Skip to main content

International Assistance

Get support when you're away from home.

Garnet Red IQOS ILUMA i PRIME device above its charger, on a table near a couch

Woman holding a Garnet Red IQOS ILUMA device

Deatail of hand holding an IQOS ILUMA device

With you
wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.*

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Man holding an IQOS ILUMA i device package, sitting in front of a woman

Man holding an IQOS ILUMA i device package, sitting in front of a woman

A little help to get you started

Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

Woman holding an IQOS ILUMA device and looking faraway

Woman holding an IQOS ILUMA device and looking faraway

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.

Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Two hands unwrapping an IQOS ILUMA i PRIME device

Two hands unwrapping an IQOS ILUMA i PRIME device

There for you as you travel

Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.