
Troubleshoot your VEEV now ULTRA

What to do if my VEEV now ULTRA is leaking e-liquid?
Droplets of liquid that are visible on the mouthpiece of the device, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use. Do not use this product if the device appears damaged, tampered with, broken, or leaking.
What does it mean when the LED light blinks or is OFF on VEEV now ULTRA?
VEEV now ULTRA is designed for simplicity and convenience of use. A simple LED lighting system shares updates on battery status. The LED will fade in and out during usage, indicate the device is working. When the light is blinking red then white 3 to 5 times and stop working, your device is fully used. If the light blinks red 10 times, your device is warning of an error.
If you can’t puff on the device or the light is OFF, ensure your battery is not depleted and your fingers are not blocking the air inlet holes.

Do I need to replace any part of VEEV now ULTRA?
VEEV now ULTRA is designed for simplicity and convenience of use, and there are no parts that should be replaced in the device. The device is s not designed to be used with interchangeable pods: therefore, there is no maintenance, no cleaning, no charging, no refilling needed.
That's not all.
There's more useful information in our VEEV now ULTRA User Guide.
Our VEEV now ULTRA User Guide will let you delve deeper into how your device works and how to use it.
There are several ways you can reach us.
Use our live chat
Need instant assistance? Chat with Adam the AI bot, he can help you with your account, order, products, services, and other topics, available 24/7 to better support you.
Facebook Us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
Send us an Email
Write to us. Our inbox is never too full.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Join Telegram
All IQOS services under one umbrella.
