Frequently Asked Questions
Same Day Delivery (Metro Manila/ Cebu/ Rizal/ Pampanga/ Cavite)
Order from 8:00 am to 3:00 pm to receive your order within the day. Same day delivery is limited within Metro Manila/ Cebu/ Rizal/ Pampanga/ Cavite. Orders placed beyond 3:00 pm will be delivered in the following day. In case of any delays in delivery due to unforeseen circumstances, rest assured that you will be informed as soon as your order is scheduled to be delivered.
Standard delivery (All Other Areas)
Orders from these select cities will be delivered within 3-12 business days depending on the location. In case of any delays in delivery due to unforeseen circumstances, rest assured that you will be informed as soon as your order is scheduled to be delivered.
You will be able to independently monitor the delivery status via the link you will receive with the shipment confirmation email, SMS, or in your My Account. You will also be able to verify the delivery attempts already made and any problems the courier may have in identifying your address.
You only need 90 minutes to charge IQOS ILUMA ONE with the IQOS AC power adaptor. It takes approximately 135 minutes under ambient conditions to fully charge the original IQOS ILUMA Pocket Charger from an electrical outlet when using the power adaptor.