IQOS How-to's

Learn how to use, clean and charge your IQOS and find quick tips.

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Your IQOS Coach

Start your IQOS experience in switching from cigarettes with your IQOS Coach.

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Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free.*

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Got a question?
Find the answer in our FAQs.




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Get in touch

Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

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