Arrange your IQOS trial

Every trial bundle comes with our latest IQOS 3 DUO device and 2 packs of HEETS. Each pack of HEETS contains 20 tobacco sticks. To choose your trial kit,  select the colour of your IQOS device and the HEETS pack combination. The IQOS 3 DUO device comes in 4 colours:  Stellar Blue, Brilliant Gold, Velvet Grey and Warm White. There are 4 HEETS pack combinations to choose from. Classic Tobacco, Menthol Tobacco, Classic & Menthol Tobacco or Menthol & Aromatic Tobacco. 

Try IQOS at home

Take your trial bundle home and experience IQOS for 14 days. You will be able to see how IQOS fits in your daily routine and discover the benefits such as real tobacco taste and satisfaction. At £5 a pack, HEETS cost less than half the average price of a pack of cigarettes* whilst being the closest alternative to smoking. The majority of smokers who trial IQOS, switch away from smoking for good.** See for yourself! 

*Assuming average price of cigarettes at £11.94 per pack. Source: ONS dataset. Average price - Cigarettes 20 king size filter, November 2021.

**Source: PMI Financials or estimates, IQOS user panels and PMI Market Research.

Get support

From the moment you choose to try IQOS, we will be there to support you. We will send you some useful information via email on how to get started, how to clean your IQOS device and where to buy your favourite HEETS. After your first week, we will reach out to see how you are getting on and if you have any questions for us. In the meantime, don’t hesitate to contact our customer care team via Phone (0800 432 0000) or live chat at IQOS.com.

Keep or return device

At the end of your IQOS trial, you have three options: 

Keep your device: Great! You don’t need to do anything, we will charge the remaining amount of £29. Look out for an email when payment will be taken. 

Extend your trial by 7 days for free: If you need a little more time, just let us know by contacting our customer care team via 0800 432 0000. 

Return your device: If you decide IQOS isn’t for you, simply call our customer care team via 0800 432 0000 to arrange returning your device.