Skip to main content
Close up of VEEV now ULTRA vape mouthpiece with brown ring and vibrant brown V logo in the background

Troubleshoot your VEEV now ULTRA

Close up of the VEEV now ULTRA mouthpiece with blue ring.

What to do if my VEEV now ULTRA is leaking e-liquid?

Droplets of liquid that are visible on the mouthpiece of the device, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use. Do not use this product if the device appears damaged, tampered with, broken, or leaking.

VEEV now ULTRA lights blinking on the device

iqos

What does it mean when the LED light blinks or is OFF on VEEV now ULTRA?

VEEV now ULTRA is designed for simplicity and convenience of use. A simple LED lighting system shares updates on battery status. The LED will fade in and out during usage, indicate the device is working.  When the light is blinking red then white 3 to 5 times and stop working, your device is fully used. If the light blinks red 10 times, your device is warning of an error.
If you can’t puff on the device or the light is OFF, ensure your battery is not depleted and your fingers are not blocking the air inlet holes.

VEEV now ULTRA disposable vaping device lengthways with blue ring around the mouthpiece

Do I need to replace any part of VEEV now ULTRA?

VEEV now ULTRA is designed for simplicity and convenience of use, and there are no parts that should be replaced in the device. The device is s not designed to be used with interchangeable pods: therefore, there is no maintenance, no cleaning, no charging, no refilling needed.

Got a question?

find the answer in our FAQs.

VEEV now ULTRA disposable vaping device close up of mouthpiece with purple ring on a vibrant purple background

VEEV now ULTRA disposable vaping device close up of mouthpiece with purple ring on a vibrant purple background

That's not all.

There's more useful information in our VEEV now ULTRA User Guide.

Our VEEV now ULTRA User Guide will let you delve deeper into how your device works and how to use it.

There are several ways you can reach us.

Use our live chat

Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.

Facebook Us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Send us a tweet

Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.

Send us an Email

Write to us. Our inbox is never too full.

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Join Telegram

All IQOS services under one umbrella.