Upon device registration within 30 days from purchase, all IQOS devices can benefit from International Assistance for device defects when you travel abroad, while IQOS ILUMA i PRIME devices benefit from Accidental Damage protection offered only one time per each kit – (Holder/or PC whichever needs first).

The IQOS warranty does not cover:  
 - Malfunction and/or damage caused by normal wear and tear or otherwise due to the ageing of this product. 
 - Cosmetic damage (such as scratches, dents, broken plastic, etc.), that does not impact the functionality of the product. 
 - Damage caused by misuse, power surge, improper handling, liquid contact, or fire.  
 - Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers. 
 - Damage or malfunction caused by attempts to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer. 
 - Damage or malfunction caused by failure to use as described in the associated IQOS User Guide or in contravention of the firmware license agreement. 
 - IQOS Holder and/or Pocket Charger battery performance degradation. The Holder and/or Pocket Charger batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty.  
 - Product containing fully or partially non-genuine parts. 
 - Product for which serial numbers have been removed or altered.  
 
For more details, please consult the user documents available in device packaging and/or at iqos.com/warranty.

Every IQOS device comes with 1 year of IQOS warranty coverage when purchased, which doesn’t need to be activated. Other support services like IQOS extended warranty or Accidental Damage (IQOS ILUMA i PRIME) require activation by linking your device to your customer profile within 30 days from purchase. Not only will you get enhanced coverage, but also dedicated support and the ability to track the warranty status for all your registered devices.

If your device is registered, simply check the device details already linked to your profile. You can also reach out to us via online chat, in-store, or phone, and we’ll help you.

Before making an IQOS warranty claim, we have a few resources which may provide a quicker fix: 
 •   Read FAQs and browse tips for helpful guidance.  
 •   Start online troubleshooting to resolve common issues at any time. 
 
If things still seem a bit off.  
    •   Visit an IQOS Store for in-person assistance. 
    •   Connect with IQOS Support through our online chat or over the phone to get personalised assistance and find out what to do next. 
 
Registering your device will make the support process easier. In the absence of the device details, we may ask for proof of purchase to validate the warranty status of your device.