A person holding an unopened IQOS device box.

First steps to start with your IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips

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IQOS Expert support for IQOS ILUMA PRIME

Start your IQOS experience by getting support from an IQOS Expert through a live chat.

Let’s chat

Hands holding a Jade Green IQOS ILUMA PRIME device.

Self-diagnose your IQOS ILUMA PRIME

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

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Hands holding smartphones and one IQOS device.

Accidental Damage Coverage for your IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments. *Terms and conditions apply.

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Quick replacement for IQOS ILUMA PRIME

If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

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A passport, plane ticket, and IQOS device on a desk.

International assistance for IQOS ILUMA PRIME

Get support whether you're travelling on holiday or for business. We're only ever just a call away.

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Hands unboxing an IQOS device.

First steps with IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips

Learn more

Two people holding phones over two cups of coffee.

IQOS Expert support for ILUMA

Start your IQOS experience by getting support from an IQOS Expert through a live chat.

Let’s chat

Hands holding a Pebble Beige IQOS ILUMA device.

Self-diagnose your IQOS ILUMA

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Learn more

A hand showing an IQOS device to another person.

Accidental Damage Coverage for your IQOS ILUMA

If you accidentally damage your IQOS ILUMA device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments. *Terms and conditions apply

Learn more

Hands holding an unopened IQOS device box.

Quick replacement for your IQOS ILUMA

If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

A passport, plane ticket, and IQOS device on a desk.

International assistance for your IQOS ILUMA

Get support whether you're travelling on holiday or for business. We're only ever just a call away.

Learn more

An unopened IQOS device box on a table.

First steps with your IQOS ILUMA ONE

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips

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Two people holding phones over two cups of coffee.

IQOS Expert support for ILUMA ONE

Start your IQOS experience by getting support from an IQOS Expert through a live chat.

Let’s chat

A hand holding a smartphone.

Self-diagnose your IQOS ILUMA ONE

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.

Learn more

A hand holding a sheet of paper.

Accidental Damage Coverage for your IQOS ILUMA ONE

If you accidentally damage your IQOS ILUMA device and you are eligible, we’ll replace it for free* so you can continue  your IQOS moments.*Terms and conditions apply

Hands holding an unopened IQOS device box.

Quick replacement for your IQOS ILUMA ONE

If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home. 

Learn more

A passport, plane ticket, and IQOS device on a desk.

International assistance for your IQOS ILUMA ONE

Get support whether you're travelling on holiday or for business. We're only ever just a call away.

Learn more

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Your personal IQOS Coach

Start your IQOS experience in switching from cigarettes with your personal IQOS Coach!

Let’s chat

Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device 

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Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

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Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience upate your device to the latest firmware.

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Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

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Got a question?
Find the answer in our FAQs.

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Store locator

Find the IQOS Boutique or a local IQOS store with the store locator

 


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