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First steps with your IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips

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Customer Care

Get support 7 days a week from our dedicated team.

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A woman holding an IQOS device looking at a laptop.

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

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Self-diagnostic tool

Hands holding smartphones and one IQOS device.

Accidental Damage Coverage for IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it at no extra cost* so you can continue enjoying your IQOS moments with one less thing to worry about.

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance for IQOS ILUMA PRIME

If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly so you can continue using your IQOS ILUMA PRIME

Learn more

 

Hands unboxing an IQOS device.

First steps with your IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.

Learn more

Two people holding phones over two cups of coffee.

Customer Care

Get support 7 days a week from our dedicated team.

Learn more

A woman holding an IQOS device looking at a laptop.

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Learn more

Self-diagnostic tool

A hand showing an IQOS device to another person.

Accidental Damage Coverage for your IQOS ILUMA

If you accidentally damage your IQOS ILUMA device, we’ll replace it at no extra cost* so you can continue enjoying your IQOS moments with one less thing to worry about.

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance for your IQOS ILUMA

If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly.

Learn more

 

Hands unboxing an IQOS device.

First steps with your IQOS ILUMA ONE

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips

Learn more

Two people holding phones over two cups of coffee.

Customer Care

Get support 7 days a week from our dedicated team.

Learn more

A woman holding an IQOS device looking at a laptop.

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.

Learn more

Self-diagnostic tool

A hand showing an IQOS device to another person.

Accidental Damage Coverage for your IQOS ILUMA ONE

If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it at no extra cost* so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance for your IQOS ILUMA ONE

If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly so you can continue using your IQOS ILUMA ONE

Learn more

 

IQOS How-to's

Learn how to use, clean, and charge your IQOS ORIGINALS DUO, and find quick tips.

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Your  IQOS coach 

Start your IQOS experience in switching from cigarettes with your IQOS Coach.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

Self-diagnostic tool

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

IQOS How-to's

Learn how to use, clean and charge your IQOS and find quick tips.

Learn more

Your  IQOS coach 

Start your IQOS experience in switching from cigarettes with your IQOS Coach.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

Self-diagnostic tool

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

IQOS How-to's

Learn how to use, clean and charge your IQOS and find quick tips.

Learn more

Your  IQOS coach 

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

Self-diagnostic tool

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

IQOS How-to's

Learn how to use, clean and charge your IQOS and find quick tips.

Learn more

Your  IQOS coach 

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

Self-diagnostic tool

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

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First steps

Learn how to use your VEEV NOW device and find quick tips.

Find out more

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your VEEV NOW device.

Find out more

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FAQs

Find answers to your most frequently asked questions on VEEV NOW.

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Get in touch

Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

Live chat

Click here to chat with us. 

 

Phone

Give us a call on 0800 4320000

Available 7 days a week

 

Twitter

Contact us via Twitter.

 

Facebook

Reach out to us via Facebook

For the quickest response we recommend Live Chat or Phone.

*Services available upon device registration. Terms and conditions apply.