Care you can count on.

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. They’re available every day from 9:00 AM to 12:00 AM. Just give them a message and they’ll say hello within seconds.

Let's chat

Facebook Us 

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Our Facebook Page

Send us a tweet

Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.

Tweet us

Send us an Email

Write to us. Our inbox is never too full.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ

A person holding an unopened IQOS device box.

First steps to start with your IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips

Learn more

Two people holding phones over two cups of coffee.

Your personal IQOS coach for IQOS ILUMA PRIME

Start your IQOS ILUMA PRIME experience by switching from cigarettes with your personal IQOS coach.

Learn more

Hands holding a Jade Green IQOS ILUMA PRIME device.

Troubleshoot your IQOS ILUMA PRIME

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

Learn more

 

Hands holding smartphones and one IQOS device.

Accidental Damage Coverage for IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Hands holding an unopened IQOS device box.

Rapid replacement for IQOS ILUMA PRIME

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

A passport, plane ticket, and IQOS device on a desk.

International assistance for IQOS ILUMA PRIME

Get support on holiday or a business trip. We're only ever just a call away.

Learn more

 

Hands unboxing an IQOS device.

First steps with IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.

Learn more

Two people holding phones over two cups of coffee.

Your personal IQOS coach for ILUMA

Start your IQOS ILUMA experience by switching from cigarettes with your personal IQOS coach.

Learn more

Hands holding a Pebble Beige IQOS ILUMA device.

Troubleshoot your IQOS ILUMA

Sometimes a quick call is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Learn more

A hand showing an IQOS device to another person.

Accidental Damage Coverage for your IQOS ILUMA

If you accidentally damage your IQOS ILUMA device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Hands holding an unopened IQOS device box.

Rapid replacement for your IQOS ILUMA

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

A passport, plane ticket, and IQOS device on a desk.

International assistance for your IQOS ILUMA

Get support on holiday or a business trip. We're only ever just a call away.

Learn more

 

A hand holding a Pebble Beige IQOS ONE device.

First steps with your IQOS ILUMA ONE

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips

Learn more

Two people holding phones over two cups of coffee.

Your personal IQOS ILUMA ONE coach

Start your IQOS ILUMA ONE experience by switching from cigarettes with your personal IQOS coach.

Learn more

A hand holding a Pebble Beige IQOS ONE device.

Troubleshoot your IQOS ILUMA ONE

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.

Learn more

A hand holding a sheet of paper.

Accidental Damage Coverage for your IQOS ILUMA ONE

If you accidentally damage your IQOS ILUMA ONE, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Hands holding an unopened IQOS device box.

Rapid replacement for your IQOS ILUMA ONE

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

A passport, plane ticket, and IQOS device on a desk.

International assistance for your IQOS ILUMA ONE

Get support on holiday or a business trip. We're only ever just a call away.

Learn more

 

Hands opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

First steps

Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience

Find out more

Hands exchanging IQOS Originals Duo heated tobacco holder with HEETS stick and pocket charger in turquoise color.

Your personal IQOS Coach

Using IQOS is easy. Learn how to use, clean, and charge your IQOS ORIGINALS DUO, and find quick tips.

Find out more

IQOS Originals Duo holder with HEETS stick and pocket charger in red color, on a coffee table.

Troubleshoot your IQOS ORIGINALS DUO

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Find out more

Turquoise IQOS Originals Duo device on a notebook next to glasses.

Complete service: Professional Device care

Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home

Find a store

Hands holding a turquoise IQOS Originals DUO device and a mobile phone.

Accidental Damage Coverage 

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Find out more

Woman opening an IQOS box delivered to her home

Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

Find out more

Hands holding turquoise IQOS Originals Duo device and mobile phone.

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Find out more

Turquoise IQOS Originals One device on a coffee table.

First steps

Learn how to use, clean and charge your IQOS ORIGINAL ONE device and find quick tips.


Find out more

Turquoise IQOS Originals One device on a coffee table.

Your personal IQOS Coach

Using IQOS is easy. Learn how to use, clean, and charge your IQOS Originals ONE, and find quick tips.

Find out more

Hands covered in paint holding a Turquoise IQOS Originals ONE heated tobacco device.

Troubleshoot your IQOS ORIGINALS ONE

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Find out more

Hand holding a an IQOS Originals One device in Turquoise next to a guitar.

Complete service: Professional Device care

Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home

Find a store

Turquoise IQOS Originals One device on a desk next to a tea cup.

Accidental Damage Coverage 

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Find out more

IQOS box home delivery.

Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

Find out more

Turquoise IQOS Originals One device on a coffee table.

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Find out more

Blond girl with her gold IQOS kit in her hands

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

IQOS 3 Duo Guide

Blond woman opening her gold IQOS device

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

IQOS Coach

Man on a couch with his IQOS kit and the mobile in his hands

Troubleshoot your IQOS 3 DUO

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

Learn more about warranty replacement

Blond woman checking her phone with a IQOS device on the table and a handbag next to her

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

IQOS International Assistance

Woman sitting on a couch, looking at a IQOS holder

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Got a question?
Find the answer in our FAQs.

See FAQs