Not sure what the status lights mean?
White light is good news, it indicates that your device is working or charging as expected. Any yellow, green, brown or red lights indicate that there is a device error.
Yellow, green or brown lights on your IQOS device means the tobacco residue located in the cap of the holder has made its way through to the device. Usage of IQOS cleaning tools will prevent this from happening, or, will help fix the problem.
There are two types of red lights you may come across. The first one is on your IQOS device, the second one is on your holder.
Flashing red light on your IQOS device indicates that you’ll need to reset your device. To reset your device, press and hold the button located on the pocket charger for 10 seconds. All lights will briefly turn on and blink white to indicate your device has been reset. If the problem persists, your IQOS device may be malfunctioning.
If your holder has a red blinking light this means either the heating blade is broken, or the holder has a malfunction.
Red solid light indicates that the holder needs to be placed inside the device to be charged.
If you need further help on any of this then Chat to our Customer care team now*
* Available Mon-Fri 8am -10pm or Weekends 10am -6pm