Moss green IQOS ILUMA device

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First steps

Learn how to use your IQOS ILUMA i PRIME device and find quick tips.

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FAQs

Find a response to your most common questions.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.

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International Assistance

Get support when you're away from home in countries where IQOS ILUMA i is available.

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Warranty for IQOS ILUMA i PRIME

We design and build IQOS with care. Find out more about our Warranty Policy.

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First steps

Learn how to use your IQOS ILUMA i device and find quick tips.

View First Steps

FAQs

Find a response to your most common questions.

Read our FAQs

 

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.

View Troubleshooting

International Assistance

Get support when you're away from home.

Discover International Assistance

Warranty for IQOS ILUMA i

We design and build IQOS with care. Find out more about our Warranty Policy.

View IQOS Warranty

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First steps with your IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips

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Customer Care

Get support 7 days a week from our dedicated team.

Learn more

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Troubleshooting

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

View Troubleshooting

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International assistance for IQOS ILUMA PRIME

If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly so you can continue using your IQOS ILUMA PRIME

Discover International Assistance

 

Warranty for IQOS ILUMA PRIME

We design and build IQOS with care. Find out more about our Warranty Policy.

View IQOS Warranty

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First steps with your IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.

View First Steps

Two people holding phones over two cups of coffee.

Customer Care

Get support 7 days a week from our dedicated team.

Learn more

A woman holding an IQOS device looking at a laptop.

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

View Troubleshooting

A woman sitting at a table next to her suitcase with a smartphone, passport and plane ticket.

International assistance for your IQOS ILUMA

If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly.

Discover International Assistance

 

Warranty for IQOS ILUMA

We design and build IQOS with care. Find out more about our Warranty Policy.

View IQOS Warranty

Hands unboxing an IQOS device.

First steps with your IQOS ILUMA ONE

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips

View First Steps

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Customer Care

Get support 7 days a week from our dedicated team.

Learn more

A woman holding an IQOS device looking at a laptop.

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.

View Troubleshooting

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International assistance for your IQOS ILUMA ONE

If you are on a holiday or travelling for work in a country where IQOS ILUMA is available and your device is damaged, let us know and we'll replace it* for you quickly so you can continue using your IQOS ILUMA ONE

Discover International Assistance

 

Warranty for IQOS ILUMA ONE

We design and build IQOS with care. Find out more about our Warranty Policy.

View IQOS Warranty

IQOS How-to's

Learn how to use, clean, and charge your IQOS ORIGINALS DUO, and find quick tips.

Learn more

Your  IQOS coach 

Start your IQOS experience in switching from cigarettes with your IQOS Coach.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

View Troubleshooting

 

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Discover International Assistance

Warranty for IQOS ORIGINAL DUO

We design and build IQOS with care. Find out more about our Warranty Policy.

View IQOS Warranty

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

IQOS How-to's

Learn how to use, clean and charge your IQOS and find quick tips.

Learn more

Your  IQOS coach 

Start your IQOS experience in switching from cigarettes with your IQOS Coach.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

View Troubleshooting

 

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Discover International Assistance

Warranty for IQOS 3

We design and build IQOS with care. Find out more about our Warranty Policy.

View IQOS Warranty

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

IQOS How-to's

Learn how to use, clean and charge your IQOS and find quick tips.

Learn more

Your  IQOS coach 

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

View Troubleshooting

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Discover International Assistance

Warranty for IQOS 3 MULTI

We design and build IQOS with care. Find out more about our Warranty Policy.

View IQOS Warranty

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

IQOS How-to's

Learn how to use, clean and charge your IQOS and find quick tips.

Learn more

Your  IQOS coach 

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

View Troubleshooting

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Discover International Assistance

Warranty for IQOS 2.4 PLUS

We design and build IQOS with care. Find out more about our Warranty Policy.

View IQOS Warranty

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

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First steps

Learn how to use your VEEV NOW device and find quick tips.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your VEEV NOW device.

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FAQs

Find answers to your most frequently asked questions on VEEV NOW.

Read our FAQs

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First steps

Learn how to use your VEEV ONE and find quick tips.

View First Steps

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your VEEV ONE device.

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FAQs

Find answers to your most frequently asked questions on VEEV ONE.

Read our FAQs

Get in touch

There are several ways you can reach us.

   

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IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

Visit Important information.