IQOS orders.

Easily manage your order online.
Once you place an order, you will immediately receive an email confirmation from IQOS.

Once your order is with the delivery partner, they will send you an email with all the tracking information you need, and keep you updated on the progress of your parcel.

Change of delivery address / date: any changes to your delivery location or time can only be done directly via the delivery partner website. You can easily access it via the link provided in their email updates

Re-order your favourite products

Log into your account and go to MyOrders, select your favourite order and simply click on “Order again”.

Set up a subscription

Login to your account and go to the My IQOS.com Subscription page where you can choose your flavours and how many TEREA/LEVIA sticks, VEEV pods, and ZYN cans you’d like delivered and then choose how often you would like a delivery (every 2 weeks, monthly or every 2 months). Then enter your payment details and accept the terms and conditions.

You will always be able to edit any aspect of your regular service anytime you need, right up until to the cut-off Date before each order, this is when we process your order for delivery. You’ll find this date at the top of your account dashboard, in My IQOS.com Subscription.

My Orders

If you have placed an order and changed your mind, you can cancel it within 30 minutes

• How? Go to IQOS.com and log into your account. In the section “MyOrders”, select your order and click on the “Cancel my order” button.
  
  Please note that you will still be charged for this order but a refund will be processed within 10 working days.

• If you have missed the cancellation window, you can always return your order free of charge and get a full refund. 

On IQOS.com, in MyOrder, you can find the following details about your order:

• Order Summary
• Billing information
• Payment method used
• Total cost, including taxes and delivery fee
• Any discounts applied
• Delivery address
  

Please note:

You can find the most up to date tracking information via our delivery partners platforms/website.
You can easily access it via the link provided in their email updates.

In MyIQOS Subscription, you can find the following details about your subscription:

• Next order date
• Order frequency
• Delivery address
• Payment method used
• Order summary

From your subscription view, you can edit your delivery, skip or cancel your subscription.

Quick payments and easy refunds.
We offer trusted payment methods. And if you change your mind, we can refund you.*

Choose any of our secure payment options:

• Bank card (credit/debit): Visa, Mastercard, American Express
• PayPal
• Pay Later with Klarna

Refund timeline and conditions

Please allow up to 10 working days after we receive your return for the refund to be processed
*Check your eligibility and conditions for refunds.

How to apply discounts

Enjoy an instant, one-time saving when you enter a valid discount code at checkout.

No code? From time to time we run special offers online and in store to give you even better deals. Find a discount code in your emails or browse online for special offers. (remove last part of sentence)

Types of discount codes:

Promo codes
Subscribe to our IQOS emails to get promo codes or find them on our website for special offers. When shopping online, enter an IQOS promo code at checkout in the promo code box to apply your discount instantly. Keep in mind, our promo codes may have an expiration date, are subject to availability and whilst stock lasts. Promo codes cannot be used in conjunction with any other offer.

Subscribe to IQOS emails


Referral codes

When you register with IQOS online and register an IQOS device, a unique referral code is generated which can be shared with up to 15 adult smokers keen to discover a better alternative to cigarettes. For each successful referral you will be rewarded with a £20 IQOS.com voucher (minimum, depending on your IQOS Club status) which will be sent to you via email within 10 days of your smoker friend buying IQOS Starter Kit and registering on IQOS.com.

New to IQOS? Ask and adult friend who's already using IQOS to share their unique referral code with you, so you can get more than 30% of your first IQOS Starter Kit. The referral code can be applied at checkout on an IQOS Iluma i One Starter Kit or an IQOS ILUMA i Starter Kit. This code can be redeemed against any single item costing £20 or more.

Note: a referral code cannot be used in combination with other codes. 

Learn more about the IQOS Referral Programme

Rewards through IQOS CLUB

Join IQOS CLUB for free and unlock preferential member pricing. The club features a points and tiers system, starting with the ‘Silver’ tier. As you earn more points, you can advance to ‘Gold’ and then ‘Platinum,’ each offering greater benefits. There are many ways to earn points, giving you access to device offers, preferential TEREA pricing, early product access, exciting prize draws, and more. Stay updated with all IQOS CLUB has to offer by joining today or logging in and subscribing to our emails.

IQOS Club