International Assistance
Get support when you're away from home.
With you
wherever you go
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.*
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
A little help to get you started
Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.*
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
There for you as you travel
Our VEEV NOW User Guide will let you delve deeper into how your device works and how to use it.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
