Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.


Create an IQOS account, register your device, unlock your extended care and support.

Discover more

Take the first step

Discover IQOS In-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

See services for your device

Start your IQOS experience by getting support from an IQOS Expert through a live chat.


Pay monthly

Enjoy convenience and flexibility to own your IQOS with Tabby.

Spread the cost

Pay for your IQOS in 4 months interest-free. Available at checkout.

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Support via call or live chat*

Enjoy one-to-one support as you get set up with your device with an IQOS Expert.

Troubleshooting *

Online troubleshooting tools for you to fast-track fixing your device.

Check support services

* Services available upon device registration. Terms and conditions apply.

Got a question?
Find the answer in our FAQs.


Want to chat?

IQOS support is here for you at your fingertips. 


 Store locator

Find the IQOS boutique or a local IQOS selling store with our store locator.


Visit the IQOS Customer Care channel


Send your questions, and they will be answered shortly.


Visit the IQOS Facebook page