Hands opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

IQOS How-to's

Learn how to use, clean, and charge your IQOS ORIGINALS DUO, and find quick tips.

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Hands exchanging IQOS Originals Duo heated tobacco holder with HEETS stick and pocket charger in turquoise color.

Your IQOS coach

Start your IQOS experience in switching from cigarettes with your IQOS Coach.

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IQOS Originals Duo holder with HEETS stick and pocket charger in red color, on a coffee table.

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more 

Self-diagnostic tool

Hands holding turquoise IQOS Originals Duo device and mobile phone.

International Assistance 

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

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Hands holding a turquoise IQOS Originals device and a mobile phone.

Accidental Damage Coverage 

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

Turquoise IQOS Originals Duo device on a notebook next to glasses.

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

 

IQOS How-to's

Learn how to use, clean, and charge your IQOS  and find quick tips.

Learn more

Your  IQOS coach

Start your IQOS experience in switching from cigarettes with your IQOS Coach.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device..

Learn more

Self-diagnostic tool

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

Professional Device Cleaning

If A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

 

IQOS How-to's

Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Your  IQOS coach

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

Self-diagnostic tool

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

IQOS How-to's

Learn how to use, clean and charge your IQOS and find quick tips.

Learn more

Your  IQOS coach 

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Learn more

Self-diagnostic tool

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

 

Professional Device Cleaning

A clean device can make a difference. Drop into our store and enjoy our complimentary professional cleaning service.

Hands unboxing an IQOS device.

First steps

Learn everything about starting your journey with VEEBA. Learn how to use your device properly, as well as tips and tricks.

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Two people holding phones over two cups of coffee.

Troubleshooting

Find the answers to the most common questions.

 

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A woman holding an IQOS device looking at a laptop.

Sustainability

Waste reduction and responsible consumption matters to us. That's why we encourage you to return your used VEEBA devices through our recycling programme.

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Got a question?
Find the answer in our FAQs.
 

FAQs

 

 

Terms & Conditions

Get in touch

Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm

Live chat

Click here to chat with us. 

 


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Phone

Call us: 0800 432 0000

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For the quickest response we recommend Live Chat or Phone.