Care you can
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Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps to start with your IQOS ILUMA PRIME
Learn how to use your IQOS ILUMA PRIME device and find quick tips.
Your personal IQOS coach for IQOS ILUMA PRIME
Start your IQOS ILUMA PRIME experience by switching from cigarettes with your personal IQOS coach.
Troubleshooting your IQOS ILUMA PRIME
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA PRIME device.
Warranty for IQOS ILUMA PRIME
We design and build IQOS with care. Find out more about our Warranty Policy.
International Assistance for IQOS ILUMA PRIME
Get support on holiday or a business trip. We're only ever just a call away.
IQOS WebApp
You can now update the device firmware and customize your experience using IQOS WebApp.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
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All IQOS services under one umbrella.
IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.