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Instant Troubleshooting

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Starting and Using the IQOS ILUMA i Device

STEP 1: Fully charge your device

Before first use, fully charge your Pocket Charger for approx. 2 hours and 15 minutes following the enclosed Safety Warning & Instructions.
Insert the Holder in the Pocket Charger and close the door to charge the Holder. Holder status light will indicate the battery level of your Holder.

STEP 2: Turn on your device

Press and hold the ON/OFF button of your Pocket Charger for 4 seconds and then release; Your Pocket Charger Status lights and Holder Status lights will turn ON slowly. Then check the status lights on your IQOS ILUMA i Holder to see how many experiences you have.

Two dashes on the Touch Screen mean you have up to 3 experiences
One dash means you have up to 2 experiences if pause mode was not used during the 1st experience.
The number “0” flashing on the Touch Screen of your IQOS ILUMA i Holder 3 times means the Holder needs to be charged in the Pocket Charger. Make sure your pocket charger is charged enough to fully charge the holder. Leave the Holder to charge, until at least one Holder’s status light turns solid white on the Pocket Charger.

The Light Guide around Touch Screen indicates remaining time of each experience.

STEP 3: Insert TEREA stick to activate Autostart

Gently insert a TEREA stick up to the filter line until Holder vibrates. Make sure you only use TEREA sticks with your IQOS ILUMA i. They are single use so ensure you do not reinsert a used one.
Preheating happens automatically or by swiping up the touch screen, which will show the preheating status. The device is ready after the 2nd vibration.

Lights on holder not turning ON after swiping up?

Check whether the Pocket Charger is charged for at least one experience. To identify this, at least one solid white light will turn on.
Clean the contacts between the holder and the Pocket Charger.
Place the holder inside the pocket charger- ensure it is placed correctly- and leave the holder until at least one of the holder lights on Pocket Charger turns solid white.
Remove the holder from the Pocket Charger and press the holder’s button (short press).

IQOS ILUMA i Advanced features

Pause Mode

Touch Screen will indicate whether the Pause mode is available, as 2 vertical lines will appear.

Pause Mode can be used once in Performance Mode in the first or second consecutive use, and can be activated within the first 3 minutes, or 8 puffs of the experience.

Swipe DOWN across the entire Touch Screen to pause experience and 4 vertical lines will appear. If the swiping motion does not cover the entire length of the screen, pause mode will not be activated.
To resume the experience, swipe UP across entire Touch Screen and wait for the preheating. Vibration and Light Guide will indicate Holder is ready to resume use.

Pause can last up to 8 minutes. If experience is not resumed, the Holder will automatically switch off.

FlexPuff

FlexPuff is a smart feature that can be managed in the IQOS WebApp (it is activated by default on new device) and may extend your experience duration based on your usage pattern still within up to 6 minutes.
Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff.
If Flexpuff will be activated, then you will be granted with 4 extra puffs, that can be used within the remainder of the 6min.
FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns, thus extended experience might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.
The Light Guide will indicate once you have the additional puffs available.
Ensure pause mode is not activated during the experience as this would prevent FlexPuff from being triggered.

FlexBattery

Flex Battery is a feature that can be managed in the IQOS WebApp and offers you 2 settings for your Holder’s battery:

1. Performance Mode (it is activated by default)

Enjoy up to 3 consecutive experiences without Pause or 2 consecutive uses with Pause for one of these experiences.

2. Eco Mode

Provides 1 experience without Pause and extends the lifespan of the Holder battery by up to one year only when fully used on Eco Mode throughout the lifespan of the holder and may vary depending on personal consumption.

Charging the IQOS ILUMA i Device

1. Place the Holder in the Pocket Charger and ensure your device is turned ON.
2. Plug the AC Power Adaptor and cable to your Pocket Charger and then to a wall power outlet for 2 hours and 15 minutes for full charge.

During charging, the strip lights on the pocket charger will pulse.
If your device is fully discharged, the first light may take a few seconds to start blinking yellow.
Once the Pocket Charger goes over 7% of charge, the color of the blinking light will change from yellow to white

3. Check the level of charge of your device, by pressing and releasing the pocket charger button. While charging, the status light blinks, indicating the level of the charge.

For a fully charged device, all 4 strip lights should be solid white.

IQOS ILUMA i and IQOS ILUMA is designed to be used with TEREA sticks. Do not use IQOS ILUMA and TEREA sticks with previous IQOS generations, as this may cause damage to your device. Do not ingest or disassemble TEREA sticks. This product contains a sharp metal part that can cause serious injury if swallowed. Keep out of reach of children. See Important information.