Your first steps with IQOS 3 MULTI


IQOS 3 Multi charger lights

Getting started with your IQOS 3 MULTI

  1. Press the button on your IQOS 3 MULTI for one second until you see a light at the bottom. No light? No problem. Hold down the button for an extra four seconds. Still no luck? Try charging your IQOS with the official IQOS AC power adaptor and cable.
  2. Open the lid, gently insert a HEETS™ stick into the device, being careful not to twist. 
  3. Press and hold the button until you feel a vibration. When the light stops flashing and you feel your device vibrate twice, it's ready to use. 
  4. When you feel another two vibrations, your IQOS time is nearly up. Slide the cap off,  remove the HEETS™ stick, and slide the cap back on then tap the power button to see its status. Remember fully charged IQOS 3 Multi will deliver up to 10 IQOS experiences. 
  5. When the light turns off, your IQOS experience is over. Remove the HEETS™ stick and recharge your device, so it's ready for next time.
Charging the IQOS 3 Multi

Charging your IQOS 3 MULTI

  1. Press the button to check the battery level. The bar light at the bottom will show you how much power your IQOS 3 MULTI has left.
  2. If it's out of charge, plug it into a wall outlet using the official IQOS cable and AC power adaptor. The bar light will pulse to tell you it's charging. 
  3. When you see the full bar light, your device is ready to use again.
Cleaning the IQOS 3 Multi holder

Cleaning your IQOS 3 MULTI

  1. Wait for your IQOS 3 MULTI to cool down then slide the cap off.
  2. Tap out any loose tobacco then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it. 
  3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Tips from us, to you

How to insert a HEET correctly
Inserting your HEETS™ sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your HEETS™ stick into your IQOS 3 MULTI device, don't twist or force it in.

How to charge your IQOS 3 Multi
Keeping on top of your battery power

Charging your IQOS 3 MULTI daily is the best way to make sure you're never without your IQOS device. Always use the official IQOS charging Cable and Adapter, and use a wall outlet when charging your IQOS device. And try charging it at the same time you charge your mobile phone. 

How to start up your device
Starting up your IQOS 3 MULTI device

Press and hold the button once, then release. Once the light stops flashing, it's ready to use.

Still have questions about IQOS?


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