International Assistance Service

Care where you are. Just call us at 001 800 2559 2559.

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.

You’re never overlooked overseas 

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covering over 55 countries across five continents. 

There for you as you travel

Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.


Something we haven’t covered?

Still have questions about IQOS?

Chat with us

Message us on our Facebook Customer Care Support page and one of our customer care agents will get back to you in minutes.

Monday to Sunday – 8:00AM to 9:00PM

Let's chat

Email us

Write to us. Our inbox is never too full.

Contact us

Call us

Our Customer Care support line connects you directly to an IQOS Customer Care Agent. 

Monday to Sunday – 8:00AM to 9:00PM

Get in touch