Care you can
count on
Care you can
count on
Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps to start with your IQOS ILUMA i PRIME
Learn how to use your IQOS ILUMA i PRIME device and find quick tips.
Your personal IQOS coach for IQOS ILUMA i PRIME
Start your IQOS ILUMA i PRIME experience by switching from cigarettes with your personal IQOS coach.
Troubleshooting your IQOS ILUMA i PRIME
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Warranty for IQOS ILUMA i PRIME
We design and build IQOS with care. Find out more about our Warranty Policy.
International Assistance for IQOS ILUMA i PRIME
Get support on holiday or a business trip. We're only ever just a call away.
IQOS WebApp
You can now update the device firmware and customize your experience using IQOS WebApp.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps to start with your IQOS ILUMA i
Learn how to use your IQOS ILUMA i device and find quick tips.
Your personal IQOS coach for IQOS ILUMA i
Start your IQOS ILUMA i experience by switching from cigarettes with your personal IQOS coach.
Troubleshooting your IQOS ILUMA i
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.
Warranty for IQOS ILUMA i
We design and build IQOS with care. Find out more about our Warranty Policy.
International Assistance for IQOS ILUMA i
Get support on holiday or a business trip. We're only ever just a call away.
IQOS WebApp
You can now update the device firmware and customize your experience using IQOS WebApp.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps to start with your IQOS ILUMA i One
Learn how to use your IQOS ILUMA i ONE device and find quick tips.
Your personal IQOS coach for IQOS ILUMA i One
Start your IQOS ILUMA i One experience by switching from cigarettes with your personal IQOS coach.
Troubleshooting your IQOS ILUMA i One
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i One device.
Warranty for IQOS ILUMA i One
We design and build IQOS with care. Find out more about our Warranty Policy.
International Assistance for IQOS ILUMA i One
Get support on holiday or a business trip. We're only ever just a call away.
IQOS WebApp
You can now update the device firmware and customize your experience using IQOS WebApp.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.
Your personal IQOS coach for ILUMA
Start your IQOS ILUMA experience by switching from cigarettes with your personal IQOS coach.
Self-diagnose your IQOS ILUMA
Sometimes a quick call is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Warranty for IQOS ILUMA
We design and build IQOS with care. Find out more about our Warranty Policy.
International assistance for your IQOS ILUMA
Get support on holiday or a business trip. We're only ever just a call away.
IQOS WebApp
You can now update the device firmware and customize your experience using IQOS WebApp.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
Your personal IQOS ILUMA ONE coach
Start your IQOS ILUMA ONE experience by switching from cigarettes with your personal IQOS coach.
Self-diagnose your IQOS ILUMA ONE
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
Warranty for IQOS ILUMA ONE
We design and build IQOS with care. Find out more about our Warranty Policy.
International assistance for your IQOS ILUMA ONE
Get support on holiday or a business trip. We're only ever just a call away.
IQOS WebApp
You can now update the device firmware and customize your experience using IQOS WebApp.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps
Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience
Find out more
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS ORIGINALS DUO, and find quick tips.
Complete service: Professional Device care
Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Warranty Policy
We design and build IQOS with care. Find out more about our Warranty Policy.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
IQOS WebApp
You can now update the device firmware and customize your experience using IQOS WebApp.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps
Learn how to use, clean and charge your IQOS ORIGINAL ONE device and find quick tips.
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS Originals ONE, and find quick tips.
Complete service: Professional Device care
Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Warranty Policy
We design and build IQOS with care. Find out more about our Warranty Policy.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
IQOS WebApp
You can now update the device firmware and customize your experience using IQOS WebApp.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Firmware Upgrade
We are constantly on the lookout for ways to improve your IQOS experience, which is why we optimise firmware for IQOS 3 DUO from time to time. And, just like you do with your smartphones or other electronic devices, upgrading the firmware on your IQOS 3 DUO will ensure that it is performing at its best.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
