Is IQOS right for you?
You can try before you buy!
- Get a device and 2 packs of HEETS with free delivery.
- Experience IQOS at home with personalised support.
- Return for free or buy the device for £29.
Arrange your IQOS trial |
Try IQOS at home |
Get support |
Keep or return device |
Choose your bundle and device colour. Pay £10. Read more. | Experience IQOS for 14 days and see how it fits in your daily routine. Read more. | Get all-round support from the moment you choose IQOS. Read more. | At the end you can either keep your device or return it for free. Read more. |
Arrange your IQOS trialChoose your bundle and device colour. Pay £10. Read more. |
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TRY IQOS at homeExperience IQOS for 14 days and see how it fits in your daily routine. Read more. |
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Get supportGet all-round support from the moment you choose IQOS. Read more. |
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Keep or return deviceAt the end you can either keep your device or return it for free. Read more. |
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Every trial bundle comes with our latest IQOS 3 DUO device and 2 packs of HEETS. Each pack of HEETS contains 20 tobacco sticks. To choose your trial kit, select the colour of your IQOS device and the HEETS pack combination. The IQOS 3 DUO device comes in 4 colours: Stellar Blue, Brilliant Gold, Velvet Grey and Warm White. There are 4 HEETS pack combinations to choose from. Classic Tobacco, Menthol Tobacco, Classic & Menthol Tobacco or Menthol & Aromatic Tobacco.
Take your trial bundle home and experience IQOS for 14 days. You will be able to see how IQOS fits in your daily routine and discover the benefits such as real tobacco taste and satisfaction. At £5 a pack, HEETS cost less than half the average price of a pack of cigarettes* whilst being the closest alternative to smoking. The majority of smokers who trial IQOS, switch away from smoking for good.** See for yourself!
*Assuming average price of cigarettes at £11.94 per pack. Source: ONS dataset. Average price - Cigarettes 20 king size filter, November 2021.
**Source: PMI Financials or estimates, IQOS user panels and PMI Market Research.
From the moment you choose to try IQOS, we will be there to support you. We will send you some useful information via email on how to get started, how to clean your IQOS device and where to buy your favourite HEETS. After your first week, we will reach out to see how you are getting on and if you have any questions for us. In the meantime, don’t hesitate to contact our customer care team via Phone (0800 432 0000) or live chat at IQOS.com.
At the end of your IQOS trial, you have three options:
Keep your device: Great! You don’t need to do anything, we will charge the remaining amount of £29. Look out for an email when payment will be taken.
Extend your trial by 7 days for free: If you need a little more time, just let us know by contacting our customer care team via 0800 432 0000.
Return your device: If you decide IQOS isn’t for you, simply call our customer care team via 0800 432 0000 to arrange returning your device.
Unboxing Video
If you decide IQOS isn’t for you:
1. Simply inform us of your decision to return IQOS so we can suspend the automatic final payment and provide you with your returns label. Here’s how to get in touch:
Call: 0800 432 0000
Live chat: IQOS.com
2. Use your returns label to post your trial kit. Please ensure we receive your device within 38 days from the date your order was placed.
These products are not risk free and provide nicotine, which is addictive. Only for use by adults.
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