Contact IQOS Support

Can't find what you are looking for or are having issues with any of our products?​

IQOS Customer Support is here for all your questions​

Contact IQOS Support

Can't find what you are looking for or are having issues with any of our products?​

IQOS Customer Support is here for all your questions​

Need Assistance

Our dedicated Customer Care Team is here 7 days a week for you
Monday to Friday 8 am to 10 pm
Saturday and Sunday 10 am to 6 pm

Troubleshooting

Run a quick online diagnostic for your IQOS device. Find solutions and resolve issues easily.​

Start Here

Troubleshooting

Run a quick online diagnostic for your IQOS device. Find solutions and resolve issues easily.​

Start Here

Find the answer to the most common questions​

See the most frequently asked questions we receive from our consumers and find the answer you are looking for your device, IQOS services and support​.

FAQs

Find the answer to the most common questions​

See the most frequently asked questions we receive from our consumers and find the answer you are looking for your device, IQOS services and support​.

FAQs

24/7 Live chat support

Get 24/7 real-time help from our digital assistant "Carey" or get connected to IQOS Expert.

Start Live Chat

24/7 Live chat support

Get 24/7 real-time help from our digital assistant "Carey" or get connected to IQOS Expert.

Start Live Chat

Something we haven’t covered?

There are several ways you can reach us.

 

YouTube

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Facebook

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Phone

Call an IQOS expert
 

Give Us A Call

 

Email

Send us an email and we will get back to you in 24 hours

Email Us

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Unlock Exclusive Benefits:

By registering your device with us, you gain access to:

  • Accidental Damage Coverage
  • Rapid Replacement Service*
  • International Assistance
  • Personalised Support

Don't miss out! Register now with IQOS and enjoy these perks instantly.

Register now

*(Next day in Mainland GB if done by 8pm)

 

Unlock Exclusive Benefits:

By registering your device with us, you gain access to:

Accidental Damage Coverage

Rapid Replacement Service*

International assistance

Personalised Support

Don't miss out! Register now with IQOS and enjoy these perks instantly.

Register now

*(Next day in Mainland GB if done by 8pm)