Get started with your new IQOS ILUMA PRIME
Instant Troubleshooting
Find step by step solution to any device issue.
Starting the IQOS ILUMA PRIME Device
STEP 1: Fully charge your device
Before first use, fully charge your device with Power Adaptor and Charging Cable (approximately 135 minutes). Tap the button on your IQOS ILUMA PRIME Pocket Charger to check your battery level. If the level is low, then charge the Pocket Charger with the IQOS power adaptor.
STEP 2: Turn on your device
By pressing the button at the top of your Pocket Charger for four seconds you can turn the device ON/OFF. Then check the status lights on your IQOS ILUMA PRIME Holder to see how many experiences you have.
- Two lights mean it’s fully charged (ready for two uses).
- One light means it’s ready for one use.
- No lights mean the Holder needs to be charged in the Pocket Charger.
STEP 3: Insert TEREA stick to activate Autostart
Gently insert a TEREA stick which activates the Autostart. Make sure you only use TEREA sticks with your IQOS ILUMA PRIME. They are single use so ensure you do not reinsert a used one.
If the Autostart is disabled, you can press the button on the Holder to start the experience.
- One vibration and lights pulsing slowly means it’s heating up the TEREA stick.
- Two vibrations and light(s) ON means it is ready for use.
Autostart
Your IQOS ILUMA PRIME Holder starts preheating automatically after you insert a TEREA stick. This feature is available by default.
Using the IQOS ILUMA PRIME Device
When you feel another two vibrations, your IQOS time is nearly up (30 sec or 2 puffs remaining). Simply remove the TEREA stick and remember to use a new stick for your next experience. Remember that one light means you only have one experience left, so you'll need to charge the Holder in the Pocket Charger after your next experience.
When your Holder is in the Pocket Charger there are two round lights that indicate the status of the Holder.
- When the round lights are pulsing white, this means the Holder is getting charged.
- One or two solid round lights on the Pocket Charger indicates how many experiences you have readily available.
Lift up
Lifting up the Holder when you are not in an experience will show how many uses are left, by displaying one or two lights.
Double tap
Simply double tap your Holder during the use and the holder will vibrate to indicate how much of the experience is left:
- 3 vibrations: 75-50%
- 2 vibrations: 50-25%
- 1 vibration: < 25%
You can simply enable/disable the smart gestures through the IQOS Web App and you can also tune certain parameters such as light intensity and vibrations.
Place the Holder in the Pocket Charger and reset it by pressing the Pocket Charger’s button for 10 seconds. Keep the button pressed until you see all the lights dim out. The RESET will be confirmed by all the lights briefly blinking white.
- Make sure the TEREA stick wasn’t accidentally used twice. Or check that it’s not just an individual TEREA stick that isn’t fitting properly. Isolated cases of TEREA sticks not fitting occur very infrequently and it’s almost never caused by fault in the device.
- Ensure the TEREA stick was inserted correctly as per the user guide instructions.
- TEREA packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
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Charging the IQOS ILUMA PRIME Device
Charging your IQOS ILUMA PRIME Pocket Charger on a daily basis is the best way to ensure you can always enjoy your IQOS. Always charge the Pocket Charger with the IQOS power adaptor.
STEP 1: Check the battery level of your Pocket Charger
Tap the button on your IQOS ILUMA PRIME Pocket Charger to check its battery level.
- If the top bottom of the light strip flashes yellow 3 times this means the battery is low on charge.
- Charge the Pocket Charger with your IQOS power adaptor. Please note that it can take up to 20 minutes to have a light pattern if it was deeply discharged.
- When the status bar is fully lit up, your device is fully charged and can be used up to 20 experiences (depending on usage).
STEP 2: Check the status lights on your Holder
- Two round lights mean your Holder is fully charged and ready for two uses.
- One light means you only have one use left.
- If the lower light blinks yellow 3 times, this indicates you need to recharge your Holder.
STEP 3: Remove the TEREA stick and insert the Holder in the Pocket Charger
The two round lights on the Pocket Charger will indicate how the Holder is charging and remain on when you have one or two uses available.
- Fully charge the Pocket Charger by using the IQOS power adaptor and cable for 2 hours and 15 minutes to fully charge the device.
- If your IQOS ILUMA PRIME Pocket Charger is completely out of battery, you may need to wait up to 20 minutes before you start to see a charging light pattern, this is normal. Also keep in mind that it is important to charge the Pocket Charger using the IQOS power adaptor and cable.
- Try cleaning the contacts of the Holder and the Pocket Charger
- If you are simultaneously charging the Pocket Charger as you are charging your Holder, it is important to charge the Pocket Charger using the IQOS power adaptor and cable.
- 3 blinking white lights indicate that the Holder is simply out of temperature range. Try maintaining the device between 0°C and 50°C to ensure the device works properly.
- 8 blinking white lights will indicate that the Holder can only manage 1 experience.
IQOS ILUMA is designed to be used with TEREA sticks. Do not use IQOS ILUMA and TEREA sticks with previous IQOS generations, as this may cause damage to your device. Do not ingest or disassemble TEREA sticks. This product contains a sharp metal part that can cause serious injury if swallowed. Keep out of reach of children. See Important information.
IQOS ILUMA PRIME User Guide
Our IQOS ILUMA PRIME User Guide will let you deep dive into how your device works and how to use it.
