IQOS Warranty & Rapid replacement

A man driving a car and a woman sitting in the passenger seat holding an IQOS device.

Care you can count on with a 1 year warranty

Your IQOS ILUMA device is covered by a 1 year warranty and since we know accidents happen our rapid replacement service means that you won't have to wait long for a new one to arrive. If your registered IQOS ILUMA device is accidentally damaged, we'll get a new one to you quickly and hastle-free.*


*Terms and conditions apply 

A woman holding a smart phone in her left hand and an IQOS device in her right hand.

Need any help with your IQOS ILUMA?

Our dedicated customer care team is here for you 7 days a week. Monday to Friday 8am to 10pm; Saturday and Sunday 10am to 6pm. Get in touch if you need any help troubleshooting your IQOS. 

If you didn't buy your device on our website, please have your proof of purchase ready. In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS device components in question based on its own records.

Contact us

A smiling woman with an IQOS Pocket Charger and Holder.

Register your IQOS device and unlock great advantages like:

  • Quick and hastle-free IQOS replacement in case you accidentially damage your device*
  • International Assistance 

If you bought your IQOS device on our website, your device is automatically registered so you can start enjoying all your extra benefits from day one.

Register today

*Terms and conditions apply

Get in touch

Our dedicated customer care team is here 7 days a week for you.
Monday to Friday 8am to 10pm
Saturday and Sunday 10am to 6pm


Live chat

Click here to chat with us. 




Give us a call on 0800 4320000



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For the quickest response we recommend Live Chat or Phone.