International Assistance Service

Care where you are

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

Girl ready to leave with her handbag
Girl checking her phone at a bar with a IQOS device on the table and the luggage next to her

You’re never overlooked overseas 

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*. 

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers over 40 countries across five continents. 

Girl with a flight ticket, an IQOS device and a passport in her hand

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.

Register

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our personal coaches in real time. They’re available every day from 9:00 AM to 12:00 AM. Just give them a message and they’ll say hello within seconds. 

Let's chat

Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes. 

Our Facebook Page

Send us a tweet

Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes. 

Tweet us

Send us an Email

Write to us. Our inbox is never too full.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Look through our FAQ