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Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
International Assistance
Get support when you're away from home in countries where IQOS ILUMA i is available.
Warranty for IQOS ILUMA i PRIME
We design and build IQOS with care. Find out more about our Warranty Policy.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.
Warranty for IQOS ILUMA i
We design and build IQOS with care. Find out more about our Warranty Policy.
First steps with your IQOS ILUMA PRIME
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.
International assistance for IQOS ILUMA PRIME
If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly so you can continue using your IQOS ILUMA PRIME
Warranty for IQOS ILUMA PRIME
We design and build IQOS with care. Find out more about our Warranty Policy.
First steps with your IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
International assistance for your IQOS ILUMA
If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly.
Warranty for IQOS ILUMA
We design and build IQOS with care. Find out more about our Warranty Policy.
First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
International assistance for your IQOS ILUMA ONE
If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly so you can continue using your IQOS ILUMA ONE
Warranty for IQOS ILUMA ONE
We design and build IQOS with care. Find out more about our Warranty Policy.
IQOS How-to's
Learn how to use, clean, and charge your IQOS ORIGINALS DUO, and find quick tips.
Your IQOS coach
Start your IQOS experience in switching from cigarettes with your IQOS Coach.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Warranty for IQOS ORIGINAL DUO
We design and build IQOS with care. Find out more about our Warranty Policy.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Your IQOS coach
Start your IQOS experience in switching from cigarettes with your IQOS Coach.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Warranty for IQOS 3
We design and build IQOS with care. Find out more about our Warranty Policy.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Your IQOS coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Warranty for IQOS 3 MULTI
We design and build IQOS with care. Find out more about our Warranty Policy.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Your IQOS coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Warranty for IQOS 2.4 PLUS
We design and build IQOS with care. Find out more about our Warranty Policy.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your VEEV NOW device.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your VEEV ONE device.
Get in touch
There are several ways you can reach us.
Phone
Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8 am to 10 pm
Saturday and Sunday 10 am to 6 pm
Give Us A Call
