Blond girl with her gold IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

learn more

Blond woman opening her gold IQOS device

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

learn more

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home.

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Blond woman checking her phone with a IQOS device on the table and a handbag next to her

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

learn more 

Person with a IQOS holder and a mobile in his hands in the dark

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Woman sitting on a couch, looking at a IQOS holder

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Blond girl with her gold IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

learn more

Blond woman opening her gold IQOS device

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

learn more

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

learn more

Blond woman checking her phone with a IQOS device on the table and a handbag next to her

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

learn more 

Person with a IQOS holder and a mobile in his hands in the dark

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Woman sitting on a couch, looking at a IQOS holder

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Blond girl with her gold IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

learn more

Blond woman opening her gold IQOS device

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

learn more

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

learn more

Blond woman checking her phone with a IQOS device on the table and a handbag next to her

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

learn more 

Person with a IQOS holder and a mobile in his hands in the dark

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Woman sitting on a couch, looking at a IQOS holder

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Blond girl with her gold IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

learn more

Blond woman opening her gold IQOS device

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

learn more

Man on a couch with his IQOS kit and the mobile in his hands

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

learn more

Blond woman checking her phone with a IQOS device on the table and a handbag next to her

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

learn more 

Person with a IQOS holder and a mobile in his hands in the dark

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Woman sitting on a couch, looking at a IQOS holder

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. They’re available every day from 9:00 AM to 12:00 AM. Just give them a message and they’ll say hello within seconds.

Let's chat


Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

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Send us a tweet

Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you minutes.

Tweet us

Send us an Email

Write to us. Our inbox is never too full.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ