Care you can
count on
Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
Your personal IQOS ILUMA ONE coach
Start your IQOS ILUMA ONE experience by switching from cigarettes with your personal IQOS coach.
Self-diagnose your IQOS ILUMA ONE
Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
Warranty for IQOS ILUMA ONE
We design and build IQOS with care. Find out more about our Warranty Policy.
International assistance for your IQOS ILUMA ONE
Get support on holiday or a business trip. We're only ever just a call away.
IQOS WebApp
You can now update the device firmware and customize your experience using IQOS WebApp.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
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Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
Send us an Email
Write to us. Our inbox is never too full.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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All IQOS services under one umbrella.
IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.