase of a Referral using the Referrer’s unique code.

·     On the Referrer’s 1st successful referral, the Referrer will receive a Php1,500 IQOS Store voucher instead of the usual Php750 IQOS Store voucher if the reward is redeemed from July 6 to September 9, 2021

·     On the Referrer’s 5th successful referral, the Referrer will receive a Php1,500 IQOS Store voucher instead of the usual Php750 IQOS Store voucher if the reward is redeemed from July 6 to September 9, 2021

·     The Referrer may be rewarded with the Php750 IQOS Store voucher for a maximum of ten (10) unique and successful transactions using his/her unique code

 

10.        The reward notification will be sent to the Referrer’s nominated email address and/or mobile number.  It is the responsibility of the Referrer to update his/her personal details in their IQOS.com account to ensure timely receipt of the confirmation notice or message.  PMFTC shall not be liable for any failure a Referrer or Referral to redeem or use any voucher and will not refund any voucher due to non-receipt by the Referrer of the confirmation notice or message, if sent to his/her registered email address or mobile number.

 

11.        The Php750 IQOS Store voucher for the Referrer can only be used in the following points-of-sale:

·     Official IQOS Stores

·     IQOS.com

·     IQOS Coaches

 

12.        The Php750 IQOS Store voucher can only be used in full in a single transaction.  Any amount not used cannot be exchanged for cash or another IQOS Store voucher and will be automatically forfeited.

 

13.        The Referrer is entitled to a free pack of HEETS for every use of the Php750 IQOS Store voucher (variant is subject to availability) to be given upon completion of purchase transaction or successful delivery.

 

14.        The issuance of Php750 IQOS Store vouchers for Referrers may be subject to possible delays due to technical and system limitations. We will issue the necessary notice in IQOS.com if such is the case.

 

15.        The Referrer’s Php750 IQOS Store vouchers cannot be combined with other special offers, promotions or vouchers, and must be used within sixty (60) days from date of issuance of the voucher.

 

16.        For orders using the Php750 IQOS Store vouchers that lead to failed transactions (e.g. order cancellation, failed payment, failed delivery, etc), Participants may request for a one-time replacement Php750 IQOS Store voucher from IQOS Customer Care, subject to the following:

·     Review of the failed transaction (e.g. accidental order cancellation, unavailability of the Participant during delivery, etc)

·     Participant’s eligibility and compliance with the requirements stated in Section I.1

 

If still eligible to use the Php750 IQOS Store voucher, IQOS Customer Care will send the replacement Php750 IQOS Store voucher to the Participant’s nominated email address as reflected in IQOS.com.  It is the responsibility of the Participant to update his/her personal details in their IQOS.com account to ensure timely receipt of the replacement Php750 IQOS Store voucher.  PMFTC shall not be liable for any failure of a Participant to redeem or use the Php750 IQOS Store voucher, and will not refund the Php750 IQOS Store voucher due to non-receipt by the Participant of the replacement Php750 IQOS Store voucher, if sent to his/her registered email address.

 

17.        The Php750 IQOS Store vouchers for Referrer is not transferable and not convertible to cash.

 

 

III.   DELIVERY (for IQOS.com online store)

1.           Participant will be subject to age verification process where he/she will be required to present a valid Government Issued ID before the Program offer (IQOS Device Kit and HEETS packs) can be claimed.

 

2.           To facilitate the purchase and delivery from IQOS.com, Participant must present any of the following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

 

3.           In cases where Participant cannot accept the delivery, an authorized representative who is at least twenty one  (21) years old and above can claim on behalf of the Participant provided the following documents are presented to the courier:

·     Valid government issued ID of representative for identity check and age verification

·     Copy of a valid government issued ID of Participant for identity check and age verification

·     Signed authorization letter stating that the Participant is authorizing the representative to receive the IQOS Device Kit and HEETS packs and order reference number.

 

The courier will not be able to deliver the Participant’s IQOS Device Kit and HEETS packs if any of the above-required documents are not presented.

 

4.           For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times A third delivery attempt will be available in selected cities that offer same/next day delivery; and can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

a.     For credit card transactions:

                                                 i.   For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times

                                               ii.   For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

 

You may check the status of your refund with your issuing bank.

 

b.     For GCash transactions, refund must be coursed through IQOS Customer Care team. The Participant shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Participant’s GCash account real time.

 

5.           In instances of non-eligibility of the Participant to avail of the Program, Participants who opted to pay in credit or through GCash will follow standard refund process as stated in Section III.4.a – b.

 

 

IV.   OTHERS

1.           All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

 

2.           Participants in the Program agree and confirm the following;

·     that you are a legal-age smoker, 21 years old or above as of the date of his/her participation in the Offer;

·     that you have read and understood the terms and conditions detailed herein;

·     that you agree to follow the applicable mechanics of the Program;

·     that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Program from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

 

3.           If you have any questions regarding your IQOS.com or IQOS Store purchase, please contact or speak with the IQOS Sales Team in IQOS Stores.  For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

 

4.           Devices bought by Participants using IQOS Store vouchers, special offers or through promotional activities are non-refundable.

 

5.           PMFTC will not be liable to the Participant for any taxes, costs, liabilities or expenses that may arise from this Program and/or Offer.

 

[1] IQOS Club is a loyalty program designed for legal age users at least 21 years old or older who otherwise continue to use tobacco products or nicotine-containing products (LAUs) and who have an IQOS.com account and a registered IQOS device to (i) enjoy a personalized experience with IQOS and (ii) access benefits (service, promos, events).

MECHANICS: PMFTC IQOS Club Birthday Offer

I.  GENERAL

1. The PMFTC IQOS Club Birthday Offer (“Offer”) is open only to IQOS Club Members who have made at least one (1) linked IQOS device in their IQOS.com account (“Customer”).

2. IQOS Club Members are legal age users who are at least 21 years old (as of the date of his/her participation in the Offer) and above residing in the Philippines who otherwise wish to continue to use tobacco or nicotine containing products. For full IQOS Club Terms and Conditions please see https://www.iqos.com/ph/en/care-plus/terms-and-conditions-care-plus.html.

3. The Promotion is available in IQOS.com and IQOS Official Stores. IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC"). The online store of IQOS.com, IQOS Official Stores and IQOS Coaches are operated by ActivAsia Inc. (or "AAI"), and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS.com, IQOS Official Stores and through IQOS Coaches. This Offer is being carried out by PMFTC in cooperation with AAI as an authorized distributor of PMFTC.

4. The Offer period is from March 9, 2021 to January 31, 2022.  PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

5. PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

6. Customers using multiple IQOS.com accounts to participate in the Offer will be disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

7. PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account due to suspicious, fraudulent or illegal activity.

8. PMFTC/AAI reserves the right to cancel, amend, or revoke these terms and conditions without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

9. Important information: This product is not risk free and is addictive. Only for use by adults 21 years old and above. Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices.

II.  MECHANICS

1. The Offer is a one-time offer wherein Customers, on their birth month can receive any of the following:

·     Php 500 IQOS Voucher (“Php 500 IQOS Voucher”) plus one (1) free pack of HEETS upon use of voucher; variant dependent on Customer’s choice but is subject to availability

·     An IQOS Device Voucher (“IQOS Device Voucher”) to claim an IQOS device (subject to availability) plus one (1) free pack of HEETS upon use of voucher; variant dependent on Customer’s choice but is subject to availability

·     A Dinner Voucher (“Dinner Voucher”) for a meal for two (2) at one of the following restaurants; and such other restaurants from time to time:

o   The Penthouse 8747, Makati

o   Dillingers 1903 Steak and Brew, Makati

o   Gaja Korean Kitchen, Makati

o   Tipsy Pig, BGC

o   Katsu, BGC

o   Yes Please, BGC

o   Reserve Gastro Tavern, BGC   

2.        

3.        

4. On the start of their birthday month, Customers will receive an email providing for the complete promo mechanics (“Main Email”). The Customer must then click on  “HAPPY BIRTHDAY!” button on the email. Customer will be redirected to a landing page containing the details of the item they received. Customer will receive a second email containing the voucher to be used. Note that only Customers who have opted-in to receiving marketing communications via e-mail will be able to receive emails pertaining to the promotion.

5. The applicable voucher (i.e. Php 500 IQOS Voucher or IQOS Device Voucher or Dinner Voucher) will be sent to Customer’s registered email. Vouchers will only be sent to Customers who clicks on the “HAPPY BIRTHDAY!” button on the Main Email until the end of their birthday month.

6. On the start of their birthday month, Customers will receive an email providing for the complete promo mechanics. The Customer must then click on the gift image on the email. Customer will be redirected to a landing page containing the details of the item they received. Customer will receive a second email containing the voucher to be used.

7. The applicable voucher (i.e. Php 500 IQOS Voucher or IQOS Device Voucher or Dinner Voucher) will be sent to Customer’s registered email. Only one voucher (i.e. Php 500 IQOS Voucher or IQOS Device Voucher or Dinner Voucher) will be sent to the Customer. Only one voucher (i.e. Php 500 IQOS Voucher or IQOS Device Voucher or Dinner Voucher) can be used per Customer. Customers cannot request for their voucher to be exchanged with a different type of voucher.

8. The vouchers (i.e. Php 500 IQOS Voucher or IQOS Device Voucher or Dinner Voucher) are redeemable up until the 15th of the month after the Customer’s birth month. (e.g. Customer’s birth month is April, the vouchers (i.e. Php 500 IQOS Voucher or IQOS Device Voucher or Dinner Voucher) can be used until May 15, 2021)

Php 500 IQOS Voucher or IQOS Device Voucher

9. Customers can use the Php 500 IQOS Voucher or IQOS Device Voucher in any of the following points-of-sale:

·     Official IQOS Stores

·     IQOS.com (online store)

·     IQOS Coaches

10.  For IQOS.com transactions, Customers must input the Php 500 IQOS Voucher or IQOS Device Voucher in the promo section of the check-out page in IQOS.com.

11. For IQOS Official Stores, Customer must provide the Php 500 IQOS Voucher or IQOS Device Voucher to IQOS Sales Experts or IQOS Coaches for use upon check-out.

12. The Php 500 IQOS Voucher or IQOS Device Voucher cannot be combined with other special offers, promotions or vouchers.

13. For Php 500 IQOS Voucher or IQOS Device Voucher, the Customer will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before items can be purchased and/or delivered to the Customer. The following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

14. The IQOS.com website may be subject to possible technical and system issues. We will provide the necessary notice to the Customers if such is the case.

15. For orders using the Php 500 IQOS Voucher or IQOS Device Voucher that lead to failed transactions (e.g. order cancellation, failed payment, failed delivery, etc), Customers may request for a one-time replacement voucher (Php 500 IQOS Voucher or IQOS Device Voucher)  from IQOS Customer Care, subject to the following:

·     Review of the failed transaction (e.g. accidental order cancellation, unavailability of the Customer during delivery, etc)

·     Customer’s eligibility and compliance with the requirements stated in Section I.1

If still eligible, IQOS Customer Care will send the replacement code to the Customer’s nominated email address as reflected in IQOS.com.  It is the responsibility of the Customer to update his/her personal details in their IQOS.com account to ensure timely receipt of the replacement code.  PMFTC shall not be liable for any failure of a Customer to redeem or use the code and will not refund the code due to non-receipt by the Customer of the replacement code, if sent to his/her registered email address.

Dinner  Voucher

16. The Customer must present the Dinner Voucher to restaurant’s waitstaff. Restaurant waitstaff will confirm if the Dinner Voucher is still valid for redemption i.e. not used and is still within redemption period.  

17. The Dinner Voucher can be used to purchase food and drinks worth up to Php 2,500 only. Any orders on top of said amount must be shouldered and paid for by the Customer.

18. The Dinner Voucher is not transferable and not convertible to cash.

19. The Dinner Voucher can only be used in full in a single transaction. Any amount not used cannot be exchanged for cash or another Dinner Voucher, and will be automatically forfeited.

20. The Dinner Voucher can only be redeemed 3pm onwards.

21. The Dinner Voucher cannot be used to purchase any type of alcoholic drinks.

22. Customer’s companions, upon use of Dinner Voucher, must be 21 years old and above.

23. For Dinner Vouchers, the Customer and companion will be subject to age verification process wherein they will be requested to present a valid Government Issued ID before Dinner Voucher can be used. The following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

24. The Customer, upon use of the Dinner Voucher, must sign Consent and Release Form issued by the respective restaurants.

25. Dinner Voucher availability and guidelines are subject to community quarantine restrictions, local government regulations and other applicable government regulations issued from time to time.

III. DELIVERY (for IQOS.com online store)

1. Customer will be subject to age verification process where he/she will be required to present a valid Government Issued ID before the Php 500 IQOS Voucher or IQOS Device Voucher can be claimed.

2. To facilitate the purchase and delivery from IQOS.com, Customer must present any of the following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

3. In cases where Customer cannot accept the delivery, an authorized representative who is at least twenty one (21) years old and above can claim on behalf of the Customer provided the following documents are presented to the courier:

·     Valid government issued ID of representative for identity check and age verification

·     Copy of a valid government issued ID of Customer for identity check and age verification

·     Signed authorization letter stating that the Customer is authorizing the representative to receive the items stated in the order plus HEETS pack and order reference number. The authorization letter will be surrendered to the courier.

The courier will not be able to deliver the Customer’s orders and HEETS pack if any of the above-required documents are not presented.

4. For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times.  A third delivery attempt can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

a.    For credit card transactions:

i.   For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times

 ii.   For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

You may check the status of your refund with your issuing bank.

b.    For GCash transactions, refund must be coursed through IQOS Customer Care team. The Customer shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Customer’s GCash account real time.

5.          In instances of non-eligibility of the Customer to avail of the Php 500 IQOS Voucher or IQOS Device Voucher, Customers who opted to pay in credit or through GCcash will follow standard refund process as stated in Section III.4.a – b.

IV.                 OTHERS

1. All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

2. Customers in the Offer agree and confirm the following:

·       that you are a legal-age smoker at least 21 years old or above as of March 1, 2021;

·       that you have read and understood the terms and conditions detailed herein;

·       that you agree to follow the applicable mechanics of the Offer;

·       that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

3. If you have any questions regarding your IQOS.com order, please contact IQOS Sales Team.  For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

4. Devices bought by Customers using IQOS Store e-vouchers, special offers or through promotional activities are non-refundable.

5. PMFTC will not be liable to the Customer for any taxes, costs, liabilities or expenses that may arise from this Offer.

MECHANICS: Visit an IQOS Store OR meet with an IQOS Coach with Friends and try an IQOS Device

I.     GENERAL

1. The offer is a one-time offer that rewards Customer(s) with a Php1,500 IQOS Store voucher and a pack of HEETS when they fulfill the following eligibility criteria (“Offer”):

i. (A) Must physically visit the IQOS Stores in a group (minimum 2) OR (B) must physically meet with an IQOS Coach in a group (minimum of 2)

ii. Everyone in the group must be adult smokers at least 21 years old (as of August 21, 2021) and above residing in the National Capital Region, Philippines who otherwise wish to continue to use tobacco or nicotine containing products

iii. For i(A) Everyone in the group must undergo physical or virtual Guided Trial with a Sales Expert or, for i(B) everyone in the group must undergo physical Guided Trial with an IQOS Coach.

iv. Must not have a device linked to an existing account or a device purchase history (regardless of in store, through coach or in IQOS.COM)

v. Purchase must be done on the same day as the Physical Guided Trial if it was a Physical Guided Trial in an IQOS Store or with an IQOS Coach

2. This Offer is only open to adult smokers at least 21 years old (as of August 21, 2021) and above residing in the National Capital Region, Philippines who otherwise wish to continue to use tobacco or nicotine containing products (Customers)

3. IQOS Stores are operated by ActivAsia Inc. (or "AAI"). IQOS Coaches are employees of ActivAsia Inc. (or “AAI”) IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC"). The online store of IQOS.com is operated by ActivAsia Inc. (or "AAI"), and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS Stores and IQOS.com. This Offer is being carried out by AAI as an authorized distributor of PMFTC products.

4. The Offer period is from August 21, 2021 to September 30, 2021. PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

5. Physical Guided Trial can only be done in IQOS stores / locations with an operational Guided Trial Area / Designating Smoking or Vaping Area. For IQOS stores / locations without an operational Guided Trial Area / Designating Smoking or Vaping Area, Customers will need to undergo Virtual Guided Trial to avail of the Offer

6. PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

7. Physical distancing, wearing of facemasks and face shields, maximum space capacity and other standard health protocols will strictly be implemented in the IQOS Stores and when meeting an IQOS Coach. Customers participating in this Offer are expected to abide by all applicable health and safety protocols of the malls and local government units.

8. Customers can only avail of the Offer once. Customers who use multiple IQOS.com or IQOS accounts to participate in the Offer will be disqualified. PMFTC/AAI reserves the right to disqualify any Customers if there is any evidence of fraud or irregularities in his/her participation in the Offer.

9. PMFTC/AAI reserves the right to hold, suspend or block a Customers’s IQOS.com and/or IQOS account due to suspicious, fraudulent or illegal activity.

10. PMFTC/AAI reserves the right to cancel, amend, or revoke this Offer without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC/AAI’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

11. Important information: This product is not risk free and is addictive. Only for use by adults 21 years old and above. Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices.

II.     MECHANICS

1. The Offer is a one-time offer that rewards Customer(s) with a Php1,500 IQOS Store voucher and a pack of HEETS when they fulfill the following eligibility criteria:

i. (A) Must physically visit the IQOS Stores in a group (minimum 2) OR (B) must physically meet with an IQOS Coach in a group (minimum of 2)

ii. Everyone in the group must be adult smokers at least 21 years old (as of August 21, 2021) and above residing in the National Capital Region, Philippines who otherwise wish to continue to use tobacco or nicotine containing products

iii. For i(A) Everyone in the group must undergo physical or virtual Guided Trial with a Sales Expert or, for i(B) everyone in the group must undergo physical Guided Trial with an IQOS Coach.

iv. Must not have a device linked to an existing account or a device purchase history (regardless of in store, through coach or in IQOS.COM)

v. Purchase must be done on the same day as the Physical Guided Trial if it was a Physical Guided Trial in an IQOS Store or with an IQOS Coach

2. The IQOS Store voucher can be in physical or electronic/digital formats (IQOS Store e-vouchers).

3. The Offer can only be availed by Customers with no purchase history and no registered device in their IQOS account. 

4. Customers will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before the IQOS Kit can be purchased. The following valid Government Issued IDs as proof of age: Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

5. The Customers has two (2) options in receiving and using the Php1,500 IQOS Store voucher:

Option 1:  IQOS Store purchase and Physical Guided Trial OR Purchase with an IQOS Coach and Physical Guided Trial: The Customer will immediately receive a Php1,500 IQOS Store Voucher (physical) which Customer should use on the IQOS Kit that he/she is purchasing upon completion of a Physical Guided Trial

Option 2: IQOS Store purchase and Virtual Guided Trial (in reference to item 5 of Section I: General): Customer purchases his/her IQOS Device at an IQOS Store. After the completion of a Virtual Guided Trial, the Customer will receive the Php 1,500 IQOS Store e-voucher in virtual format which Customer can use for his/her next in-store purchase.

6. PMFTC/AAI shall not be liable for any failure of a Customers to redeem or use any Php1,500 IQOS Store voucher, and will not refund such voucher due to among others, loss, negligence or mishandling on the part of the Customers.

7. In addition to the Php1,500 IQOS Store voucher, the Customers is entitled to a free pack of HEETS upon using the Php1,500 IQOS Store voucher. The Customers may choose the variant of his/her one (1) free pack of HEETS, but should be limited to the IQOS Store’s or with the IQOS Coach’s available stock on hand. The free pack of HEETS will be issued together with the product that the Customers will purchase using the Php1,500 IQOS Store voucher in IQOS Stores or through IQOS Coaches

8. The Customers’ Php1,500 IQOS Store vouchers cannot be combined with other special offers or vouchers, except for the IQOS Starter Kit. The Php1,500 IQOS Store vouchers must be used within sixty (60) days from date of issuance of the voucher.

9. Issuance of IQOS Store vouchers are subject to possible delays due to operational, technical and system limitations. Customers will be advised beforehand if such is the case.

10. The Php1,500 IQOS Store voucher can only be used in full and in a single transaction. Any amount not used cannot be exchanged for cash or another IQOS Store voucher and will be automatically forfeited.

11. The Php1,500 IQOS Store vouchers for Customers is not transferable and not convertible to cash.

III.     OTHERS

1. All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

2. Customers in the Offer agree and confirm the following:

· that you are a legal-age smoker at least 21 years old or above as of August 21, 2021

· that you have read and understood the terms and conditions detailed herein;

· that you agree to follow the applicable mechanics of the Offer;

· that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

3. If you have any questions regarding your IQOS Store purchase or purchase with an IQOS Coach, please speak with the IQOS Sales Team in IQOS Stores or contact your IQOS Coach. For anything else related to IQOS, feel free to contact IQOS Customers Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

4. Devices bought by Customers using IQOS Store vouchers, special offers or through promotional activities are non-refundable.

5. PMFTC will not be liable to the Customers for any taxes, costs, liabilities or expenses that may arise from this Offer.

ABRIDGED MECHANICS:

  • The reward of Php1,500 IQOS Store voucher and one pack of HEETS for the completion of a first Guided Trial (either virtual or physical) (“Offer”) is open to adult smokers at least 21 years old (as of August 21, 2021) and above residing in the National Capital Region, Philippines who otherwise wish to continue to use tobacco or nicotine containing products, and only to IQOS and IQOS.com account owners who do not have a purchase history or currently own a registered IQOS device in their IQOS and IQOS.com account (“Customers”).
  • The Offer is a one-time offer that rewards Customers who 1) go to the store in a group (minimum 2 legal age smokers, 21 years old and above) or 2) meet with an IQOS Coach in a group (minimum 2 legal age smokers, 21 years and old and above) with a Php1,500 IQOS Store voucher and a pack of HEETS when they complete their first Guided Trial and purchase their first IQOS Kit.
  • Customers can use the Php1,500 IQOS Store voucher or IQOS Store e-voucher in IQOS Stores if the IQOS device is purchased from an IQOS Store OR Customers can use the Php1,500 voucher with an IQOS Coach, in IQOS.com or in IQOS Stores if the IQOS device is purchased from an IQOS Coach. Options in availing the Offer and applicable usage restrictions can be viewed in the full terms and conditions.
  • Physical distancing, wearing of facemasks and face shields, maximum space capacity and other standard health protocols will strictly be implemented in the IQOS Stores and when meeting with an IQOS Coach. Customers are expected to abide by all applicable health and safety protocols of the malls and local government units.
  • This card should not be displayed or distributed to the public. Any display or redistribution of this card to persons other than its intended recipients is not authorized by Active Asia Inc. and Active Asia Inc. cannot be held liable for the same.
  • Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices and for additional terms and conditions.

IQOS TRIAL OFFER TERMS & CONDITIONS (IQOS 3 DUO)

I.                     PROGRAM MECHANICS

 

A. What is the IQOS TRIAL OFFER?

 

1.       The IQOS TRIAL OFFER (the “Offer”) allows eligible adult smokers and users of other nicotine products 21 years old and above to avail of the following with a purchase at least two (2) packs of HEETS, (i) receive another pack of HEETS for free, (ii) use an IQOS 3 DUO Kit (the “Trial Kit”) for free during the trial period, and (iii) receive an IQOS Trial Voucher at the end of the trial period upon the return of the Trial Kit.

 

B.  Who are eligible to avail of the Offer?

1.  The Offer is open to legal age consumers (“LAC”) who meet the following criteria:

(a)     21 years old and above;

(b)     residing in the National Capital Region, Philippines;

(c)     who smoke or use other nicotine-containing products who would otherwise continue to use tobacco or nicotine containing products; and

(d)     who have not previously purchased any IQOS device.

 

C.  How can LACs avail of the Offer?

1.       LACs can avail of the Offer via the following options:

(a)  by expressing their intent to try through an IQOS Coach or IQOS Retail Sales, or

(b)  by signing up at the IQOS.com Try page or IQOS Test Drive Page.

2.       The steps to avail of the Offer are as follows:

A.    VIA IQOS COACH OR IQOS STORES

(1)     The IQOS Coach or IQOS Store Sales Expert must confirm the age of the LAC via face-to-face verification. In case of doubt as to the age of the LAC, the LAC must present any of the following valid Government Issued IDs (“GIIDs”) as proof of age:  Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

(2)     The IQOS Coach or IQOS Store Sales Expert shall check the LAC’s eligibility for the offer and, upon confirmation, shall present and explain the Trial Program Agreement to the LAC and get the LAC to sign on the same.

B.    VIA IQOS.COM TRY PAGE OR IQOS TEST DRIVE PAGE

(1)     The LAC will be contacted by an IQOS Customer Care agent to check the LAC’s eligibility and confirm LAC’s agreement to the Offer’s terms and conditions.

(2)     Once confirmed, the IQOS Customer Care agent shall arrange for delivery of the HEETS packs and Trial Kit to the LAC.

(3)     Upon delivery, the LAC will be subject to the age verification process where he/she will be required to present to the courier a valid GIID.  

(4)     The LAC shall then pay to the courier PhP240* for the purchase of the two (2) HEETS packs. Upon payment, the courier shall hand over to the LAC the 2 HEETS packs with 1 free HEETS pack (variant subject to availability) and the Trial Kit. (*Subject to retail price change.)

(5)     The courier shall likewise present a copy of the Trial Program Agreement and collect the LAC’s signature on the same. The LAC should sign 2 sets of the Trial Program Agreement and retain 1 set for himself/herself and provide the other signed original set to the courier for AAI’s records.

(6)     In cases where LAC is not present to accept the delivery, an authorized representative who is at least 21 years old can claim on behalf of the LAC provided the following documents are presented to the courier:

a.       Valid GIID of representative for identity check and age verification;

b.       Copy of a valid GIID of LAC for identity check and age verification;

c.        Signed authorization letter stating that the LAC is authorizing the representative to receive the Trial Kit and HEETS packs and order reference number and to sign the IQOS Trial Offer Agreement on behalf of the LAC. The authorization letter will be surrendered to the courier. 

(7)     The courier will not be able to deliver the LAC’s Trial Kit and HEETS packs if any of the above-required documents are not presented.

(8)     For deliveries, the courier will communicate and coordinate details, with delivery attempts at a maximum of two (2) times.  A third delivery attempt can be arranged with an additional delivery fee that will be communicated in advance by an AAI representative/courier and to be confirmed by the LAC.

 

3.       The Offer allows the LAC to use the Trial Kit for fourteen (14) Calendar days (the “Original Trial Period”) with the option to extend for another 14 Calendar days (the “Trial Extension Period”), and/or decide to purchase an IQOS device of their choice.

 

4.       During the Trial Period, the LAC agrees to do the following:

(a)   Complete the physical Guided Trial or Virtual Guided Trial within seven (7) calendar days from the hand-over of the Trial Kit. In the event that the LAC is uncontactable during the scheduled Guided Trial/Virtual Guided Trial, the IQOS Coach will attempt to contact the LAC within three (3) days from the scheduled appointment date. In case of the LAC’s failure to complete the Guided Trial within the scheduled period or in case the LAC becomes unreachable within 3 days from the scheduled appointment, PMFTC shall have the right to immediately retrieve the IQOS 3 DUO thru its authorized distributor, AAI.  To ensure an effective Guided Trial:

i)         In case of a physical Guided Trial, it should be conducted within premises/ locations where use of the IQOS device is allowed;

ii)        In case of a Virtual Guided Trial,

1. The Virtual Guided Trial must be conducted on the following video conferencing platforms: Zoom, Messenger, or FaceTime.

2. The LAC’s video conferencing capability must include access to and availability of internet connection, video conferencing device (mobile phone, tablet, laptop or desktop computer) and video conferencing platform.

3. LAC needs to allocate around 20 minutes but not more than 30 minutes for the physical Guided Trial or Virtual Guided Trial session.

4. LAC must choose a conducive location and environment that will allow him/her to use the IQOS device and chat comfortably with an IQOS Coach.  LAC agrees to comply with existing laws and regulations in choosing the location/environment for the conduct of the Virtual Guided Trial and ensure that no persons below 21 years old will be able to view the Virtual Guided Trial session and LAC shall not be in locations where smoking/vaping is prohibited.

5. The LAC must have his/her video conferencing device’s camera on throughout the duration of the Virtual Guided Trial.  The IQOS Coach has the prerogative to pause or stop the Virtual Guided Trial in case of any potential and actual violations to existing laws and regulations, and if there is confirmed or suspected presence of persons below 21 years old.

(b)   Agree to receive a series of communication by way of check-in calls from an IQOS coach (3rd, 7th and 14th day), as well as sms, emails to provide relevant information about IQOS;

(c)   Handle, use, and safekeep the Trial Kit in accordance with the user guides and manuals contained in the kit. During the Trial Period, the LAC is entitled to the warranty coverage as provided in the “IQOS Care Plus” that comes with a purchase of an IQOS device. For more details of the warranty coverage please refer to the Voluntary Warranty leaflet provided inside the box of the IQOS 3 DUO Trial Kit.  If during the Trial Period, the LAC breaks/damages the IQOS 3 DUO device and requests for a replacement, he/she should satisfy the conditions outlined in Annex A; and

(d)    Contact his/her assigned IQOS Coach if the LAC opts to avail the 14-day Trial Extension Period. No further extension may be made after the Trial Extension Period.

 

5.       At any time during the Trial Period, LAC can express his/her intent to purchase an IQOS device by informing the IQOS coach during any of the scheduled check-in calls or contacting IQOS Customer Care using any of the contact details listed below. The IQOS Coach shall then arrange for the LAC to return the Trial Kit.

 

6.       When the LAC decides to purchase an IQOS device during the Trial period, or when the LAC finishes the Trial Period, the LAC shall return the Trial Kit in accordance with the guidelines outlined in Annex B. Upon return, the LAC shall be entitled to the IQOS Trial Voucher which the LAC can use for the purchase of his/her first IQOS device.  If the LAC has any other voucher or discount codes (e.g., a unique code from the Refer-A-Friend program or the Change 10,000 Lives Employee Referral Program), the LAC can choose which voucher to use, provided that only one discount voucher or code can be applied and the use of each voucher or code shall be subject to their respective terms and conditions.

 

7.       An LAC who participated in the Offer but did not decide to purchase at the end of the trial period may avail of the Offer again only after 30 days of the end date of his/her previous participation.

 

II.                   GENERAL

1.       All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

2.       LACs participating in the Offer agree and confirm the following:

●        that he/she is a legal-age smoker or user of other nicotine products, 21 years old or above;

●        that he/she has read and understood the terms and conditions detailed herein;

●        that he/she agrees to follow the applicable mechanics of the Offer;

●        that he/she agree to assume all such risks, foreseeable or otherwise, and hereby releases and discharges PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that he/she may sustain, no matter how any such property losses and/or injuries are caused.

3.       IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc. (“PMFTC”). The online store of IQOS.com is operated by ActivAsia Inc. (or “AAI”), and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS.com. This Offer is being carried out by PMFTC in cooperation with AAI as an authorized distributor of PMFTC.

4.       PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

5.       PMFTC (or AAI in coordination with PMFTC) reserves the right to hold, suspend or block an LAC’s IQOS.com account due to suspicious, fraudulent, or illegal activity.

6.       PMFTC/AAI reserves the right to cancel, amend, or revoke these terms and conditions without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC’s or AAI’s control such as acts of God, civil or military events, catastrophes, technical issues /connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

7.       If you have any questions regarding your IQOS.com order, please contact IQOS Sales Team.  For anything else related to IQOS, feel free to contact IQOS Customer Care via:

a)       Facebook.com/ph.iqos

b)       Email: contact.ph@iqos.com

c)       Phone: #983838

8.       PMFTC will not be liable to the LAC for any taxes, costs, liabilities or expenses that may arise from this Offer.

9.       Important information:  IQOS is not risk free and provides nicotine, which is addictive. Only for use by adults 21 years old and above. Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices.

 

ANNEX A – Conditions if the LAC damages the IQOS 3 DUO Trial Kit and requests for a replacement during the Trial Period of the IQOS Trial Offer

 

1.       Subject to the warranty and replacement eligibility requirements, in the event of product damage during the Trial Period, the LAC may report this by contacting IQOS Customer Care using any of the contact details listed above. A Customer Care agent will assess the reported damage and arrange immediate replacement if deemed eligible. For more information, please refer to www.iqos.ph

2.       The LAC will be reminded of the following in order to be eligible for the replacement:

 

  • Verify the identity of the LAC upon delivery
  • Submit the defective IQOS 3 DUO Device to the courier for inspection, collection and sign the acknowledgement form.
  • Verify LAC’s IQOS 3 DUO Device (both holder and charger) are original, not tampered and/or counterfeit
  • Verify LAC’s IQOS 3 DUO Device matches serial number assigned upon delivery and/or replacement
  • The replacement IQOS 3 DUO Device will be registered on LAC’s behalf

 

 

 

 

 

 

 

 

 

 

ANNEX B – Requirements for return of the Trial Kit

 

1.       To return the Trial Kit, the LAC can:

·   Inform the IQOS Coach who is assisting his/her 14-day hypercare journey, for the IQOS Coach to arrange for a courier to pick-up the Trial Kit;

·   Visit the IQOS Store where he/she secured the IQOS 3 DUO Trial Kit

·   In the case that the LAC contacts Customer Care, the Customer Care agent will direct the LAC to contact their assigned IQOS Coach or to visit the IQOS Store where he/she secured the IQOS 3 DUO Trial Kit. 

(a)     LAC should return the complete/the same IQOS 3 DUO Trial Kit, not counterfeit and working/fully functioning IQOS 3 DUO Device Kit (including the box and accompanying contents such as the IQOS 3 DUO Pocket Charger, IQOS 3 DUO Holder, IQOS 3 DUO USB type C charging cable, IQOS 3 DUO Power Adaptor and IQOS 3 DUO cleaning tool) to courier/AAI representative.

(b)     On pick up/hand over date, completion of check and verification of the courier as to the status of the IQOS 3 DUO Trial Kit is based on the checklist provided in IQOS Device Return Acknowledgment Form.

(c)     Present the signed IQOS Trial Program Agreement

(d)     Notification of your intention to return the IQOS Device should be coursed through the IQOS Coach with a confirmed scheduled pick-up date or return date within the 14-dayTrial Period / 14-day Trial Extension Period.

 

 

IQOS WELCOME OFFER FOR GCASH APP USERS – EXTENSION (PHP 1500 OFFER)

I. GENERAL

1. The reward of Php 1500 in the form of a discount code to be availed on IQOS.com (“Offer”) for Legal Age Smokers (LAS) who are GCASH Philippines’ Users is open to the following “Customers” who are:

a. Adult smokers at least 21 years old (as of June 15, 2021) and above residing in the National Capital Region, Philippines; and

b. Legal Age Smokers (LAS) and who would otherwise wish to continue to use tobacco or nicotine containing products; and

c. IQOS and IQOS.com account owners who do not currently own a registered IQOS device; and

d. With no purchase history in IQOS.com, IQOS Stores or through an IQOS Coach. 

2. IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC"). The online store of IQOS.com is operated by ActivAsia Inc. (or "AAI"), and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS.com. This Offer is being carried out by PMFTC in cooperation with AAI as an authorized distributor of PMFTC products. The GCASH app is owned & operated by G-XCHANGE, INC. DBA GXI.

3. The Offer period is from June 15- July 15, 2021.  PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

4. PMFTC/AAI reserves the right to modify, change or revise the rules and mechanics of the Offer.

5. Customers can only avail of the Offer once.  Customers using multiple IQOS.com accounts to participate in the Offer will be disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

6. PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account due to suspicious, fraudulent or illegal activity.

7. PMFTC/AAI reserves the right to cancel, amend or revoke these terms and conditions without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly. 

8. Important information: This product is not risk free and contains nicotine, which is addictive. Only for use by adults 21 years old and above. Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices.

 

II. MECHANICS

1. The Offer is a one-time offer that gives Customers a Php1500 discount (“Discount”) when they purchase their first IQOS Kit, specifically an IQOS Device Kit (“IQOS Kit”) in IQOS.com using a valid Discount code.  Customers can obtain the Discount code by doing the following steps:

1.1. By clicking the IQOS Offer pop up banner found in GCASH app

1.2. By tapping the IQOS Offer push notification from GCASH

1.3. By clicking on the IQOS Offer promo card found in the GCASH app

2. The Discount is only applicable to the IQOS Kit with the following price during the Offer period:

• IQOS 2.4 Plus Device Kit at Php 1,490 (from Php2,990) with a Starter Kit of 5 packs of HEETS* 

• IQOS 3 Multi Device Kit at Php 2,490 (from Php3,990) with a Starter Kit of 5 packs of HEETS*

• IQOS 3 DUO Device Kit at Php 3,490 (from Php4,990) with a Starter Kit of 5 packs of HEETS*

  *5 packs of HEETS is comprised of the following variants:

o 1 pack Amber

o 1 pack Yellow

o 1 pack Blue

o 1 pack Green

o 1 pack Purple

3. With a valid Discount code, the Offer can only be availed by Customers who purchase their first IQOS Kit in IQOS.com (online store) and with the following eligibility requirements:

a. IQOS and IQOS.com account owners who do not currently own a registered IQOS device; and

b. With no purchase history in IQOS.com, IQOS Stores or through an IQOS Coach 

4. Customers must input the Discount code “GCASH1K5”in the promo section of the check-out page in IQOS.com. If eligible, the discounted price will be reflected in the order summary found in the check-out page at IQOS.com (online store). 

5. A Customer can only use one valid Discount code and can only receive the Discount once, to be used solely for the purchase of his/her first IQOS Kit.  In case of suspicious, illegal or fraudulent activities with respect to the use of the Discount code, PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account or cancel the transaction.

6. The Offer cannot be combined with other special offers, promotions or vouchers except for IQOS Starter Kit, Refer A Friend Program Referral Discount and Change 10,000 Lives Employee Referral Program Referral Discount, and other specified promotions and programs.  

 

7.     The Discount code and its subsequent Discount for Customers is not transferable and not convertible to cash. 

8.      For orders using the Discount code that lead to failed transactions (e.g. order cancellation, failed payment, failed delivery, etc), Customers may request for a one-time replacement Discount code from IQOS Customer Care, subject to the following:

• Review of the failed transaction (e.g. accidental order cancellation, unavailability of the Customer during delivery, etc)

• Customer’s eligibility and compliance with the requirements stated in Section I.1 & Section II. 3

If still eligible to avail of the Offer, IQOS Customer Care will send the replacement Discount code to the Customer’s nominated address and/or mobile number as reflected in IQOS.com.  It is the responsibility of the Customer to update his/her personal details in their IQOS.com account to ensure timely receipt of the confirmation notice or message.  PMFTC shall not be liable for any failure of a Customer to redeem or use any replacement Discount code, and will not refund any replacement Discount code due to non-receipt by the Customer of the confirmation notice or message, if sent to his/her registered email address or mobile number.

9. The Customer will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before the IQOS Kit can be purchased and delivered to the Customer. The following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

10. The IQOS.com website may be subject to possible technical and system issues. We will provide the necessary notice to the Customers if such is the case. In the same manner, PMFTC/AAI will not be held liable for any technical and system issues encountered in the GCASH app.

11. Issuance of IQOS Store replacement Discount codes and valid reference codes from GCASH are subject to possible delays due to technical and system limitations. 

 

III. DELIVERY (for IQOS.com online store)

1. Customer will be subject to age verification process where he/she will be required to present a valid Government Issued ID before the Offer (IQOS Kit and HEETS packs) can be claimed.

2. To facilitate the purchase and delivery from IQOS.com, Customer must present any of the following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

3. In cases where Customer cannot accept the delivery, an authorized representative who is at least twenty one  (21) years old and above can claim on behalf of the Customer provided the following documents are presented to the courier:

• Valid government issued ID of representative for identity check and age verification

• Copy of a valid government issued ID of Customer for identity check and age verification

• Signed authorization letter stating that the Customer is authorizing the representative to receive the IQOS Kit and HEETS packs and order reference number. The authorization letter will be surrendered to the courier.

The courier will not be able to deliver the Customer’s IQOS Kit and HEETS packs if any of the above-required documents are not presented.

4. For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times.  A third delivery attempt can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

a. For credit card transactions:

i. For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times

ii. For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

You may check the status of your refund with your issuing bank.

b. For GCash transactions, refund must be coursed through IQOS Customer Care team. The Customer shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Customer’s GCash account real time.

5. In instances of non-eligibility of the Customer to avail of the Offer, Customers who opted to pay in credit or through GCash will follow standard refund process as stated in Section III.4.a – b.

 

IV. OTHERS

1. All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

2. Customers in the Offer agree and confirm the following:

• that you are a legal-age smoker at least 21 years old or above as of June 15, 2021;

• that you have read and understood the terms and conditions detailed herein; 

• that you agree to follow the applicable mechanics of the Offer; 

• that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

3. If you have any questions regarding your IQOS Store purchase, please speak with the IQOS Sales Team in IQOS Stores.  For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

4. Devices bought by Customers using IQOS Store vouchers, special offers or through promotional activities are non-refundable.

5. PMFTC/AAI will not be liable to the Customer for any taxes, costs, liabilities or expenses that may arise from this Offer

MECHANICS: Virtual Guided Trial Offer for purchases in e-Commerce

 

I.                     GENERAL

1.       The reward of Php1,000 IQOS Store e-voucher and one pack of HEETS for a successful completion of a VIRTUAL GUIDED TRIAL Offer (“Offer”) is open to adult smokers at least 21 years old (as of the date of his/her participation in the Offer) and above residing in the Philippines who otherwise wish to continue to use tobacco or nicotine containing products, and only to new IQOS users with an IQOS.com account and a newly-registered IQOS Kit at IQOS.com (“Customers”).

2.       IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC"). The online store of IQOS.com is operated by ActivAsia Inc. (or "AAI"), and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS.com. Deliveries are carried out by AAI or by AAI’s authorized third-party delivery providers. This Offer is being carried out by AAI as an authorized distributor of PMFTC products.

3.       The Offer period is from August 11, 2020 to December 31, 2021.  PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

4.       PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

5.       Customers using multiple IQOS.com or IQOS accounts to participate in the Offer will be disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

6.       PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS Club, IQOS.com and or IQOS account due to suspicious, fraudulent or illegal activity.

7.       PMFTC/AAI reserves the right to cancel, amend, or revoke this Offer without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC/AAI’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

8.       Important information:  This product is not risk free and provides nicotine, which is addictive. Only for use by adults 21 years old and above. Please visit IQOS.com to find out more about Philip Morris International's Good Conversion Practices.

II.                   MECHANICS

1.       The Offer is a one-time offer that rewards new Customers with a Php1,000 IQOS Store e-voucher and a pack of HEETS (variant subject to availability) for successfully completing a Virtual Guided Trial with an IQOS Coach.

2.       The Offer can only be availed by Customers who purchased their first IQOS Kit in IQOS.com (online store).

3.       The Customer must pre-book a Virtual Guided Trial appointment with an IQOS Coach through IQOS Customer Care by contacting any of the following: IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838. IQOS Customer Care shall validate the Customer’s eligibility for the Offer, including obtaining the data privacy consent from Customer.

4.       If Customer is eligible for the Offer, Customer must book the appointment and complete the Virtual Guided Trial within seven (7) days from the date of delivery of the IQOS device.

5.       The Customer needs to undergo and complete the  Virtual Guided Trial with an IQOS Coach through an agreed video conferencing platform and other pre-requisites such as:

·       the Customer’s availability.  Please allocate around 15 to 30 minutes for the Virtual Guided Trial session;

·       the Customer’s video conferencing capability including access to and availability of internet connection, video conferencing device (mobile phone, tablet, laptop, desktop, etc.) and video conferencing platform (preferably Zoom, but Viber video call is also acceptable);

·       a conducive location and environment that will allow the Customer to use their IQOS device and chat comfortably with an IQOS Coach. Customer agrees to comply with existing laws and regulations in choosing the location/environment for the conduct of the Virtual Guided Trial and ensure that no minors (below 21 years old) will be able to view the Virtual Guided Trial session and Customer shall not be in locations where smoking/vaping is prohibited;

·       the newly-purchased IQOS Kit

Customer shall not be able to avail of the Offer if any of the above conditions are not met.

6.     The Customer must have his video conferencing device’s camera on throughout the duration of the Virtual Guided Trial.  The IQOS Coach has the prerogative to pause or stop the Virtual Guided Trial in case of any potential and actual violations to existing laws and regulations, and if there is confirmed or suspected presence of a minor/s (below 21 years old).

7.       The Customer must successfully complete the Virtual Guided Trial. Successful completion shall be based on the IQOS Coach’s assessment.

8.       If the Customer successfully completes the Virtual Guided Trial, he/she will receive a Php1,000 IQOS Store e-voucher that will be sent to the Customer’s nominated email address and/or mobile number.  It is the responsibility of the Customer to update his/her personal details in their IQOS.com account to ensure timely receipt of the confirmation notice or message.  PMFTC shall not be liable for any failure of a Customer to redeem or use any e-voucher, and will not refund any e-voucher due to non-receipt by the Customer of the confirmation notice or message, if sent to his/her registered email address or mobile number.

9.       The Php1,000 IQOS Store e-voucher can only be used for purchases in IQOS.com.

10.    In addition to the Php1,000 IQOS Store e-voucher, the Customer is entitled to a free pack of HEETS if he/she successfully completes the Virtual Guided Trial (variant subject to availability). The free pack of HEETS will be delivered together with the product that the Customer will purchase using the Php1,000 IQOS Store e-voucher at IQOS.com.

11.    The Customer’s Php1,000 IQOS Store e-vouchers cannot be combined with other special offers, promotions or vouchers, and must be used within sixty (60) days from date of issuance of the e-voucher.

12.    Issuance of IQOS Store e-vouchers are subject to possible delays due to technical and system limitations.

13.    The Php1,000 IQOS Store e-vouchers for Customer is not transferable and not convertible to cash.

III.                  OTHERS

1.       All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

2.       Customers in the Offer agree and confirm the following:

·       that you are a legal-age smoker, 21 years old or above as of the date of his/her participation in the Offer;

·       that you have read and understood the terms and conditions detailed herein;

·       that you agree to follow the applicable mechanics of the Offer;

·       that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

·       that PMFTC or AAI is NOT liable for any interception or transmissions, computer worms or viruses, loss of data, file corruption, hacking or damage or other similar scenarios to your computer or other devices that result from the conduct of the Virtual Guided Trial.

3.       If you have any questions regarding your IQOS.com order, please contact IQOS Sales Team.  For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

4.       Devices bought by Customers using IQOS Store e-vouchers, special offers or through promotional activities are non-refundable.

5.       PMFTC will not be liable to the Customer for any taxes, costs, liabilities or expenses that may arise from this Offer.

MECHANICS: PMFTC IQOS 3 MULTI PHP 1,000 OFF PROMOTION (at IQOS.com)

I.    GENERAL

1. The PMFTC IQOS 3 MULTI PHP 1,000 OFF PROMOTION (“Offer”) is open to adult smokers who are:

a. At least 21 years old (as of August 27, 2021) and above residing in identified cities in the Philippines who otherwise wish to continue to use tobacco or nicotine containing products (“Customers”).

b. Current members of PMFTC’s Adult Smoker Database (ASDB) and who would otherwise wish to continue to use tobacco or nicotine containing products; and

c.  IQOS and IQOS.com account owners who do not currently own a registered IQOS device; and

d. With no purchase history in IQOS.com, IQOS Stores or through an IQOS Coach

2. The Offer is available in IQOS.com. IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC"). The online store of IQOS.com is operated by ActivAsia Inc. (or "AAI"), and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS.com. This Offer is being carried out by PMFTC in cooperation with AAI as an authorized distributor of PMFTC.

3. The Offer period is from August 27 – October 3, 2021.  PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

4. PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

5. Customers using multiple IQOS.com accounts to participate in the Offer will be disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

6. PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account due to suspicious, fraudulent or illegal activity.

7. PMFTC/AAI reserves the right to cancel, amend, or revoke these terms and conditions without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

8. Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adults 21 years old and above. Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices.

 

II.     MECHANICS

1. The Offer is a one-time offer wherein Customers may purchase an IQOS 3 MULTI Kit for only Php 1,990 using the code MULTI1000 (“Code”). The qualified Customer shall also be entitled to receive one (1) free pack of HEETS (variant subject to available stock on hand)

2. With the Code, Customers can avail of the Offer on IQOS.com (online store).

3. Customers must input the Code in the promo section of the check-out page in IQOS.com. If eligible, the discounted price will be reflected in the order summary found in the check-out page at IQOS.com.

4. A Customer can only use one valid Code and can only receive the Offer once, to be used solely for the purchase of an IQOS 3 MULTI Kit.  In case of suspicious, illegal or fraudulent activities with respect to the use of the discount code, PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account or cancel the transaction.

5. The Offer cannot be combined with other special offers, promotions or vouchers.

6. The Code and its subsequent discount for Customers is not transferable and not convertible to cash.

7. The Customer will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before the IQOS Kit can be purchased and/or delivered to the Customer. The following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

8.  The IQOS.com website may be subject to possible technical and system issues. We will provide the necessary notice to the Customers if such is the case.

9. For orders using the Code that lead to failed transactions (e.g. order cancellation, failed payment, failed delivery, etc), Customers may request for a one-time replacement code from IQOS Customer Care, subject to the following:

· Review of the failed transaction (e.g. accidental order cancellation, unavailability of the Customer during delivery, etc)

·  Customer’s eligibility and compliance with the requirements stated in Section I.1

If still eligible, IQOS Customer Care will send the replacement code to the Customer’s nominated email address as reflected in IQOS.com.  It is the responsibility of the Customer to update his/her personal details in their IQOS.com account to ensure timely receipt of the replacement code.  PMFTC shall not be liable for any failure of a Customer to redeem or use the code and will not refund the code due to non-receipt by the Customer of the replacement code, if sent to his/her registered email address.

10.  Issuance of IQOS Store replacement Discount codes are subject to possible delays due to technical and system limitations.

 

III.     DELIVERY (for IQOS.com online store)

1.  Customer will be subject to age verification process where he/she will be required to present a valid Government Issued ID before the Offer (IQOS 3 MULTI Kit and HEETS pack) can be claimed.

2. To facilitate the purchase and delivery from IQOS.com, Customer must present any of the following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

3. In cases where Customer cannot accept the delivery, an authorized representative who is at least twenty-one (21) years old and above can claim on behalf of the Customer provided the following documents are presented to the courier:

· Valid government issued ID of representative for identity check and age verification

· Copy of a valid government issued ID of Customer for identity check and age verification

· Signed authorization letter stating that the Customer is authorizing the representative to receive the IQOS3 MULTI Kit and HEETS pack and order reference number. The authorization letter will be surrendered to the courier.

The courier will not be able to deliver the Customer’s IQOS 3 MULTI Kit and HEETS pack if any of the above-required documents are not presented.

4. For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times for Cash on Delivery transactions.  For credit card and GCash transactions, a third delivery attempt can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

a. For credit card transactions:

 i.   For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead time

 ii.   For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

You may check the status of your refund with your issuing bank.

b. For GCash transactions, refund must be coursed through IQOS Customer Care team. The Customer shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Customer’s GCash account real time.

5. In instances of non-eligibility of the Customer to avail of the Offer, Customers who opted to pay in credit or through GCcash will follow standard refund process as stated in Section III.4.a – b.

 

IV.     OTHERS

1. All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

2. Customers in the Offer agree and confirm the following:

· that you are a legal-age smoker at least 21 years old or above as of August 27, 2021;

· that you have read and understood the terms and conditions detailed herein;

· that you agree to follow the applicable mechanics of the Offer;

· that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

· that PMFTC or AAI is NOT liable for any interception or transmissions, computer worms or viruses, loss of data, file corruption, hacking or damage or other similar scenarios to your computer or other devices that result from the conduct of the Offer.

3. If you have any questions regarding your IQOS.com order, please contact IQOS Sales Team.  For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

4. Devices bought by Customers using IQOS Store e-vouchers, special offers or through promotional activities are non-refundable.

5. PMFTC will not be liable to the Customer for any taxes, costs, liabilities or expenses that may arise from this Offer.

IQOS Multi Exclusive Offer for GCash Users

I. GENERAL

1. The reward of Php 1000 in the form of a discount code to be availed on IQOS.com (“Offer”) for Legal Age Smokers (LAS) who are GCASH Philippines’ Users is open to the following “Customers” who are:

a. Adult smokers at least 21 years old (as of September 6, 2021) and above residing in the National Capital Region, Philippines; and

b. Legal Age Smokers (LAS) and who would otherwise continue to use tobacco or nicotine containing products; and

c. IQOS and IQOS.com account owners who do not currently own a registered IQOS device; and

d. With no purchase history in IQOS.com, IQOS Stores or through an IQOS Coach.

2. IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC"). The online store of IQOS.com is operated by ActivAsia Inc. (or "AAI"), and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS.com. This Offer is being carried out by PMFTC in cooperation with AAI as an authorized distributor of PMFTC products. The GCASH app is owned & operated by G-XCHANGE, INC. DBA GXI.

3. The Offer period is from September 6 to October 6, 2021.  PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

4. PMFTC/AAI reserves the right to modify, change or revise the rules and mechanics of the Offer.

5. Customers can only avail of the Offer once. Customers using multiple IQOS.com accounts to participate in the Offer will be disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

6. PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account due to suspicious, fraudulent or illegal activity.

7. PMFTC/AAI reserves the right to cancel, amend or revoke these terms and conditions without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly.

8. Important information: This product is not risk free and contains nicotine, which is addictive. Only for use by adults 21 years old and above. Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices.

 

II. MECHANICS

1. The Offer is a one-time offer that gives Customers a Php1000 discount (“Discount”) when they purchase their first IQOS Multi Kit, specifically an IQOS Multi Device Kit (“IQOS Kit”) in IQOS.com using a valid Discount code.  Customers can obtain the Discount code by doing the following steps:

a.     By clicking the IQOS Offer pop up banner found in GCASH app

b.     By clicking on the IQOS Offer promo card found in the GCASH app

2. The Discount is only applicable to the IQOS Kit with the following price during the Offer period:

IQOS 3 Multi Device Kit at Php 1,990 (from Php2,990) with a Starter Kit of 5 packs of HEETS*

*5 packs of HEETS is comprised of the following variants:

·        1 pack Amber

·        1 pack Yellow

·        1 pack Blue

·        1 pack Green

·        1 pack Purple

3. With a valid Discount code, the Offer can only be availed by Customers who purchase their first IQOS Multi Kit in IQOS.com (online store) and with the following eligibility requirements:

a. IQOS and IQOS.com account owners who do not currently own a registered IQOS device; and

b. With no purchase history in IQOS.com, IQOS Stores or through an IQOS Coach

4. Customers must input the Discount code “GCASH1KMA/ GCASH1KMB/ GCASH1KMC/ GCASH1KMD/  GCASH1KME/ GCASH1KMF” in the promo section of the check-out page in IQOS.com. If eligible, the discounted price will be reflected in the order summary found in the check-out page at IQOS.com (online store).

5. A Customer can only use one valid Discount code and can only receive the Discount once, to be used solely for the purchase of his/her first IQOS Kit.  In case of suspicious, illegal or fraudulent activities with respect to the use of the Discount code, PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account or cancel the transaction.

6. The Offer cannot be combined with other special offers, promotions or vouchers except for IQOS Starter Kit.

7. The Discount code and its subsequent Discount for Customers is not transferable and not convertible to cash.

8. For orders using the Discount code that lead to failed transactions (e.g. order cancellation, failed payment, failed delivery, etc), Customers may request for a one-time replacement Discount code from IQOS Customer Care, subject to the following:

·  Review of the failed transaction (e.g. accidental order cancellation, unavailability of the Customer during delivery, etc)

·  Customer’s eligibility and compliance with the requirements stated in Section I.1 & Section II. 3

If still eligible to avail of the Offer, IQOS Customer Care will send the replacement Discount code to the Customer’s nominated address and/or mobile number as reflected in IQOS.com.  It is the responsibility of the Customer to update his/her personal details in their IQOS.com account to ensure timely receipt of the confirmation notice or message.  PMFTC shall not be liable for any failure of a Customer to redeem or use any replacement Discount code,and will not refund any replacement Discount code due to non-receipt by the Customer of the confirmation notice or message, if sent to his/her registered email address or mobile number.

9. The Customer will be subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before the IQOS Kit can be delivered to the Customer. The following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

10. The IQOS.com website may be subject to possible technical and system issues. We will provide the necessary notice to the Customers if such is the case. In the same manner, PMFTC/AAI will not be held liable for any technical and system issues encountered in the GCASH app.

11. Issuance of IQOS Store replacement Discount codes and valid reference codes from GCASH are subject to possible delays due to technical and system limitations. 

 

III. DELIVERY (for IQOS.com online store)

1. Customer will be subject to age verification process where he/she will be required to present a valid Government Issued ID before the Offer (IQOS Kit and HEETS packs) can be claimed.

2. To facilitate the purchase and delivery from IQOS.com, Customer must present any of the following valid Government Issued IDs as proof of age:  Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

3. In cases where Customer cannot accept the delivery, an authorized representative who is at least twenty one  (21) years old and above can claim on behalf of the Customer provided the following documents are presented to the courier:

·  Valid government issued ID of representative for identity check and age verification;

·  Copy of a valid government issued ID of Customer for identity check and age verification; and

·  Signed authorization letter stating that the Customer is authorizing the representative to receive the IQOS Kit and HEETS packs and order reference number. The authorization letter will be surrendered to the courier.

The courier will not be able to deliver the Customer’s IQOS Kit and HEETS packs if any of the above-required documents are not presented.

4. For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times.  A third delivery attempt can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

a. For credit card transactions:

i. For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times

ii. For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

You may check the status of your refund with your issuing bank.

b. For GCash transactions, refund must be coursed through IQOS Customer Care team. The Customer shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Customer’s GCash account real time.

5. In instances of non-eligibility of the Customer to avail of the Offer, Customers who opted to pay in credit or through GCash will follow standard refund process as stated in Section III.4.a – b.

 

IV.  OTHERS

1. All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

2. Customers in the Offer agree and confirm the following:

·  that you are a legal-age smoker at least 21 years old or above as of September 6, 2021;

·  that you have read and understood the terms and conditions detailed herein;

· that you agree to follow the applicable mechanics of the Offer;

· that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

· that PMFTC or AAI is NOT liable for any interception or transmissions, computer worms or viruses, loss of data, file corruption, hacking or damage or other similar scenarios to your computer or other devices that result from the conduct of the Virtual Guided Trial.

3.  If you have any questions regarding your IQOS.com order, please contact IQOS Sales Team.  For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

4. Devices bought by Customers using IQOS Store e-vouchers, special offers or through promotional activities are non-refundable.

5. PMFTC/AAI will not be liable to the Customer for any taxes, costs, liabilities or expenses that may arise from this Offer.

ABRIDGED MECHANICS

1. IQOS Multi Exclusive Offer for GCASH Users ("Offer") is open to the following "Customers" who are:

a. Adult smokers at least 21 years old (as of September 6, 2021) and above residing in the National Capital Region, Philippines; and

b. Legal Age Smokers (LAS) and who would otherwise wish to continue to use tobacco or nicotine containing products; and

c. IQOS and IQOS.com account owners who do not currently own a registered IQOS device; and

d. With no purchase history in IQOS.com, IQOS Stores or through an IQOS Coach

2. The Offer is a one-time offer that gives Customers a Php 1000 discount (“Discount”) when they purchase their first IQOS Multi, specifically an IQOS Multi Device Kit (“IQOS Kit”) in IQOS.com using a valid Discount code.  Customers can obtain the Discount code by doing the following steps:

·       By clicking the IQOS Offer pop up banner found in GCASH app

·       By clicking on the IQOS Offer promo card found in the GCASH app

3. The Discount is only applicable to the IQOS Multi Kit with the following price during the Offer period:

IQOS 3 Multi Device Kit at Php 1,990 (from Php2,990) with a Starter Kit of 5 packs of HEETS

4. With a valid Discount code, the Offer can only be availed by Customers who purchase their first IQOS Kit on IQOS.com (online store) and with the following eligibility requirements:

a. IQOS and IQOS.com account owners who do not currently own a registered IQOS device; and

b. With no purchase history in IQOS.com, IQOS Stores or through an IQOS Coach

5. A Customer can only use one valid Discount code and can only receive the Php 1000 discount once, to be used solely for the purchase of his/her first IQOS Kit. In case of suspicious, illegal or fraudulent activities with respect to the use of the Discount code, PMFTC/AAI reserves the right to hold, suspend or block a Customer's IQOS.com account or cancel the transaction.

6. Important information: This product is not risk free and contains nicotine, which is addictive. Only for use by adults 21 years old and above.

7. Please visit IQOS.com to find out more about Philip Morris International's Good Conversion Practices and for additional terms and conditions.

TERMS OF USE AND YOUR PRIVACY ON MESSAGING PLATFORMS

[August 18, 2021]


You may have been redirected here from one of our IQOS-branded Messaging Platforms (e.g. Viber, Facebook Messenger, etc.) The Messaging Platforms are intended for adult smokers and adult IQOS users 21 years old and above who want to continue enjoying tobacco or other nicotine-containing products residing in identified cities in the Philippines. By engaging with our Messaging Platforms, you confirm that you fulfill these criteria.

Who we are


PMFTC Inc. is a member of the Philip Morris International (“PMI”) group of companies. We have identified ourselves to you, and given our contact details in the website where this document (“Terms”) is published or on the respective Messaging Platforms accordingly.

How do you accept these Terms?

By using any of our Messaging Platforms, you agree to comply with these Terms. You also agree to comply with any other applicable accounts or platforms’ specific terms of use (e.g. Facebook’s Statement of Rights and Responsibilities, Instagram’ Terms of Use, Twitter’s Terms of Use, Viber’s Terms of Use, etc.).

Good Conversion Practices and Our Duty to Inform


Before we tell you what you shouldn’t do on our Messaging Platforms, here are some things you should know about IQOS: PMI offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes.

1. Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether.

2. Minors (below 18 years old) should not use tobacco or nicotine in any form.

3. PMI’s smoke-free products are for adults 21 years old and above who would otherwise continue to smoke or use other nicotine products.

4. We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not alternatives to quitting and are not designed as cessation aids.

5. PMI’s smoke-free products are not risk free and contain nicotine, which is addictive. Switching to a smoke-free product is, however, a better choice than continuing to smoke.

6. We support our adult smoke-free product users in their journey to full conversion through education and guidance.

7. For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently.

8. We inform consumers of all relevant safety information about our smoke-free products.

LIABILITY AND DISCLAIMERS

Your use of our Messaging Platforms is at your sole risk. Our Messaging Platforms are provided on an "as is" and "as available" basis. Where possible, we may restrict your access to our Messaging Platforms or any feature or part of them at any time. We disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose and any warranties that material on our messaging platforms is no infringing; that access to the site will be uninterrupted or error-free; that our messaging platforms will be secure; or that information on our messaging platforms will be complete, accurate or timely.

If anyone brings a claim against us related to your actions or contributions, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

To the fullest extent permitted under applicable law, you understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from your use of or inability to use our messaging platforms. These include damages for errors, omissions, interruptions, defects, delays, computer viruses, your loss of profits, loss of data, unauthorized access to and alteration of your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.

Your Privacy

To find out more about how we handle information about you, including what information we collect, the purposes for which we use it, with whom we share it, and how we protect your privacy, please consult www.pmiprivacy.com/en/consumer.


Changes to these Terms

We may amend these Terms from time to time without any notice. We encourage you to check these Terms each time you access and use our Messaging Platforms in order to stay up-to-date. If you then continue to use our Messaging Platforms, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Jurisdiction

The laws of the Philippines govern these Terms and your use of our Messaging Platforms, and you irrevocably consent to the exclusive jurisdiction of the competent courts located in Marikina, Philippines.

Right to Assign, No Waivers, Severability


PMI, its affiliates or business partners may assign its rights and duties under these Terms to any party at any time without notice to you, unless notice to you is required by applicable law, but this will not affect your rights or our obligations under these Terms.

Our failure to insist upon or enforce strict performance of these Terms is not a waiver of any of these Terms or PMI’s rights. Users should always assume these Terms apply.

If any provision in these Terms is held invalid or unenforceable, the remainder of these Terms shall continue to be enforceable.

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