Care you can count on
IQOS How-to's
Learn how to use, clean, and charge your IQOS ORIGINALS DUO, and find quick tips.
Your IQOS coach
Start your IQOS experience in switching from cigarettes with your IQOS Coach.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Your IQOS coach
Start your IQOS experience in switching from cigarettes with your IQOS Coach.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device..
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Professional Device Cleaning
If A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Your IQOS coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
Your IQOS coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Professional Device Cleaning
A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.
First steps
Learn everything about starting your journey with VEEBA. Learn how to use your device properly, as well as tips and tricks.
Sustainability
Waste reduction and responsible consumption matters to us. That's why we encourage you to return your used VEEBA devices through our recycling programme.
Get in touch
Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm
For the quickest response we recommend Live Chat or Phone.
