How do I remove the stuck tobacco from the IQOS Holder?

If you experience difficulty inserting your HEETS™ tobacco stick, ensure residue from the previous HEETS™ tobacco stick is not stuck in the cap. If the tobacco plug is stuck in your cap, remove by gently tapping the cap on a hard surface to extract the tobacco plug. To prevent this issue, please make sure to always lift up the cap before extracting the used HEETS™ tobacco stick. If you are unable to remove the tobacco residue from your IQOS device, visit the IQOS store nearest you for a free professional cleaning.

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