Firmware Upgrade

We are constantly on the lookout for ways to improve your IQOS experience, which is why we optimise firmware for IQOS 3 DUO from time to time. And, just like you do with your smartphones or other electronic devices, upgrading the firmware on your IQOS 3 DUO will ensure that it is performing at its best. 

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First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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 IQOS Expert Support

Start your IQOS experience by getting support from an IQOS Expert through a live chat.

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Self-diagnostics tool

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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Warranty & Replacements

Discover the IQOS warranty for your device and learn about how to make a replacement.*

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International assistance

If you are on a holiday or traveling for work in a country where IQOS is available and your device is damaged, get in contact with the IQOS Team and, if you are eligible, a replacement will be provided to you.*

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Accidental Damage Coverage

If you accidentally damage your IQOS device and you are eligible, your device will be replaced so you can continue experiencing your IQOS.*

Professional Device Cleaning

A clean device can make a difference. Drop into one of the IQOS selling stores for a complimentary professional cleaning service. 

*IQOS Care Plus Terms & Conditions apply.

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to IQOS Experts in real time. Just send them a message and get your questions answered. 

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Connect on Facebook

Feel free to message with any questions and  get them answered . 9.00 - 19.00

IQOS Facebook Page

Send us a tweet

Tweet your questions to get them answered. 9.00 - 19.00

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Send us an email

Write to us. Our inbox is never too full.

Email IQOS

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQs


Visit the IQOS Customer Care channel

IQOS Youtube channel