Your first steps
with your IQOS
ILUMA i
How to charge your IQOS ILUMA i and how long to charge it
You’ve got your new IQOS ILUMA i: Here’s how to use IQOS ILUMA i for the first time.
- Press and hold the ON/OFF button of your Pocket Charger for 4 seconds and then release; Your Pocket Charger Status Lights and Holder Status Lights will turn ON slowly.
- Insert the Holder in the Pocket Charger and close the door to charge the Holder. Holder status light will indicate the battery level of your Holder.
- Before first use, fully charge your Pocket Charger for approx. 135 min following the enclosed Safety Warning & Instructions.
- To start an experience, take the holder out of the pocket charger and insert a TEREA or LEVIA SMARTCORE STICKTM up to the filter line, until Holder vibrates.
- Preheating happens automatically or by swiping up the touch screen, which will show the preheating status. The device is ready after the 2nd vibration.
- When 2 dashes appear on the Touch screen, you have up to 3 experiences. When 1 dash appears, then you have up to 2 experiences Light Guide around the Touch Screen indicates the remaining time of each experience.
- Once your experience is finished, remove the used SMARTCORE STICK™ and dispose as per Safety Warnings & Instructions.
- Insert Holder into Pocket Charger to recharge.
Watch the tutorial to learn more on how to use IQOS ILUMA i.
*Important information: IQOS is not risk-free.
How to charge your IQOS ILUMA i
Follow these easy steps to ensure the optimal charging for your device:
- Place the Holder in the Pocket Charger and ensure your device is turned ON.
- Plug the AC Power Adaptor (sold separately) and cable to your Pocket Charger and then to a wall power outlet for 135 min for full charge.
• During charging, the strip lights on the pocket charger will pulse.
• If your device is fully discharged, the first light may take a few seconds to start blinking yellow.
• Once the Pocket Charger goes over 7% of charge, the color of the blinking light will change from yellow to white. - Check the level of charge of your device, by pressing and releasingthe pocket charger button. While charging, the status light blinks, indicating the level of the charge.
• For a fully charged device, all 4 strip lights should be solid white.
Watch the tutorial to learn more on how to charge your IQOS ILUMA i.
IQOS ILUMA i Advanced features
Pause mode
Touch Screen will indicate whether the Pause mode is available, as 2 vertical lines will appear.
Pause Mode can be used once in the first or second consecutive use, and can be activated within the first 3 minutes, or 8 puffs of the experience.
- Swipe DOWN across the entire Touch Screen to pause experience and 4 vertical lines will appear.
• If the swiping motion does not cover the entire length of the screen, pause mode will not be activated. - To resume the experience, swipe UP across entire Touch Screen and wait for the preheating. Vibration and Light Guide will indicate Holder is ready to resume use.
• Pause can last up to 8 minutes. If experience is not resumed, the Holder will automatically switch off.
FlexPuff
- FlexPuff feature intelligently adapts to your puffing rhythm, so you may get 4 extra puffs with your tobacco stick and experience a longer IQOS moment up to 6 minutes.
- Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff.
- If Flexpuff will be activated, then you will be granted with 4 extra puffs, that can be used within the remainder of the 6min.
- FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns, thus extended experience might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.
- The Light Guide will indicate once you have the additional puffs available.
- Ensure pause mode is not activated during the experience as this would prevent FlexPuff from being triggered.
Flex Battery
With FlexBattery you can experience up to 3 consecutive uses up to 6 min each without activating Pause Mode, or 2 consecutive uses up to 6 minutes each when Pause Mode has been activated for on of the uses.
How IQOS ILUMA i works: usage tips
Inserting SMARTCORE STICKSTM
Make sure you only use SMARTCORE STICKS™ with your IQOS ILUMA i. They are single use, so ensure you do not reinsert a used one.
Keeping device charged
Charge your IQOS ILUMA i Pocket Charger with compatible AC Power Adaptor (sold separately) and cable daily.
IQOS ILUMA i User Guide
That’s not all. There’s more useful information on our IQOS ILUMA i User Guide.
Our IQOS ILUMA i User Guide will let you delve deeper into how your device works and how to use it.
Having issues?
Troubleshoot your IQOS ILUMA i
Get in touch
There are several ways you can reach us.
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Phone
Call an IQOS expert
Monday to Friday 8 am to 10 pm
Saturday and Sunday 10 am to 6 pm
Send us an email and we will get back to you in 24 hours
Do not use IQOS ILUMA™, TEREA™ and LEVIA™ sticks with previous IQOS™ generations, as this may cause damage to your device. TEREA™ and LEVA™ sticks contain metal parts. Keep out of reach of children to prevent disassembly or ingestion.
Visit Important information.