International Assistance

Care where you are

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.

Girl checking her phone at a bar with a IQOS device on the table and the luggage next to her

You’re never overlooked overseas 

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 40 countries across five continents. Just call our international line on 00800 2559 2559.

Blond woman checking her phone with a IQOS device on the table

There for you as you travel

Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.

Register

Got a question?
Find the answer in our FAQs.

FAQs

Get in touch

Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

Live chat

Click here to chat with us. 


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Phone

Call us: 0800 432 0000


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For the quickest response we recommend Live Chat or Phone.
Click here to email us and we'll get back to you in 24 hours.