Warranty
IQOS warranty has got you covered
Your IQOS device kit comes with warranty starting from the day you bought your device (for purchases made in the Philippines only). Make sure that your device is registered to your account on IQOS.com.
What’s covered:
Faulty components
We’ll replace any components which are defective in terms of material or workmanship*
*When used in accordance with the associated IQOS User Guide
What’s not covered:
Damages or malfunctions
- Normal wear and tear, cosmetic (scratches, dents, broken plastic), misuse, power surge, improper handling, liquid contact or fire
- Using the device with non-compatible products
- Attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS
- Failure to use as described in the associated IQOS User Guide
Explore IQOS warranty by device
View the warranty terms and support coverage for your IQOS device.
1-year IQOS warranty
+1 year extended IQOS warranty upon device registration within 30 days of purchase
International assistance upon registration, anytime during the warranty period
Useful links:
- 1-year IQOS warranty
- +1 year extended IQOS warranty upon device registration within 30 days of purchase
- International assistance upon registration, anytime during the warranty period
Useful links:
- 1-year IQOS warranty
- +1 year extended IQOS warranty upon device registration within 30 days of purchase
- International assistance upon registration, anytime during the warranty period
Useful links:
- 1-year IQOS warranty
- International assistance upon registration, anytime during the warranty period
Useful links:
- 1-year IQOS warranty
- International assistance upon registration, anytime during the warranty period
Useful links:
- 1-year IQOS warranty
- International assistance upon registration, anytime during the warranty period
Useful links:
Register your IQOS device and unlock great benefits:
Fast and free replacement for IQOS ILUMA i *
International coverage with IQOS support and IQOS device replacement services wherever you are in the world
Access to limited editions and exclusive offers
Your device is automatically registered to your account after buying from IQOS.com or in any IQOS Store.
*ILUMA i PRIME only. One-time replacement only due to accidental damage during the warranty period.
Care wherever you are
International Assistance service covers more than 65 countries across five continents.
Just call us at 001 200 2559 2559.
If you are eligible for device replacement and you are in a country where IQOS is available, we’ll get a replacement to you**.
*Access is limited to IQOS devices that are registered to your IQOS account. **Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms & Condition apply.
International Assistance Terms & Conditions: Services, availability of IQOS equipment and components, response and delivery times may vary from country to country. The service will not affect your legal rights and the warranty of your IQOS in the country of purchase. If a part of your device is exchanged, any new part becomes your property and the replaced part becomes the property of the entity making the change. Problems with IQOS devices are defined in the terms of material or workmanship, when used as set out in the IQOS user guide.
Simple care tips for optimal device performance
Explore our online resources for easy solutions to common device issues. A simple reset or firmware update may be all that's needed for optimal performance.
