Friends Smoking the IQOS 3 Multi

How can we help you?

Experiencing issues? We are here to help

  • My First steps with IQOS

    Find out how to best use your IQOS device.

  • Online self-diagnostic

    Get support to fix your IQOS with our online IQOS self-service tool in a few steps.

    Start now

Get more support with CarePlus

  • Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.
  • Add your device to your IQOS Club account and activate IQOS CARE PLUS.
  • Check the status of your IQOS CARE PLUS subscription in your IQOS Club profile or learn more about the benefits.
Learn more

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