First Steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Man checking his phone with the IQOS device on the table

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

Learn more 

Girl with a flight ticket, an IQOS device, a passport and a luggage

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

Man opening a IQOS DUOS at a table bar with another person with a yellow cup in his hands

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Person with a IQOS holder and a mobile in his hands in the dark

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Find a Store

Woman opening her IQOS holder with the charger and other accessories on a table

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a Store

First Steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

Learn more

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Find a store

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a Store

First Steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

Learn more

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Find a store

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

Got a question?
Find the answer in our FAQs.

FAQs

Still have questions about IQOS?


Chat with us

Message us on our Facebook Customer Care Support page and one of our customer care agents will get back to you in minutes.
Monday to Sunday – 8:00AM to 9:00PM

Let's chat

Send us an Email

Write to us. Our inbox is never too full.

Email us

Give us a ring

Our phone support line connects you directly to an IQOS Coach.

Call us