Your IQOS coach

A helping hand in getting to know IQOS.

Two people holding IQOS ILUMA devices smile as their friend looks at the IQOS app on her mobile phone.

A little help to get you started

Discover the difference our customer care team can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, our IQOS customer care team are here to guide you and help you take the next step on your switching journey.

A person opening a box containing a new IQOS ILUMA.

Ready to make the switch?

Your coach is waiting

Our IQOS Coach service is available to all registered users from 8am-10pm Monday to Friday and 10am-6pm Weekends. If you haven’t registered yet don’t worry your coach can help you out.

Chat to Coach

A woman opening a package from IQOS.