IQOS Warranty | Duration and Validity of your warranty

Register for extended IQOS warranty.

IQOS warranty has got you covered

IQOS warranty.

Our promise: Expert care and a convenient service experience.

We design and build IQOS with care. Every IQOS device comes with a 1-year IQOS warranty*

	What's covered:
	Device malfunction: We'll fix factory faults occurring during the warranty period.
	Faulty components: We'll replace defective parts or materials.
	Your remaining warranty will be transferred if you upgrade or gift your IQOS to another adult user.

	What's not covered:
	Normal wear and tear, such as scratches and dents, etc.
	Accidental damage on your part.
	Theft or loss of your IQOS device.
	Support for non-genuine parts.

Note: The full list and details of items not covered under IQOS warranty are in the downloadable user documents below.
*IQOS manufacturer warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.

What's covered:

What's not covered:

Device malfunction: We'll fix factory faults occurring during the warranty period.

Normal wear and tear, such as scratches and dents, etc.

Faulty components: We'll replace defective parts or materials.

Accidental damage on your part.

Your remaining warranty will be transferred if you upgrade or gift your IQOS to another adult user.

Theft or loss of your IQOS device.

Support for non-genuine parts.

For extended IQOS warranty coverage at no extra charge, simply register your IQOS device online within 30 days after purchase – it's FREE!

Register your device to get: 

1 extra year of IQOS warranty coverage for manufacturer defects.
Accidental Damage protection – reserved for IQOS ILUMA i PRIME users (1-time replacement within the warranty period).
International assistance when you travel in more than 65 countries where IQOS operates.

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Explore IQOS warranty by device.

Select your IQOS device model to view IQOS warranty terms and conditions and support services available.

Your IQOS device is covered with:
1 year IQOS warranty.	+ 1 year extended IQOS warranty upon device registration.	International assistance upon registration, anytime during the warranty period.
Accidental damage

	Got a device issue?
	Start online troubleshooting to self-diagnose IQOS issues.

	Your IQOS device is covered with:
	1 year IQOS warranty.
	+ 1 year extended IQOS warranty upon device registration.
	International assistance upon registration, anytime during the warranty period.
	Accidental damage

	User documents and useful links:
	IQOS ILUMA i PRIME Warranty Card
	Safety Warnings and Instruction
	User Guide
	Firmware License
	Learn about International assistance

	Got a device issue?
	Start online troubleshooting to self-diagnose IQOS issues.

Your IQOS device is covered with:
1 year IQOS warranty.	+ 1 year extended IQOS warranty upon device registration.	International assistance upon registration, anytime during the warranty period.

	Got a device issue?
	Start online troubleshooting to self-diagnose IQOS issues.

	Your IQOS device is covered with:
	1 year IQOS warranty.
	+ 1 year extended IQOS warranty upon device registration.
	International assistance upon registration, anytime during the warranty period.


	User documents and useful links:
	IQOS ILUMA i Warranty Card
	Safety Warnings and Instruction
	User Guide
	Firmware License
	Learn about International assistance

	Got a device issue?
	Start online troubleshooting to self-diagnose IQOS issues.

Your IQOS device is covered with:
1 year IQOS warranty.	+ 1 year extended IQOS warranty upon device registration, when registered within 30-days.	International assistance upon registration, anytime during the warranty period.

	Got a device issue?
	Start online troubleshooting to self-diagnose IQOS issues.

	Your IQOS device is covered with:
	1 year IQOS warranty.
	+ 1 year extended IQOS warranty upon device registration, when registered within 30-days.
	International assistance upon registration, anytime during the warranty period.


	User documents and useful links:
	IQOS ILUMA PRIME Warranty Card
	Safety Warnings and Instruction
	User Guide
	Firmware License
	Learn about International assistance

	Got a device issue?
	Start online troubleshooting to self-diagnose IQOS issues.

Your IQOS device is covered with:
1 year IQOS warranty.	+ 1 year extended IQOS warranty upon device registration, when registered within 30-days.	International assistance upon registration, anytime during the warranty period.

	Got a device issue?
	Start online troubleshooting to self-diagnose IQOS issues.

	Your IQOS device is covered with:
	1 year IQOS warranty.
	+ 1 year extended IQOS warranty upon device registration, when registered within 30-days.
	International assistance upon registration, anytime during the warranty period.


	User documents and useful links:
	IQOS ILUMA Warranty Card
	Safety Warnings and Instruction
	User Guide
	Firmware License
	Learn about International assistance

	Got a device issue?
	Start online troubleshooting to self-diagnose IQOS issues.

Your IQOS device is covered with:
1 year IQOS warranty.	+ 1 year extended IQOS warranty upon device registration, when registered within 30-days.	International assistance upon registration, anytime during the warranty period.

	Got a device issue?
	Start online troubleshooting to self-diagnose IQOS issues.

	Your IQOS device is covered with:
	1 year IQOS warranty.
	+ 1 year extended IQOS warranty upon device registration, when registered within 30-days.
	International assistance upon registration, anytime during the warranty period.


	User documents and useful links:
	IQOS ILUMA ONE Warranty Card
	Safety Warnings and Instruction
	User Guide
	Firmware License
	Learn about International assistance

	Got a device issue?
	Start online troubleshooting to self-diagnose IQOS issues.

FAQs about IQOS warranty

IQOS warranty covers the repair or replacement of your Holder and/or Pocket Charger of IQOS ILUMA i products that have a manufacturing defect, assuming the product is used in accordance with the associated User Guide, in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.

Upon device registration, all IQOS devices can benefit from International Assistance for device defects when you travel abroad, while IQOS ILUMA i PRIME devices benefit from Accidental Damage protection as well.

The IQOS warranty does not cover:

•Uninterrupted and error-free functionality of the product.

•Malfunction and/or damage caused by normal wear and tear or otherwise due to the ageing of this product.

•Cosmetic damage (such as scratches, dents, broken plastic, etc.), that does not impact the functionality of the product.

•Damage caused by misuse, power surge, improper handling, liquid contact, or fire.

•Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.

•Damage or malfunction caused by attempts to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.

•Damage or malfunction caused by failure to use as described in the associated IQOS User Guide or in contravention of the firmware license agreement.

•IQOS Holder and/or Pocket Charger battery performance degradation. The Holder and/or Pocket Charger batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty.

•Product containing fully or partially non-genuine parts.

•Product for which serial numbers have been removed or altered.

For more details, please consult the user documents available in device packaging and/or at iqos.com/warranty.

Every IQOS device comes with 1 year of IQOS warranty coverage when purchased, which doesn’t need to be activated. Other support services like IQOS extended warranty or Accidental Damage require activation by linking your device to your customer profile. Not only will you get enhanced coverage, but also dedicated support and the ability to track the warranty status for all your registered devices.

If your device is registered, simply check the device details already linked to your profile. You can also reach out to us via online chat, in-store, or phone, and we’ll help you.

Before making an IQOS warranty claim, we have a few resources which may provide a quicker fix:

    •   Read FAQs and browse tips for helpful guidance.

    •   Start online troubleshooting to resolve common issues at any time.

If things still seem a bit off.

    •   Visit an IQOS Store or any of our qualified partner service points for in-person assistance.

    •   Connect with IQOS Support through our online chat or over the phone to get personalised assistance and find out what to do next.

Registering your device will make the support process easier. In the absence of the device details, we may ask for proof of purchase to validate the warranty status of your device.