A woman smiling as she looks into the packaging box her IQOS ILUMA device came in

IQOS Warranty & Rapid replacement

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Care you can count on with a 1 year warranty

Your IQOS ILUMA device is covered by a 1 year warranty and since we know accidents happen our rapid replacement service means that you won't have to wait long for a new one to arrive. If your registered IQOS ILUMA device is accidentally damaged, we'll get a new one to you quickly and hastle-free.*

*Terms and conditions apply

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Need any help with your IQOS ILUMA?

Our dedicated customer care team is here for you 7 days a week. Monday to Friday 8am to 10pm; Saturday and Sunday 10am to 6pm. Get in touch if you need any help troubleshooting your IQOS.

If you didn't buy your device on our website, please have your proof of purchase ready. In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS device components in question based on its own records.

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Register your IQOS device and unlock great advantages like:

Quick and hastle-free IQOS replacement in case you accidentially damage your device*
International Assistance

If you bought your IQOS device on our website, your device is automatically registered so you can start enjoying all your extra benefits from day one.

*Terms and conditions apply