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Find the answer to the most common questions​

See the most frequently asked questions we receive from our consumers and find the answer you are looking for your device, IQOS services and support.

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Live chat

Chat with IQOS Experts  in real time. Just send them a message and get your questions answered.

Let’s chat

Something we haven’t covered?

There are several ways you can reach us.

Use the live chat

Chat with IQOS Experts  in real time. Just send them a message and get your questions answered.

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Connect on Facebook

Feel free to message with any questions and get them answered.  9.00 - 19.00.
 

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Send a tweet

Tweet your questions to get them answered. 9.00 - 19.00
 

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Send an Email

Send your questions, they'll be answered shortly.
 

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No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQ

Youtube

Visit the IQOS Customer Care channel

 

IQOS Youtube channel

Phone​

Contact our support team for quick, specific answers to your questions. Daily from 9:00 AM to 7:00 PM.​

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