Care you can count on.
Privileges to inspire you.
We’re by your side as you take the next step on your journey with
IQOS.
Create an IQOS account, register your
device, unlock your extended care and
support.
Pay monthly
Enjoy convenience and flexibility to own your IQOS.
Pay for your IQOS ILUMA over 12 months with Valu.
Terms and conditions apply.
Get support
Get all-round support from the moment you choose IQOS.
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.
Online troubleshooting tools for you to fast-track fixing your device.
Here for you, when you're abroad.
Enjoy privileges
Experiences are better shared.
With our Referral program when you recommend IQOS to an adult friend*, you can both be rewarded.
Ask your IQOS user friend to share with you his referral code so you can start your journey to a smoke-free future.
*Adult smokers who would otherwise continue to smoke or use other nicotine products.
IQOS Pop-ups
New stores are popping up!
Join us at your nearest store to explore our products & get a complimentary coffee.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
Store locator
Find a local IQOS shop with our store locator.
We promise to get back to you within four hours.
Visit our page and chat to an IQOS expert.
Telegram
All IQOS services under one umbrella. Join Telegram.