Back all questions

IQOS Warranty Duration and Validity

How Can I Activate the Warranty for my IQOS Device?

•    Use our online diagnostic tool to check the eligibility for your device.
•    Visit an IQOS store
•    Through Live Chat on IQOS.com

 
How Long is my IQOS Device Warranty Valid For?

The IQOS warranty lasts for 12 months/7300 cycles (whichever comes first) for an IQOS 2.4 or IQOS 2.4+ or 12 months/14,600 cycles (whichever comes first) for an IQOS 3, IQOS DUO or IQOS Multi. A cycle represents each charge of the holder or charger. You can check how many cycles your device has been through in the IQOS Store.


Is my IQOS Under Warranty and What’s the Duration?

The IQOS warranty lasts for 12 months from the date of purchase and covers your device against accidental damage and International Assistance. You will also benefit from a quick and easy device replacement. You can check on the your account details or contact the IQOS Customer Care for more details and to check if your device is in 

What is covered: IQOS 2.4+, IQOS 3, IQOS 3 DUO and IQOS Multi devices which are defective when used in accordance with their user guide and which are subject to a valid warranty claim 

 
I Purchased my IQOS in Another Country, how can I Access the Warranty?

If you purchased a device during your holiday and while returning home, you need support, we can provide you if you have an IQOS account and the device registered. Please contact the IQOS Customer Care for more details.

Back all questions

Was this information helpful?

Glad to know this article helped
Thank you for letting us know

Let's chat

Can’t find what you’re looking for?

Contact our Customer Care team

Live chat hours
Monday to Friday8am to 10pm
Saturday and Sunday10am to 6pm
Other ways to contact us