Welcome to IQOS Care

IQOS DUOS on a table while two people are talking

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Man opening his gold IQOS device

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

Learn more

Man checking his phone with the IQOS device on the table

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

Learn more

Man takes out his gold IQOS DUOS from the packaging

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

Learn more

Girl with a flight ticket, an IQOS device, a passport and a luggage

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

Man opening a IQOS DUOS at a table bar with another person with a yellow cup in his hands

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Person with a IQOS holder and a mobile in his hands in the dark

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Woman opening her IQOS holder with the charger and other accessories on a table

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

Learn more

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

Learn more

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

Learn more

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

Learn more

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

Learn more

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

Learn more

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

Learn more

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

Learn more

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

Learn more

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.


Use our live chat

Chat to our IQOS Coach in real time. They’re available every day from 08:00 to 22:00. Just give them a message and they’ll say hello within seconds. 

Let's chat

Facebook us 

We’re very social on our social media on Facebook IQOS Indonesia, so feel free to message us with any questions and we’ll get back to you in minutes. 

Our Facebook Page

Follow us on Instagram

Follow our Instagram account @iqos_id to get latest update. Message us your questions through DM and we’ll get back to you in minutes.

Our Instagram

Send us an Email

Write to us. Our inbox is never too full.

Email us

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ

Give us a ring

Our phone support line connects you directly to an IQOS Coach.

Call us

Customer Complaint Services

 

Direktorat Jenderal Perlindungan Konsumen dan Tertib Niaga Kementerian Perdagangan RI

Nomor Whatsapp : 0853-1111-1010