IQOS Iluma Buy Now Offer

Terms & Conditions

I. GENERAL

1. The IQOS Iluma Buy Now Voucher with details provided in Sections II and III below (“Offer”) is open to legal age users who are at least 18 years old (as of the date of his/her participation in the Offer) and above residing in the Philippines (“Customer”) who otherwise wish to continue to use tobacco or nicotine containing products. 

2. The Offer can be availed thru IQOS.com, IQOS Coach, IQOS Official Stores (physical). IQOS Stores is operated by ActivAsia Inc. (or "AAI"). IQOS.com is owned by Philip Morris International and its affiliate in the Philippines, PMFTC Inc ("PMFTC"). The online store of IQOS.com is operated by AAI, and all orders are fulfilled by AAI, as an authorized distributor of PMFTC products sold in IQOS Stores and IQOS.com. Deliveries are carried out by AAI or by AAI’s authorized third-party delivery providers. This Offer is being carried out by AAI as an authorized distributor of PMFTC products.

3. The Offer period of the IQOS Iluma Buy Now voucher is from October 12, 2023 – January 31, 2024. Voucher send out starts on October 12, 2023 via registered email, viber or mobile number. PMFTC/AAI has the sole discretion to shorten or extend the Offer period if circumstances so warrant.

4. PMFTC/AAI reserves the right to modify, change, or revise the rules and mechanics of the Offer.

5. Customers using multiple IQOS.com accounts to participate in the Offer are disqualified. PMFTC/AAI reserves the right to disqualify any Customer if there is any evidence of fraud or irregularities in his/her participation in the Offer.

6. PMFTC/AAI reserves the right to hold, suspend or block a Customer’s IQOS.com account due to suspicious, fraudulent, or illegal activity.

7. PMFTC/AAI reserves the right to cancel, amend, or revoke these terms and conditions without notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of PMFTC’s control such as acts of God, civil or military events, catastrophes, technical issues/connectivity, pandemic or war. Any changes to the Offer will be announced accordingly. 

8. Important information: This product is not risk free and contains nicotine, which is addictive. Only for use by adults 18 years old and above. Please visit IQOS.com to find out more about Philip Morris International’s Good Conversion Practices.

9. By participating in the Offer, Customer confirms his/her consent to process his/her personal data provided as part of the Offer. Details of such processing are described in Philip Morris International’s (PMI) Consumer Privacy Notice found at https://www.pmiprivacy.com/en/consumer and AAI’s Data Privacy Consent Policy.

II. MECHANICS

1. A legal adult consumer (Customer) who will purchase their first device being the IQOS Iluma one or IQOS Iluma or does not have a linked IQOS device is eligible to participate in the Offer.

2. The Offer is a one-time offer wherein the Customer can avail of the IQOS Iluma one or IQOS Iluma (RTILUM500) Voucher code usable during purchase transaction of his/her first device.

During the purchase, a promo code will be applied to the sales transaction. 

a) If the transaction occurs in IQOS.com, Customer should input the RTILUM500 Voucher code in the promo section of the checkout page.

b) If the transaction occurs in any of the IQOS stores, the sales expert will assist the Customer in processing the use of the RTILUM500 Voucher code

c) If the transaction is through an IQOS Coach, the IQOS Coach will assist the Customer in processing the use of the RTILUM500 Voucher code

3. The RTILUM500 Voucher can only be used once for the purchase of an IQOS Iluma one or IQOS Iluma device. The RTILUM500 voucher is non-transferrable and cannot be exchanged for cash. The RTILUM500 voucher cannot be transferred for payment to an IQOS Iluma Prime device, IQOS Original ONE device, IQOS Original Duo device BONDS by IQOS device, BLENDS pack/ream, HEETS pack/ream, TEREA pack/ream or any IQOS accessories. 

4. Only Customers who have opted-in to receiving marketing communications will be able to receive the communications pertaining to the Offer. As part of the Offer, only one (1) Voucher will be sent to the Customer. Customer cannot request for their Voucher to be exchanged with a different type of voucher. The Voucher cannot be combined with other special offers, promotions or vouchers.

5. Customers can avail of the IQOS Iluma One or IQOS Iluma Voucher in any of the following points-of-sale:

• Official IQOS Stores (physical)

• IQOS.com (online store)

• IQOS Coach (face to face)

6. The RTILUM500 Voucher can be redeemed from October 12, 2023 – January 31, 2024, otherwise it is deemed forfeited. PMFTC/AAI has the sole discretion to shorten or extend the redemption period if circumstances so warrant.

7. For use of the Voucher in IQOS Official Stores or with an IQOS Coach, the Customer is subject to age verification process wherein he/she will be requested to submit a valid Government Issued ID before items can be purchased and/or delivered to the Customer. The following valid Government Issued IDs as proof of age: Passport, Alien Certificate of Registration, Driver's License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter's ID.

8. For transactions via IQOS.com, Customer will be subject to age verification process where he/she will be required to present a valid Government Issued ID during delivery fulfillment.

9. To facilitate the purchase and delivery from IQOS.com, Customer must present any of the following valid Government Issued IDs as proof of age: Passport, Alien Certificate of Registration, Driver’s License, Firearms License, NBI Clearance Card, Philhealth ID, Postal ID, PRC ID, SSS ID, TIN ID, Unified Multi-Purpose ID or Voter’s ID.

10. In cases where Customer cannot accept the delivery, an authorized representative who is at least eighteen (18) years old and above can claim on behalf of the Customer provided the following documents are presented to the courier:

a) Valid government issued ID of representative for identity check and age verification

b) Copy of a valid government issued ID of Customer for identity check and age verification

c) Signed authorization letter stating that the Customer is authorizing the representative to receive the item/s and order reference number. 

The courier will not be able to fulfill the delivery if any of the above-required documents are not presented.

11. For deliveries, the courier will communicate and coordinate details, with delivery attempt at a maximum of two (2) times. A third delivery attempt will be available in selected cities that offer same/next day delivery; and can be arranged with an additional delivery fee that will be communicated in advance by AAI/courier, and to be confirmed by the Customer. In the event of failure to receive the delivery for credit card or GCash transactions, normal refund process will be followed:

For credit card transactions:

For Credit Cards issued locally: Refund will take up to 10 working days but also subject to issuing bank lead times

For Credit Cards issued abroad: Refund will take up to 45 days, but also subject to issuing bank lead times

You may check the status of your refund with your issuing bank.

12. For GCash transactions, refund must be coursed through IQOS Customer Care team. The Customer shall call IQOS Customer Care team to trigger the refund process and will be able to credit back to the Customer’s GCash account real time.

13. During the Offer period, for orders using the Voucher that lead to failed transactions due to system limitations or technical issues not due to the fault of the Customer (e.g. order cancellation, failed payment, failed delivery, etc), Customers may request for a one-time replacement Voucher from IQOS Customer Care, subject to the following:

• Review of the failed transaction (e.g. accidental order cancellation, unavailability of the Customer during delivery, etc)

• Customer’s eligibility and compliance with the requirements under these Terms and Conditions.

If still eligible, IQOS Customer Care will send the replacement code for the Voucher to the Customer’s nominated email address as reflected in IQOS.com. It is the responsibility of the Customer to update his/her personal details in their IQOS.com account to ensure timely receipt of the replacement code. PMFTC shall not be liable for any failure of a Customer to redeem or use the code and will not refund the code due to non-receipt by the Customer of the replacement code, if sent to his/her registered email address.

III. OTHERS

1. The IQOS.com website may be subject to possible technical and system issues. We will provide the necessary notice to the Customers if such is the case.

2. All decisions of PMFTC and/or AAI and its agents in all matters relating to the interpretation and implementation of this mechanics are final, and no objections and/or appeals thereon will be entertained.

3. Customers in the Offer agree and confirm the following:

• that you are a legal-age smoker at least 18 years old or above as of the date of his/her participation in the Offer; 

• that you have read and understood the terms and conditions detailed herein; 

• that you agree to follow the applicable mechanics of the Offer; 

• that you agree to assume all such risks, foreseeable or otherwise, and hereby release and discharge PMFTC and/or AAI, its affiliates and all other persons and entities connected with the Offer from any liability for, or any claims that may arise in respect of, any and all property losses and/or injuries whatsoever that you may sustain, no matter how any such property losses and/or injuries are caused.

4. If you have any questions regarding your IQOS.com order, please contact IQOS Sales Team. For anything else related to IQOS, feel free to contact IQOS Customer Care at Facebook.com/ph.iqos, contact.ph@iqos.com or at #983838.

5. PMFTC will not be liable to the Customer for any taxes, costs, liabilities or expenses that may arise from this Offer.