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Firmware Upgrade

We are constantly on the lookout for ways to improve your IQOS experience, which is why we optimise firmware for IQOS 3 DUO from time to time. And, just like you do with your smartphones or other electronic devices, upgrading the firmware on your IQOS 3 DUO will ensure that it is performing at its best. 

Learn more

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First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Iqos 3 Duo Guide

Blond woman opening her gold IQOS device

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

IQOS Coach

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

Learn more about warranty replacement

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

IQOS International Assistance

Woman sitting on a couch, looking at a IQOS holder

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Blond girl with her gold IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

IQOS 3 Guide

Blond woman opening her gold IQOS device

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

IQOS Coach

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

IQOS 3 Diagnostic Tool 

Blond woman checking her phone with a IQOS device on the table and a handbag next to her

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

IQOS International Assistance

Woman sitting on a couch, looking at a IQOS holder

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Blond girl with her gold IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

IQOS 3 Multi Guide

Blond woman opening her gold IQOS device

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

IQOS Coach

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

IQOS 3 Multi Diagnostics

Blond woman checking her phone with a IQOS device on the table and a handbag next to her

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

IQOS International Assistance

Woman sitting on a couch, looking at a IQOS holder

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Blond girl with her gold IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

IQOS 2.4 Plus Guide

Blond woman opening her gold IQOS device

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

IQOS Coach

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

IQOS 2.4 Plus Diagnostic Tool

Blond woman checking her phone with a IQOS device on the table and a handbag next to her

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

IQOS International Assistance

Woman sitting on a couch, looking at a IQOS holder

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. They’re available every day from 9:00 AM to 12:00 AM. Just give them a message and they’ll say hello within seconds.

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Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you minutes.

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Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

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