Care you can count on.
First steps to start with your IQOS ILUMA PRIME
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
Your personal IQOS coach for IQOS ILUMA PRIME
Start your IQOS ILUMA PRIME experience by switching from cigarettes with your personal IQOS coach.
Self-diagnose your IQOS ILUMA PRIME
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.
Accidental Damage Coverage for IQOS ILUMA PRIME
If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement for IQOS ILUMA PRIME
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for IQOS ILUMA PRIME
Get support on holiday or a business trip. We're only ever just a call away.
First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.
Your personal IQOS coach for ILUMA
Start your IQOS ILUMA experience by switching from cigarettes with your personal IQOS coach.
Self-diagnose your IQOS ILUMA
Sometimes a quick call is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement for your IQOS ILUMA
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA
Get support on holiday or a business trip. We're only ever just a call away.
First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
Your personal IQOS ILUMA ONE coach
Start your IQOS ILUMA ONE experience by switching from cigarettes with your personal IQOS coach.
Self-diagnose your IQOS ILUMA ONE
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
Accidental Damage Coverage for your IQOS ILUMA ONE
If you accidentally damage your IQOS ILUMA ONE, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement for your IQOS ILUMA ONE
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA ONE
Get support on holiday or a business trip. We're only ever just a call away.
First steps
Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience
Find out more
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS ORIGINALS DUO, and find quick tips.
Complete service: Professional Device care
Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
First steps
Learn how to use, clean and charge your IQOS ORIGINAL ONE device and find quick tips.
Your personal IQOS Coach
Using IQOS is easy. Learn how to use, clean, and charge your IQOS Originals ONE, and find quick tips.
Complete service: Professional Device care
Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Your personal IQOS Coach
Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!
Self-diagnostics tool
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Professional Device Cleaning
A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.
Something we haven’t covered?
There are several ways you can reach us.
Use our live chat
Chat to our personal coaches in real time. They’re available every day from 9:00 AM to 12:00 AM. Just give them a message and they’ll say hello within seconds.
Facebook Us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
