try iqos

Is IQOS right for you?

You can try before you buy!

  • Get a device and 2 packs of HEETS with free delivery.
  • Experience IQOS at home with personalised support.
  • Return for free or buy the device for £29.

Start your trial

How it works

How it works





Arrange your IQOS trial
Try IQOS at home
Get support
Keep or return device
Choose your bundle and device colour. Pay £10. Read more. Experience IQOS for 14 days and see how it fits in your daily routine. Read more. Get all-round support from the moment you choose IQOS. Read more. At the end you can either keep your device or return it for free. Read more.

Arrange your IQOS trial

Choose your bundle and device colour. Pay £10. Read more.


TRY IQOS at home

Experience IQOS for 14 days and see how it fits in your daily routine. Read more.


Get support

Get all-round support from the moment you choose IQOS. Read more.

Keep or return device

At the end you can either keep your device or return it for free. Read more.




Unboxing Video

Common questions asked about the Try Programme

If you decide IQOS isn’t for you:

1. Simply inform us of your decision to return IQOS so we can suspend the automatic final payment and provide you with your returns label. Here’s how to get in touch:

Call: 0800 432 0000

Live chat: IQOS.com

2. Use your returns label to post your trial kit. Please ensure we receive your device within 38 days from the date your order was placed.

You’ll be charged on the 25th day after your trial order was placed, unless you tell us you’d like to return it before then. 
If you’re happy with your IQOS device, you’ll pay the remaining £29. You’ll receive a notification to you let you know the date, typically 25 days from the date of your order. You’ll also receive email confirmation on the day the payment is taken.