IQOS delivery.
From tracking to timing, get all the information to follow your IQOS order’s journey.
Delivery essentials
Want to know more about IQOS deliveries? You’re in the right place to track your IQOS parcel, check out shipping options, and get support.
Order Overview
Go to MyAccount on IQOS.com to check the content and status of your order
Change Delivery Address or Date
You can change your delivery details to suit your schedule directly on our delivery partners’ platforms*
Track my Delivery
Track the progress of your order every step of the way directly on our delivery partners’ platforms*
Order Cancellation
Changed your mind? You can cancel your order within 30 minutes for an immediate refund
*Please click on the link in the tracking email you received from our
delivery partner to amend your delivery details or track your parcel
We do IQOS deliveries right.
We partnered with the UK’s most reliable couriers to ensure your new device, tobacco sticks or other nicotine products reach you safely and on time, when convenient for you.
Our reliable courier partners strive to provide shipments that are easy to track, and ensure parcels are responsibly handed.
Looking for a new IQOS device?
Free next day delivery with DPD applies to all IQOS device bundles!
Standard delivery fees
| Orders over £79.00 |
Orders under £79.00 |
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Join the IQOS Club to benefit from member preferential delivery fees
IQOS Club Members
 Silver members |
 Gold members |
 Platinum members |
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| Free 2-3 days shipping with Royal Mail when you spend over £30. | Free next-day delivery with DPD when you spend over £30. | Free next-day delivery with DPD when you spend over £30. |
When ordering a mix of IQOS, VEEV and ZYN products, the most preferential delivery fees will be automatically applied
Delivery times may vary based on your locations – find out more here
Orders over £10:
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Orders under £10:
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Delivery times may vary based on your location – find out more here
When ordering a mix of IQOS, VEEV and ZYN products, the most preferential delivery fees will be automatically applied
DPD Place orders before 8:00pm (Monday to Sunday) for next-day delivery |
Royal Mail. Place orders before 14:00pm (Monday to Friday) for delivery in 2-3 working days. |
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Exceptions Delivery to these areas takes 2 business days with DPD, for orders placed Monday to Thursday :
Orders placed on Friday, Saturday, or Sunday for these areas will be shipped on Tuesday. |
Exceptions Delivery to these areas takes 5 business days with Royal Mail:
Orders placed on Friday, Saturday, or Sunday for these areas will be shipped on Tuesday. |
Please note that there can be some delays on public holidays or due to uncontrollable circumstances (e.g. weather conditions)
What to expect once you’ve placed your order?
We have built your order journey to give reassurance of its progress and flexibility to change it.
Not home? You can collect from a pick up point or indicate a secure safe place for your order to be dropped – all these can be selected directly in the courier’s platform.
Please note that deliveries must be received by someone over the age of 18.
If you changed your mind and want to cancel your order click here
IQOS orders
Everything you need to know to easily place, track, and manage IQOS orders – in one place.
IQOS returns
From sending back online orders to recycling, find all you need for easy returns and refunds.
