1. Cool it
Leave the IQOS holder to cool first after use.
2. Tap it
Remove the cap from your IQOS and tap the holder to clear out any loose tobacco from inside. Sometimes you may find that parts of tobacco get stuck in the cap. These can be removed using IQOS cleaning sticks.
3. Brush it
Open the IQOS cleaning tool.
Insert the brush of the cleaning tool into your IQOS holder and gently rotate clockwise a few times. Don’t be tempted to use a toothpick or cotton bud to clean your IQOS, as they may fray and cause damage. The heating blade is delicate and can be easily damaged so it’s important to follow the cleaning instructions correctly.
For added peace of mind, it’s worth knowing that our 12-month warranty* does include cover for one instance of accidental damage.
4. Wipe it
Can you still see some residue? Gently wipe around the blade with an IQOS cleaning stick.
5. Enjoy it
All done – now you can get back to enjoying your IQOS.
How often should I clean my IQOS?
The good news is that you don’t need to clean your IQOS after every use. We recommend that you clean your IQOS device after every pack of HEETS (20 tobacco sticks).
How do I know if I’ve cleaned my IQOS properly?
You’ve done a great job with your IQOS cleaning if the area around the blade inside of the holder looks grey or white without any sign of particles or a dark coating.
Where can I buy an IQOS cleaning kit?
An IQOS Cleaning Tool and IQOS Cleaning Sticks are included in every IQOS Starter Kit. Some people like to keep a spare cleaning tool - you can buy one online here.
Where can I buy more IQOS cleaning sticks?
You can buy cleaning sticks from our website. Each pack contains 30 individually wrapped cleaning sticks which are specially designed to clean your IQOS device. You can buy them online, in IQOS stores and in many newsagents and supermarkets.
Professional IQOS cleaning
Getting into a regular IQOS cleaning routine is easy but you’re also welcome to sit back and let us do it for you. Just take advantage of our complimentary IQOS cleaning service any time you’re passing an IQOS store!
Find out which IQOS stores are open currently near you. Please bear in mind that during current restrictions it may not be possible to have your IQOS serviced.
*The IQOS warranty lasts for 12 months/7300 cycles (whichever comes first) for an IQOS 2.4 or IQOS 2.4+ or 12 months/14,600 cycles (whichever comes first) for an IQOS 3, IQOS DUO or IQOS Multi. A cycle represents each charge of the holder or charger.