Troubleshoot your VEEV One

Find the answers to the most common issues.

IQOS ILUMA i PRIME

What to do if my VEEV One™
is leaking e-liquid?

Droplets of liquid that are visible on the mouthpiece of the device may occur during normal use. These droplets must be wiped off with a clean dry cloth before you use the device. Do not use this product if the device appears damaged, tampered with, broken, or leaking. In case of contact with leaking e-liquid from VEEV One, wash the affected area immediately with soap and water.

Close up of VEEV ONE vape mouthpiece on a pink background

What to do when LED lights are blinking?

When the light blinks white:

1 blink: Your device is turned on
2 blinks: Your device stopped working as it is outside of its operating temperature range
5 blinks: Your device stopped working temporarily. Waiting the blinking is over to continue using your device.

When the light blinks red, then white:

1 blink: your device is turned off
3 blinks: low liquid detection. To continue using your device, replace the pod
5 blinks: Your device is out of charge. Recharge to continue using your device.

When the light blinks red:

4 blinks: Pod malfunctions. Try to re-insert the pod. If the red light stays on, wipe the contacts, if the issue persists continues replace the pod.
10 blinks: the device is not working. Please contact customer care.

What should I do if my VEEV One vaping device is not working?

In the event that the LED light blinks red 4 times:
o If the pod malfunctions. Try re-inserting the pod. If the red light stays on wipe the contacts and if the issues continues replace the pod

In the event that the LED light blinks red 10 times it indicates that the device is not working, please contact, Customer Care.

You can contact our Customer Support via: contact.eg@iqos.com

Close up of VEEV ONE vape airflow holes and on/off button

What to do when there are no lights on the device?

When there are no lights on button press, your VEEV ONE might be discharged or you might need to reset it. To perform a reset, press and hold down the ON/OFF button for 10 seconds until status lights fade out. Reset will be confirmed when status lights fade in again and status lights blink white twice.

Got a question
find the answer in our FAQ's.

See FAQs

That's not all.

There's more useful information in our VEEV One User Guide.

Our VEEV One User Guide will let you delve deeper into how your device works and how to use it.

Download our User Guide

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