Your favorite
flavours delivered
automatically every
month
Free regular delivery. Cancel anytime.
Peace of mind with Auto Delivery
Convenience
Get your favourites when you need them, with access to the full range
Ultimate flexibility
You can switch your flavours and how many you'd like whenever you want.
Total control
Skip, change or cancel your service at any time.
Terms and conditions apply
How it works
Create your delivery
Choose your flavour and quantities, and location
Change it up
Switch flavours, quantity, delivery dates or locations, whenever you like
Pause or opt out
Not being locked into a schedule means you can skip deliveries*, or you may cancel at any time
* Up until the Cut-Off date for each delivery, with a maximum of 3 times within a year.
Auto Delivery lets you set up free regular deliveries of your favorite TEREA directly to your door.
Additional information:
IQOS is an alternative for adult smokers who would otherwise continue to smoke or use other nicotine products. It’s not for people who have quit smoking or have never smoked.
IQOS is not risk-free. For more details, read the Important Information on iqos.com
The best way to reduce tobacco-related health risks is to quit tobacco and nicotine use altogether.
Log in to your account on IQOS.com or call the Customer Care team. Choose your flavours and how many TEREA bundles you’d like delivered each month (with a maximum of five cartons).
You’ll then need to enter your payment details and accept the terms and conditions. Don’t forget to show proof of ID to receive your first Auto Delivery.
Unfortunately, no. You can only have one Auto Delivery set up at any one time.
No, there is no fixed commitment period for Auto Delivery. It is simply an ongoing delivery arrangement, which you can pause or opt out of at any time.
You can find more information in the terms and conditions.
We know your plans can change, and you might not be able to receive your next delivery as scheduled. You will always be able to skip a delivery – just go to the top of your dashboard, where the details about your next delivery are shown.
You can skip delivery for up to a maximum of 90 days. Once your designated deliveries have been skipped, your service will then automatically resume as planned, based on your current Standard Order and schedule.
Please note:
If your request is after the Cut-Off Date for your next delivery (which means it is already in the process of being shipped), it will still be delivered on schedule, and you will be charged as normal. You will be able to skip the following delivery.
It’s your choice. You can pay for your Auto Delivery by Visa, Mastercard, or direct debit, and you can change your payment details as and when you want to.
If the payment details you have on file are due to expire, we’ll send you a notification to tell you to update your payment information.
If your details aren’t correct when we process your order for delivery, and the payment fails, you’ll need to use another way to pay before we can send your order.
We take your payment each month and process it when your order is being prepared for shipping, which is on or around the Cut-Off Date.
If you change your delivery date, your payment date will change accordingly.
You can check your next delivery dates, and Cut-Off Date for each order, when you log into your IQOS account and view your dashboard.
Any changes you make to quantities, types of products, and possibly even flavours, might change the price of your recurring delivery.
You might notice changes in price, if product prices increase as we process your order before delivery.
If there are changes to shipping costs, we’ll tell you before we take any extra payments from you.
You can easily customize your Standard Order to increase it up to a maximum of five bundles of TEREA.
Once your order has been packed and dispatched for delivery, it’ll be added to the “My Orders” section of your account.
We’ll also email you your order details, so you can track your delivery with the shipping provider.
If your delivery hasn’t arrived for any reason, we’ll let you know why your order couldn't be shipped to you.
If there’s a problem with your payment, we need to cancel your Auto Delivery and you’ll need to set up a new Auto Delivery order with updated payment details.
Where the delivery address is no longer current, or contains an error, you will also need to create a new Auto Delivery order with your up-to-date delivery address.
In the unlikely event that one of our products is temporarily out-of-stock, your entire delivery will be skipped for the month(s) until we can successfully ship your order in full. In this case, we will be sure to inform you of any delays as soon as possible.
You can opt out of Auto Delivery at any time, for any reason, and you won’t have to pay any cancellation fee.
If you cancel after the Cut-Off Date for changes to your next scheduled delivery, this order will still be delivered, and you’ll still be charged.
Your Auto Delivery will then be cancelled, and you won’t have any future payments to make. Any points you’ve earned will stay in your IQOS Club account.
If you change your mind about cancelling your Auto Delivery, you can log back into your account and reactivate it.
You can’t transfer your Auto Delivery or give it to someone else.
Unfortunately, you cannot reactivate your Auto Delivery. You'll need to set up a new Auto Delivery order.
Talk with one of our experts live.
Give us a call on 15647.
Send us your questions and we will answer shortly.
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