Care you can count on. 

 

 

 

 

Hands opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

First steps

Learn how to use, clean, and charge your IQOS device and ensure to enjoy the best IQOS Experience

Find out more

Turquoise IQOS Originals Duo device on a laptop.

Your personal IQOS coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

Find out more

Turquoise IQOS Originals Duo device on a notebook next to glasses.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Man holding IQOS Originals Duo device in Turquoise in one hand and a mobile phone in the other hand.

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Find out more

Smiling woman holding a turquoise IQOS Originals device and a mobile phone.

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

*Terms and conditions applied

 

Woman opening an IQOS box delivered to her home

Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait to long for a new device to arrive or even leave your home.

Find out more

Turquoise IQOS Originals heated tobacco device, held by smiling couple

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

*Terms and conditions applied

Find out more

Man holding IQOS originals Duo device and typing on laptop.

Firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Learn more

Hands opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

First steps

Learn how to use, clean, and charge your IQOS device and ensure to enjoy the best IQOS Experience

Find out more

Turquoise IQOS Originals Duo device on a laptop.

Your personal IQOS coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

Find out more

Turquoise IQOS Originals Duo device on a notebook next to glasses.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Man holding IQOS Originals Duo device in Turquoise in one hand and a mobile phone in the other hand.

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Find out more

Smiling woman holding a turquoise IQOS Originals device and a mobile phone.

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

*Terms and conditions applied

 

Woman opening an IQOS box delivered to her home

Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait to long for a new device to arrive or even leave your home.

Find out more

Turquoise IQOS Originals heated tobacco device, held by smiling couple

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

*Terms and conditions applied

Find out more

Man holding IQOS originals Duo device and typing on laptop.

Firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Learn more

Hands opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

First steps

Learn how to use, clean, and charge your IQOS device and ensure to enjoy the best IQOS Experience

Find out more

Turquoise IQOS Originals Duo device on a laptop.

Your personal IQOS coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

Find out more

Turquoise IQOS Originals Duo device on a notebook next to glasses.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Man holding IQOS Originals Duo device in Turquoise in one hand and a mobile phone in the other hand.

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Find out more

Smiling woman holding a turquoise IQOS Originals device and a mobile phone.

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

*Terms and conditions applied

 

Woman opening an IQOS box delivered to her home

Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait to long for a new device to arrive or even leave your home.

Find out more

Turquoise IQOS Originals heated tobacco device, held by smiling couple

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

*Terms and conditions applied

Find out more

Man holding IQOS originals Duo device and typing on laptop.

Firmware upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Learn more

Got a question?
Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

Something we haven’t covered?

There are several ways you can reach us.



Use our live chat
Facebook us
Follow us on Instagram

Chat to our IQOS coaches in real time. They’re available every day from XX to XX. Just give them a message and they’ll get back to you.

Let's chat

You can even find care on our social media, so feel free to message us with any questions and we’ll get back to you as soon as we can.

Our Facebook page

Follow our Instagram account @iqos_id to get latest update. Message us your questions through DM and we’ll get back to you in minutes.

Our Instagram

 

Send us an email
No question is too small
Give us a ring

Write to us. Our inbox is never too full.

Email us

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQs

Sometimes you just want to ask a question in person. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch

Use our live chat

Chat to our IQOS coaches in real time. They’re available every day from XX to XX. Just give them a message and they’ll get back to you.

Let's chat

Facebook us

You can even find care on our social media, so feel free to message us with any questions and we’ll get back to you as soon as we can.

Our Facebook page

Follow us on Instagram

Follow our Instagram account @iqos_id to get latest update. Message us your questions through DM and we’ll get back to you in minutes.

Our Instagram

   
 
Send us an email

Write to us. Our inbox is never too full.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQs

Give us a ring

Sometimes you just want to ask a question in person. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch