Get Support
Get Support
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Warranty
If you accidentally damage your IQOS ILUMA PRIME device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments. *Terms and conditions apply.
International assistance
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
IQOS WebApp
You can now customize your experience by using the IQOS WebApp. Available in "My Device" section under your account.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.
Warranty
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
IQOS WebApp
You can now customize your experience by using the IQOS WebApp. Available in "My Device" section under your account.
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you to trouble shoot your IQOS ILUMA i ONE device.
Warranty
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance
Get support whether you're travelling on holiday or for business. We're only just a call away.
IQOS WebApp
You can now customize your experience by using the IQOS WebApp. Available in "My Device" section under your account.
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
First steps
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
Warranty
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
IQOS Expert support
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
First steps
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
Warranty
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
IQOS Expert support
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
First steps
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
Warranty
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
IQOS Expert support
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
