Your first steps with IQOS ORIGINALS DUO.

Your first steps with IQOS ORIGINALS DUO.

Learn everything about your start with IQOS ORIGINALS DUO: How to use, charge and clean your IQOS properly, as well as tips and tricks for the best possible tobacco experience.

 

Stylized IQOS Original Duo holder, pocket charger and heet stick.

Get to know your
IQOS ORIGINALS DUO.

Follow the step-by-step guide to learn the main functions.

Place the IQOS ORIGINALS DUO Holder in the Pocket Charger.


Press the button on the Pocket Charger for 4 seconds to switch the device on or off.


Press the button on the Pocket Charger briefly and release it again:

  • The light strips on the Pocket Charger indicate the charging status. If four LEDs light up, the Pocket Charger is min. 75% charged.
  • A white-pulsing round light indicates that the Holder is charging. Two constant light round lights indicate that the Holder is ready for two uses in a row.


Allow the Holder to fully charge in the Pocket Charger.

Discover how to use your IQOS ORIGINALS DUO heated tobacco device

First steps with your IQOS ORIGINALS DUO.

Getting started with your IQOS ORIGINALS DUO.

Remove the fully charged Holder from the Pocket Charger.


Press the button on the Holder until it vibrates. Preheating makes the tobacco stick easier to insert later.


After the Holder vibrates again, insert the tobacco stick vertically up to the silver line. Do not turn to prevent damage.


Enjoy the tobacco until the Holder vibrates again. Now the tobacco stick is almost used up.


Push up the cap of the Holder and remove the tobacco stick. This will prevent damage to the heating blade.

Tip:

The experience lasts for up to 6 minutes.
However, this depends on how you enjoy IQOS ORIGINALS DUO. Take constant puffs instead of small, quick ones.
 
Watch the video tutorial to learn all about getting started with your IQOS ORIGINALS DUO.
Turquoise IQOS ORIGINALS DUO pocket charger next to cable charger.

How to charge your IQOS ORIGINALS DUO.

With a full charge you can use up to 20 HEETS tobacco sticks.

Place the IQOS ORIGINALS DUO Holder in the Pocket Charger.


After pressing the button on the Pocket Charger, you can see the charging status based on the light strips. A light strip means that the charge level of the Pocket Charger is too low.


Only use the corresponding IQOS ORIGINALS DUO USB power supply and charging cable. The light strips pulsate while the Pocket Charger is charging. 


Make sure that the Pocket Charger is fully charged so that you can enjoy up to 20 uses with your device.

Watch the video tutorial to learn more about how to properly charge your IQOS ORIGINALS DUO.
IQOS ORIGINALS DUO tobacco holder cleaned with cleaning stick

How to clean your IQOS ORIGINALS DUO.

After approx. 20 tobacco sticks, clean your Holder and the cap with the IQOS cleaning tools. Make sure that the Holder has cooled down before cleaning. Do not use any liquids to clean the device or the cleaning tools.

Slide the cap upwards, remove it completely and tap out the Holder.


Use both the tilting and rotating brushes of the IQOS 2in1 Cleaning Tool to remove coarse residues.


Clean the inside of the Holder with the IQOS Cleaning Sticks to remove stubborn residues. 


Finally, clean the cap from both sides.

 
Watch the video tutorial to learn how to properly clean your IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO tips:

Silver IQOS Originals Duo heated tobacco holder and pocket charger.
Clean contacts between
Holder and Charger.

Clean the contacts with the Cleaning Sticks. This way, the Holder will charge faster the next time.

Learn more in our video tutorial

Silver IQOS Originals Duo tobacco holder showing how to change the cap.
Regularly replace the cap.


For consistent tobacco enjoyment, replace the cap of the Holder with a new one every six months.  

Discover our selection of caps

Silver IQOS Originals Duo heated tobacco holder and pocket charger.
Update software
regularly.

A regular software update will help you maintain the performance of your device.

More about the software update

Our service

Free expert IQOS cleaning.

Give your IQOS device a professional cleaning for free in one of our IQOS stores.

Find a store

Turquoise IQOS Originals Duo device on a shiny coffee table.

That’s not all. There’s more useful information in our IQOS ORIGINALS DUO User Guide.

Our IQOS ORIGINALS DUO User Guide will let you delve deeper into how your device works and how to use it.

Download our IQOS ORIGINALS DUO User Guide

IQOS Originals Duo  holder and pocket charger on table.

Something we haven’t covered?

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Something we haven’t covered?

There are several ways you can reach us.    




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Live Chat

Chat with one of our experts at any time via the IQOS Live Chat.

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FAQs

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