Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.

Discover more

A person takes a new IQOS device from its packaging.

Pay monthly

Enjoy convenience and flexibility to own your IQOS.

Spread the cost

Pay for your IQOS ILUMA over 12 months with Valu.

Terms and conditions apply.


A person takes a new IQOS device from its packaging.

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Your personal coach

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.


Online troubleshooting tools for you to fast-track fixing your device.

International assistance

Here for you, when you're abroad.

See support services


Hands holding IQOS ILUMA PRIME Pocket Chargers in different colours..

Experiences are better shared.

Refer a Friend

With our Referral program when you recommend IQOS to an adult friend*, you can both be rewarded.

*Adult smokers who would otherwise continue to smoke or use other nicotine products..

Ask for a Referral code

Ask your IQOS user friend to refer you so you can start your journey to a smoke-free future.

Got a question?
Find the answer in our FAQs.


Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Store locator

Find a local IQOS shop with our store locator.


We promise to get back to you within hours.


Visit our page and chat to an IQOS expert.