International Assistance

Get support when you're away from home.

A man with a rucksack holds and IQOS device.

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.

A woman looking at the back of an IQOS box.

Need support while abroad?

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Blond woman checking her phone with a IQOS device on the table

There for you as you travel

Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.

Register now

Got a question?
Find the answer in our FAQs.

See FAQs

Get in touch

Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm


Live chat

Click here to chat with us. 




Give us a call on 0800 4320000



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For the quickest response we recommend Live Chat or Phone.