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Instant Troubleshooting
Do you have a problem with your device? Use our online diagnostics to find a step-by-step solution to any problem.
First steps
Learn how to use your VEEV now ULTRA device and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your VEEV now ULTRA device.
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IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.