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Green IQOS ILUMA i ONE above a violet IQOS ILUMA i ONE, near two packages of consumables

Your first steps
with IQOS
ILUMA i ONE​

How to use the new IQOS ILUMA i ONE

You have got your new IQOS ILUMA i ONE: Here’s how to use IQOS ILUMA i ONE for the first time.

  1. Press and hold the ON/OFF button of your device for 4 seconds and then release; Your device Status Lights will turn ON slowly.
  2. Before first use, fully charge your device for approx. 90 min following the enclosed Safety Warning & Instructions.
  3.  Slide to open the cap. Insert a SMARTCORE STICK™ up to the filter line, until the device vibrates and Light(s) pulse(s).
  4. Preheating happens automatically after 1st vibration or by pressing the button for 1 second. The device is ready to use after the 2nd vibration.
  5. During use, the Status lights will indicate the remaining time of your experiences. When the device vibrates and the light flash, you have 2 last puffs or 30sec left.
  6. Once your experiences finished, remove the used SMARTCORE STICK™ and dispose as per Safety Warnings & Instructions.
  7. Slide to close the cap.
Hand holding an IQOS ILUMA i ONE device with violet sleeve

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How to charge your IQOS ILUMA i ONE

Follow these easy steps to ensure the optimal charging for your device:

  1. Plug the AC Power Adaptor (sold separately) and cable to your device and then to a wall power outlet for 90 min for full charge.
  2. During charging, the strip lights on the device will pulse.
  3. If your device is fully discharged, the first light may take a few seconds to start blinking yellow. Once the device goes over 7% of charge, the color of the blinking light will change from yellow to white.
  4. While charging, the status light blinks, indicating the level of the charge:
    a. All 4 strip lights turn solid white: 100% charge level
    b. 3 strip lights turn solid white: 75% charge level 
    c. 2 strip light turn solid white: 50% charge level 
    d. 1 strip light turn solid white: 25% charge level
Hand holding a violet IQOS ILUMA i ONE device

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IQOS ILUMA i ONE
Advanced features and 
Smart gestures

FlexPuff

FlexPuff is a smart feature that can be managed in the IQOS WebApp (it is activated by default on new device) and may extend your experience duration based on your usage pattern still within up to 6 minutes. Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff. If Flexpuff will be activated, then you will be granted with 4 extra puffs, that can be used within the remainder of the 6min. FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns, thus extended experience might not apply to all adult consumers and/or experiences. When the device vibrates and the light flash, you have 2 last puffs or 30 sec left. 

Blue IQOS ILUMA i ONE above a terracotta IQOS ILUMA i ONE

IQOS ILUMA i ONE Usage Tips

Hand holding a blue IQOS ILUMA i ONE device

Inserting SMARTCORE STICKSTM

Make sure you only use SMARTCORE STICKS™ with your IQOS ILUMA i ONE. They are single use, so ensure you do not re-insert a used one.

Lights detail of Blue IQOS ILUMA i ONE device

Keeping device charged

Charge your IQOS ILUMA i ONE with compatible AC Power Adaptor (sold separately) and cable daily.

Series of IQOS ILUMA i ONE devices with different sleeves

Customize your device

Connect your IQOS ILUMA i ONE to the IQOS WebApp and customize your experience. Get notifications, tips and tutorials too.

Hand holding a light blue IQOS ILUMA i ONE device

Hand holding a light blue IQOS ILUMA i ONE device

IQOS ILUMA i ONE User Guide

That’s not all. There’s more useful information on our IQOS ILUMA i ONE User Guide.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults. 

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All IQOS services under one umbrella.

IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
 
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