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VEEV warranty
Our promise: Expert care and a convenient service experience.
VEEV warranty has got you covered.
We design and build VEEV vapes with care. Every reusable VEEV One device comes with a 1-year warranty*.
What's covered:
Device malfunction: We'll fix factory faults occurring during the warranty period.
Faulty components: We'll replace defective parts or materials.
Your remaining warranty will be transferred if you upgrade or gift your reusable VEEV to another adult user.
What's not covered:
Normal wear and tear, such as scratches and dents, etc.
Accidental damage on your part.
Theft or loss of your VEEV device.
Support for non-genuine parts.
Note:
•Replacement colour and/or model are subject to availability.
•The warranty is only valid for VEEV One. VEEV pods and VEEV NOW ULTRA vapes are excluded.
•The full list and details of items not covered under VEEV warranty are in the downloadable user documents below.
*VEEV manufacturer warranty and support programmes are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
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Register your VEEV online for extra benefits.
No matter where you bought your new reusable VEEV device—whether from our brand retail store or your favourite tobacco shop—registration will give you access to hassle-free support; no proof of purchase needed as long as you upload it during the registration process.
Explore VEEV warranty.
View warranty terms and conditions and support services available.
VEEV now ULTRA
VEEV One
Your VEEV One device is covered with:
1 year VEEV warranty.
User documents and useful links:
Got a device issue?
Start online troubleshooting to self-diagnose VEEV issues.
While we do not offer warranty on VEEV now ULTRA Devices, we offer a warranty that lasts for 12 months from the date of purchase on VEEV One Devices.
We do offer a recycling program on the other hand, for VEEV now ULTRA and VEEV One Pods.
The VEEV One warranty covers the repair or replacement of your reusable VEEV One device if it has a manufacturing defect and has been used according to its User Guide.
If your VEEV One device is found to be defective and has been used as instructed in the official User Guide, we may repair or replace it.
This warranty applies alongside your legal rights and standard terms and conditions also apply.
For more information, visit VEEV support.
The warranty period for your VEEV One device is 12 months from the date of purchase.
This means your reusable device is covered for one year against any manufacturing defects, provided it has been used according to the User Guide.
This warranty applies alongside your legal rights, and standard terms and conditions also apply.
For more information, visit VEEV support or register a device.
The VEEV One warranty excludes any issues resulting from wear, misuse, non‑genuine parts, or unauthorised repairs.
VEEV One warranty does not cover:
• Uninterrupted or error‑free operation.
• Normal wear and ageing, or any cosmetic damage such as scratches or dents.
• Damage caused by misuse, improper handling, liquid contact, power surges, or fire.
• Issues caused by using non‑compatible products or by attempts to open, modify, or repair the device
• Battery performance degradation as the battery is considered a consumable part.
• Devices with removed or altered serial numbers or those containing non‑genuine parts.
For full details, refer to the user documentation or contact VEEV support.
Every VEEV One device automatically includes a 1‑year warranty from the date of purchase once device is linked and registered to your profile.
If you want enhanced protection and extra support, you can link your device to your customer profile. This gives you additional benefits such as dedicated support and easy tracking of your registered devices.
To check the status of your device warranty, start by confirming whether your VEEV One device is registered.
•If it is registered, the warranty status appears in your device details within your customer profile. Log in to check warranty status
•If the device has not been registered, or if you need help verifying the warranty period, you can reach out to us via live chat online or get in‑store support. The team will help you access your warranty information. Find a store
For more guidance on device support and warranty, visit VEEV support.
If your VEEV One device is not working as expected, there are several steps you can follow to identify the issue and get support:
1. First, try quick troubleshooting
Many issues can be resolved in minutes by following the guidance via the official support channels:
•Browse the VEEV FAQs for common issues and step‑by‑step tips.
•Start online troubleshooting for diagnostics available anytime.
These resources often resolve problems related to charging, usage, and performance.
2. If the issue continues
You can access in‑person or remote support:
•Visit any of our qualified partner service points for hands‑on inspection. Find a store
•Contact our support team via online chat for personalised assistance and next steps.
Support teams can help confirm whether your device is eligible for repair or replacement.
3. Have your device details ready
Registering your device makes the support process faster. If your device isn’t registered, you may be asked to provide proof of purchase to validate warranty status. Register my device
Simple care tips for optimal device performance.
Explore our online resources for easy solutions to common device issues.
Need more support?
Get help with your VEEV One order, delivery, or return via any of our self-service channels.