Care you can count on.
Privileges to inspire you.
We’re by your side as you take the next step on your journey with IQOS.
Create an IQOS account, register your device, unlock your extended care and support.
Pay monthly
Enjoy convenience and flexibility to own your IQOS.
Spread the cost
Pay for your IQOS ILUMA over 12 months with Valu.
Terms and conditions apply.
Get support
Get all-round support from the moment you choose IQOS.
Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Your personal coach*
Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.
Troubleshooting *
Online troubleshooting tools for you to fast-track fixing your device.
International assistance
Here for you, when you're abroad.
See support services
*Services available upon device registration. Terms and conditions apply.
Experiences are better shared.
Refer a Friend
With our Referral program when you recommend IQOS to an adult friend*, you can both be rewarded.
*Adult smokers who would otherwise continue to smoke or use other nicotine products..
Ask for a Referral code
Ask your IQOS user friend to refer you so you can start your journey to a smoke-free future.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
