Hands opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS ORIGINALS DUO / 3 DUO and find quick tips.

Learn more

Man holding IQOS Originals Duo device in Turquoise in one hand and a mobile phone in the other hand.

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

Hands holding turquoise IQOS Originals Duo device and mobile phone.

International Assistance 

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

Hands holding a turquoise IQOS Originals device and a mobile phone.

Accidental Damage Coverage 

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Hands holding IQOS originals Duo device above coffee table.

Firmware upgrade

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware. 

Find a Store

Hands holding IQOS originals Duo device above coffee table.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a Store

Hands opening an IQOS  device box, to discover all benefits of MyIqos.

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS and find quick tips.

Learn more

Hands typing on laptop while holding IQOS Originals ONE heated tobacco device.

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

Hands holding a mobile phone and IQOS Originals One device, downloading the app to get the most of the heated tobacco device.

International Assistance 

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

Turquoise IQOS Originals One device on a desk next to a tea cup.

Accidental Damage Coverage 

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Hand holding a mobile phone, upgrading IQOS Originals ONE heated tobacco device firmware.

Firmware upgrade

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware. 

Find a Store

Hand holding an IQOS Cleaning Device with IQOS Originals Duo on the table

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a Store

Woman holding IQOS device in hand

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Man checking his phone with the IQOS device on the table

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

Girl with a flight ticket, an IQOS device, a passport and a luggage

International Assistance 

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

Woman holding  IQOS device with bag

Accidental Damage Coverage 

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Person with a IQOS holder and a mobile in his hands in the dark

Firmware upgrade

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware. 

Find a Store

Woman opening her IQOS holder with the charger and other accessories on a table

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a Store

Got a question?
Find the answer in our FAQs.

See FAQs

Still have questions about IQOS?

We are available Monday to Sunday - 8:00AM to 9:00PM




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Use our live chat

Message us on our Facebook Customer Care Supporrt page and one of our customer care agents will get back to you in minutes.

 

 

 

Let's chat

 

 

 
 
Send us an email

Write to us. Our inbox is never too full.

 

Email us

 
 
Give us a ring

Our Customer Care support line connects you directly to an IQOS Coach.

 

 

 

Call us