Get started with your new IQOS ILUMA ONE
Instant Troubleshooting
Find step by step solution to any device issue.
Starting the IQOS ILUMA ONE Device
STEP 1: Fully charge your device
Tap the button on your IQOS ILUMA ONE to check your battery level. If the level is low, then charge the device with the power adaptor that comes together with the device. If the battery is completely discharged, it can take up to 90 minutes.
STEP 2: Turn on your device
By pressing the button for four seconds you can turn the device ON/OFF.
STEP 3: Insert TEREA stick
Slide the cap to open and gently insert a TEREA stick to the line on filter with filter facing outside as seen in the video. Press the button for at least 1 second until IQOS ILUMA ONE vibrates and Status Light(s) pulse(s). Keep the TEREA stick in position during the preheating. Start using once IQOS ILUMA ONE vibrates and Status Lights stay fixed.
Using the IQOS ILUMA ONE Device
When you feel another vibration and only one Light pulsing white, your IQOS time is nearly up (30 sec or 2 puffs remaining).
Good to know
- During use, the experience will stop if the TEREA stick is removed from your IQOS ILUMA ONE.
- The IQOS ILUMA ONE will stop if the ambient temperature is out of range (0oC - 40oC). If so, all lights blink twice in white and then switch off. If the ambient temperature is low, try warming the device in your hand for at least a minute.
A TEREA stick may be broken in the device. Try using a toothpick to remove the part of the stick that remains in the device. Make sure you use TEREA sticks with your IQOS ILUMA ONE. They are single use so ensure you do not reinsert a used one.
This is the experience count down. When you feel another vibration and only one light pulsing white, your IQOS experience is almost over (30 sec or 2 puffs remaining). Slide to close the cap.
Your IQOS ILUMA ONE may be out of range of temperature (0°C⁓40°C). If too cold, try to warm it in your hands and try again.
Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge. Charge the IQOS ILUMA ONE with the IQOS power adaptor. For a full charge, plug the device for at least 90 minutes. When full, all lights will stay solid white and then turn off.
There might be a little error, please try to reset your IQOS ILUMA ONE. If the red light persists, please contact our Customer Care.
Press the IQOS ILUMA ONE button for 10 seconds, then release the button. All Status Lights will turn off, blink twice and turn on to confirm the reset.
- Make sure the TEREA stick wasn’t accidentally used twice. Or check that it’s not just an individual TEREA stick that isn’t fitting properly. Isolated cases of TEREA sticks not fitting occur very infrequently and it’s almost never caused by fault in the device.
- Ensure the TEREA stick was inserted correctly as per the user guide instructions.
- TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
Charging the IQOS ILUMA ONE Device
Tap the button on your IQOS ILUMA ONE to check the battery level.
If the bottom of the light strip blinks yellow, this means the battery is low on charge.
Charge the IQOS ILUMA ONE with the IQOS power adaptor that comes together with the device. For a full charge, plug the device for approximately 90 minutes. When full, all lights will stay solid white and then turn off.
IQOS ILUMA is designed to be used with TEREA sticks. Do not use IQOS ILUMA and TEREA sticks with previous IQOS generations, as this may cause damage to your device. Do not ingest or disassemble TEREA sticks. This product contains a sharp metal part that can cause serious injury if swallowed. Keep out of reach of children. See Important information.
IQOS ILUMA ONE User Guide
Our IQOS ILUMA ONE User Guide will let you deep dive into how your device works and how to use it.
