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Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps to start with your IQOS ILUMA i One
Learn how to use your IQOS ILUMA i ONE device and find quick tips.
Your personal IQOS coach for IQOS ILUMA i One
Start your IQOS ILUMA i One experience by switching from cigarettes with your personal IQOS coach.
Troubleshooting your IQOS ILUMA i One
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i One device.
Warranty for IQOS ILUMA i One
We design and build IQOS with care. Find out more about our Warranty Policy.
International Assistance for IQOS ILUMA i One
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IQOS WebApp
You can now update the device firmware and customize your experience using IQOS WebApp.
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IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.