Using IQOS is easy. Learn how to use, clean, and charge your IQOS ORIGINALS DUO / 3 DUO and find quick tips.
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Using IQOS is easy. Learn how to use, clean, and charge your IQOS and find quick tips.
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
We are available Monday to Sunday - 8:00AM to 9:00PM
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Chat with us |
Send us an email |
Give us a ring |
Message us on our Facebook Customer Care Support page and one of our customer care agents will get back to you in minutes.
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Write to us. Our inbox is never too full.
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Our phone support line connects you directly to an IQOS Coach.
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Use our live chatMessage us on our Facebook Customer Care Supporrt page and one of our customer care agents will get back to you in minutes.
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Send us an emailWrite to us. Our inbox is never too full.
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Give us a ringOur Customer Care support line connects you directly to an IQOS Coach.
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