Get Support 

Get Support 
 

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.

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First steps

Learn how to use your IQOS ILUMA i PRIME device and find quick tips.

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FAQs

Find a response to your most common questions.

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Warranty

If you accidentally damage your IQOS ILUMA PRIME device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments. *Terms and conditions apply.

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A passport, plane ticket, and IQOS device on a desk.

International assistance

Get support whether you're travelling on holiday or for business. We're only ever just a call away.

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IQOS WebApp

You can now customize your experience by using the IQOS WebApp. Available in "My Device" section under your account.

Visit IQOS WebApp

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.

Find out more

First steps

Learn how to use your IQOS ILUMA i device and find quick tips.

Find out more

FAQs

Find a response to your most common questions.

Find out more

Warranty

If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

International assistance

Get support whether you're travelling on holiday or for business. We're only ever just a call away.

Learn more

IQOS WebApp

You can now customize your experience by using the IQOS WebApp. Available in "My Device" section under your account.

Visit IQOS WebApp

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you to trouble shoot your IQOS ILUMA i ONE device.

Find out more

First steps

Learn how to use your IQOS ILUMA i ONE device and find quick tips.

Find out more

FAQs

Find a response to your most common questions.

Find out more

Warranty

If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

International assistance

Get support whether you're travelling on holiday or for business. We're only just a call away.

Learn more

IQOS WebApp

You can now customize your experience by using the IQOS WebApp. Available in "My Device" section under your account.

Visit IQOS WebApp

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Learn more

First steps

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips

Learn more

Warranty

If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

International assistance

Get support whether you're travelling on holiday or for business. We're only ever just a call away.

Learn more

IQOS Expert support

Start your IQOS experience by getting support from an IQOS Expert through a live chat.

Let’s chat

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Learn more

First steps

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips

Learn more

Warranty

If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

International assistance

Get support whether you're travelling on holiday or for business. We're only ever just a call away.

Learn more

IQOS Expert support

Start your IQOS experience by getting support from an IQOS Expert through a live chat.

Let’s chat

Troubleshooting

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.

Learn more

First steps

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips

Learn more

Warranty

If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

International assistance

Get support whether you're travelling on holiday or for business. We're only ever just a call away.

Learn more

IQOS Expert support

Start your IQOS experience by getting support from an IQOS Expert through a live chat.

Let’s chat