Online self diagnostics tool
The light on your IQOS has turned solid red, or is blinking red?
The IQOS user guide isn‘t providing the help you need?
Simply launch the IQOS diagnostic tool to resolve the issue right away.
Something we haven’t covered?
There are several ways you can reach us.
Use the live chat
Chat with IQOS Experts in real time. Just send them a message and get your questions answered.
Connect on Facebook
Feel free to message with any questions and get them answered. 9.00 - 19.00.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.