IQOS Delivery FAQs
The item delivered does not match the item I ordered. What should I do?
We apologize if you have received the wrong item. Please reach out to our IQOS Customer Care at #983838.
Can I redirect the order while it is in transit?
Please contact us through our IQOS Customer Care at #983838.
Call #983838
How long are the delivery times?
Same Day Delivery (Metro Manila/Laguna/Batangas/Cebu/Rizal/Pampanga/Cavite/La Union)
Same Day Delivery (Metro Manila/Laguna/Batangas/Cebu/Rizal/
Pampanga/Cavite/La Union)
Order from 8:00 am to 3:00 pm to receive your order within the day. Same day delivery is limited within Metro Manila/Laguna/Batangas/Cebu/Rizal/Pampanga/Cavite/La Union. Orders placed beyond 3:00 pm will be delivered in the following day. In case of any delays in delivery due to unforeseen circumstances, rest assured that you will be informed as soon as your order is scheduled to be delivered.
Order from 8:00 am to 3:00 pm to receive your order within the day. Same day delivery is limited within Metro Manila/Laguna/Batangas/Cebu/Rizal/
Pampanga/Cavite/La Union. Orders placed beyond 3:00 pm will be delivered in the following day. In case of any delays in delivery due to unforeseen circumstances, rest assured that you will be informed as soon as your order is scheduled to be delivered.
BONDS by IQOS, BONDS by IQOS Accessories, and BLENDS are available in Metro Manila only. Orders from outside Metro Manila will be cancelled.
Standard delivery (All Other Areas)
Orders from these select cities will be delivered within 3-12 business days depending on the location. In case of any delays in delivery due to unforeseen circumstances, rest assured that you will be informed as soon as your order is scheduled to be delivered.
How do I receive my order
To receive your order please provide a copy of your government issued ID. In case you are not available to receive your order please provide a letter of authorization and copy of your government issued ID. Your authorized recipient must also be 18 or above and must also present a copy of their GIID.
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