Back all questions Your IQOS device

How can I replace a broken IQOS blade?

How can I replace a broken IQOS blade?
If your IQOS heating blade has broken, we may replace your device with no cost through the accidental damage coverage within the first twelve months. You can do an eligibility check by starting our diagnostic tool.
            

What to do to avoid breaking the blade in the future?
Accidents can happen! Here’s some tips to avoid breaking the blade in the future:
  • Do not exert stress to the blade while cleaning the holder
  • Never twist the tobacco stick in the holder
  • Avoid incorrect insertion of the cap to the holder.


Go check our first-steps page  to learn more about cleaning and using your device.
 
 
 

Go to Store Locator Go to Home Page

Back all questions Your IQOS device

Was this information helpful?

Glad to know this article helped

Thank you for letting us know

Let's chat

Can’t find what you’re looking for?

Contact our Customer Care team

Live chat hours

  • Monday to Friday 8am to 10pm
  • Saturday and Sunday 10am to 6pm

Other ways to contact us