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Care you can rely on

Help on Order   Troubleshoot Device   Warranty   Other Services   FAQs
Care you can rely on
Help on Order
Troubleshoot Device
Warranty
Other Services
FAQs

Getting started with IQOS

Getting started
with IQOS

Discover how to use, user manual, and more. Select your IQOS device.

IQOS ILUMA PRIME

IQOS ILUMA

IQOS ILUMA ONE
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Help on IQOS Order & Delivery

Help on IQOS Order
& Delivery

Everything to know to easily place, track, and manage IQOS orders – all in one place.

Discover more

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Troubleshoot IQOS

Troubleshoot IQOS

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device.

Start now

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Warranty

Warranty

Your IQOS device kit comes with a 1 year warranty starting from the day you bought your device (for purchases made in the Philippines only).

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Services & Privileges

Services &
Privileges

We’re by your side as you take the next step on your journey with IQOS.

Care wherever you are

International Assistance service covers more than 65 countries across five continents.

Just call us at 001 200 2559 2559.

If you are eligible for device replacement and you are in a country where IQOS is available, we’ll get a replacement to you**.

*Access is limited to IQOS devices that are registered to your IQOS account. **Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms & Condition apply.

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Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

Manage Device

Find a Store

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Unlock a world of benefits beyond the ordinary

Join IQOS CLUB and discover a world of perks and privileges made for you

Join IQOS CLUB

*Must be legal age nicotine users. Terms & Conditions apply.

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International Assistance Terms & Conditions: Services, availability of IQOS equipment and components, response and delivery times may vary from country to country. The service will not affect your legal rights and the warranty of your IQOS in the country of purchase. If a part of your device is exchanged, any new part becomes your property and the replaced part becomes the property of the entity making the change. Problems with IQOS devices are defined in the terms of material or workmanship, when used as set out in the IQOS user guide.

Frequently Asked Questions

Same Day Delivery (Metro Manila/ Cebu/ Rizal/ Pampanga/ Cavite)
Order from 8:00 am to 3:00 pm to receive your order within the day. Same day delivery is limited within Metro Manila/ Cebu/ Rizal/ Pampanga/ Cavite. Orders placed beyond 3:00 pm will be delivered in the following day. In case of any delays in delivery due to unforeseen circumstances, rest assured that you will be informed as soon as your order is scheduled to be delivered.

Standard delivery (All Other Areas)
Orders from these select cities will be delivered within 3-12 business days depending on the location. In case of any delays in delivery due to unforeseen circumstances, rest assured that you will be informed as soon as your order is scheduled to be delivered.

You will be able to independently monitor the delivery status via the link you will receive with the shipment confirmation email, SMS, or in your My Account. You will also be able to verify the delivery attempts already made and any problems the courier may have in identifying your address.

You only need 90 minutes to charge IQOS ILUMA ONE with the IQOS AC power adaptor. It takes approximately 135 minutes under ambient conditions to fully charge the original IQOS ILUMA Pocket Charger from an electrical outlet when using the power adaptor.

Other FAQs