International assistance, for support wherever you are in the world**
Covering over 50 countries and at your disposal 24/7, whether you need support, troubleshooting or a device replacement, all you have to do is get in touch. IQOS is here to help troubleshoot and figure out any issues with your IQOS device. And if the issue is covered under your warranty, the IQOS international assistance team will help get a replacement to you as soon as possible.
Are you abroad and need help with your IQOS device?
Not to worry, the IQOS international assistance team is only a call away. Just call +41 21 547 8888*
*Some fees may apply, please speak to your network operator.
How do you get access to the IQOS international assistance service?
You just need to have registered to IQOS and linked your device to your account before you travel.
Where in the world are you covered by IQOS international assistance?
IQOS international assistance is available in 50+ countries:
Andorra, Albania, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Canada, Colombia, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Dominican Republic, France, Germany, Greece, Guatemala, Hungary, Italy, Japan, Kazakhstan, Korea, Kuwait, La Réunion, Latvia, Lebanon, Lithuania, Malaysia, Mexico, Moldova, Monaco, the Netherlands, New Zealand, Palestine, Poland, Portugal, Romania, Russia, Serbia, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Ukraine, the Kingdom of Saudi Arabia, the United Arab Emirates, the United Kingdom, the U.S and more.
**IQOS Care Plus Terms & Conditions apply.
Services, availability of IQOS devices and their components, response and delivery times may vary from country to country. This service will not affect your legal rights or the warranty of your IQOS in the country where you bought in. If your IQOS device or its part is replaced, any new device or its part becomes your property and the replaced device or its part becomes the property of the entity making the replacement.